Heating and Air Conditioning

HEPHeating and Air Conditioning

Heating and Air Conditioning | Pigeon Forge

At HEP, we offer top-notch heating and air conditioning services to keep your Pigeon Forge home comfortable year-round. Whether you're in need of a routine maintenance check, an urgent repair, or a complete system overhaul, our team of experienced technicians is here to ensure your HVAC system runs efficiently and reliably. We pride ourselves on our prompt, professional service and our commitment to customer satisfaction. Trust HEP to keep your indoor climate perfect, no matter the season!

FAQs

How often should I have my HVAC system serviced in Pigeon Forge?

It's recommended to have your HVAC system serviced at least twice a year, typically once in the spring and once in the fall. Regular maintenance ensures optimal performance, extends the life of the system, and helps prevent unexpected breakdowns.

What should I do if my AC is not cooling properly?

First, check if the thermostat is set to cooling mode and the temperature is set lower than the current room temperature. Ensure that the air filter is clean and not clogged. If these steps don't resolve the issue, there might be a more serious problem requiring professional inspection, such as a refrigerant leak, a faulty compressor, or a malfunctioning fan.

How can I improve the energy efficiency of my heating and cooling system?

You can improve energy efficiency by regularly changing your air filters, sealing any leaks in ductwork, ensuring proper insulation in your home, using a programmable thermostat, and investing in energy-efficient HVAC units. Additionally, regular maintenance by a professional can keep your system running efficiently.

What size HVAC system do I need for my home?

The size of the HVAC system depends on several factors, including the square footage of your home, ceiling height, insulation quality, and the local climate in Pigeon Forge. A professional HVAC technician can perform a load calculation to determine the appropriate size for your needs, ensuring efficient and effective heating and cooling.

How can I tell if my HVAC system needs to be replaced?

Signs that your HVAC system may need to be replaced include frequent repairs, inconsistent temperatures, unusual noises, increased energy bills, and the system being over 10-15 years old. A professional assessment can provide a clear indication of whether a repair or replacement is more cost-effective.

Are there any HVAC solutions that improve indoor air quality?

Yes, there are several HVAC solutions that can improve indoor air quality, including air purifiers, UV lamps, HEPA filters, and advanced filtration systems. Regular maintenance, including cleaning ducts and changing filters, also plays a crucial role in maintaining healthy indoor air quality.

What our customers say

Justin came n ffg ound the problem with the heat pump. Cleaned it up n was good fixing attic unit other day. Very nice n explains well. Recomend
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Paul H.
Our air went out in my home. Called HEP for HVAC services. Justin W showed up in less than a hour. He took the time to explain and show me what the issue was and gave me multiple options to choose for fixing. Went the extra mile to inquire about getting an immediate relief from the heat.
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Brittney
Christian and Stephen came out and gave us estimate on a new 2.5 ton HVAC unit. They were very professional, courteous, and friendly. They provided us with a lot of information. They gave us many options to consider. They gave us a very fair and competitive price. We are happy to say that we are now HEP customers and will be recommending them to family and friends.
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Deborah J.
Chase Foust spoke with me about installing an HVAC unit in my home and he was very informative and patient with me. I appreciate his time. Thanks so much.
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Gladys F.
Chase Foust was very knowledgeable and courteous when he came out and installed our unit. Highly recommend. Thanks again!
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Tina R.
Representative service technician, Patrick was prompt and professional. Assessed the issue with unit not cooling. Quoted a price to repair. Completed service and unit now cooling. Great experience. Will call again if services needed in the future.
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BEA W.
HEP has been so great to us on our family house hvac units. Came out last week and serviced our ac unit. Robert christian was our tech and was very honest and very kind to our grandkids. Well always use them for all our Very satisfied. Thank you
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Kiera S.
Justin came out and fixed my AC in a timely manner on a weekend. I am very impressed
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Miranda A.
Chino and Edwin came out today and installed a new HVAC system (inside and outside units) at my wife’s disabled dad house. They came out on time and both were very nice and polite and did a great job on the installation. They cleaned everything up and made it look really good. If you need a new unit I would highly recommend asking for Chino and Edwin to install them. Thank you very much Chino and Edwin.
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James C.
Our Technician Justin is highly trained and he was very professional. He came out to us when our A/C went out at 7:30 pm. He was very quick to diagnose our problem and replaced our capacitor which was still under warranty. We were back up and running in no time. Thank again Justin for getting to us in a timely manner.
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Brian P.

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(423) 819-7773