Heating and Air Conditioning

HEPHeating and Air Conditioning

Heating and Air Conditioning | Pioneer

Experience the comfort of expertly managed climate control with HEP's heating and air conditioning solutions in Pioneer. Our certified technicians bring years of industry expertise to each installation, repair, and maintenance service, ensuring your home or business stays perfectly comfortable regardless of the weather. We’re dedicated to delivering efficient, innovative systems that provide reliable performance, helping you save energy and enhance indoor air quality with every season.

At HEP, we understand that personalized service makes all the difference. Our commitment to customer satisfaction means we tailor every solution to your unique needs, combining cutting-edge technology with hands-on care. Enjoy peace of mind knowing that when it comes to your heating and air conditioning, HEP is here to provide prompt, professional service and keep your comfort at the forefront year-round.

FAQs

What types of heating and air conditioning services do you offer in Pioneer?

We provide a comprehensive range of services including installation, repair, and maintenance of both heating and air conditioning systems. Whether you need a new system installed, routine maintenance, or emergency repairs, our skilled technicians are equipped to handle all types and brands of HVAC systems.

How often should I schedule maintenance on my AC and heating system?

It is generally recommended to have your heating and air conditioning systems serviced at least once a year. For air conditioning, scheduling maintenance in the spring can help ensure your unit is functioning properly before the high-demand summer season. Similarly, inspecting and servicing your heating system in the fall can prepare it for the cold winter months. Regular maintenance helps improve efficiency, extend the lifespan of your system, and prevent unexpected breakdowns.

What are the common signs that my AC unit or heater may need repair?

Key indicators of potential issues include unusual noises, reduced airflow, inappropriate or inconsistent temperatures, increased energy bills, and any visible leaks or strange odors. If your system is frequently cycling on and off or not responding to thermostat changes, it may be time to call a professional to diagnose and repair the problem.

Do you offer emergency repair services?

Yes, we understand that HVAC issues can occur unexpectedly, which is why we offer emergency repair services for our Pioneer customers. Our team is available to respond to urgent calls, ensuring that you’re not left in discomfort for long periods. Always feel free to contact us if you experience a sudden breakdown or system failure.

How can energy-efficient systems benefit my home, and do you offer such solutions?

Energy-efficient heating and air conditioning systems are designed to use less energy while maintaining effective comfort levels in your home. These systems can lead to lower utility bills, reduced carbon footprint, and improved overall performance. We offer a range of high-efficiency models and can help you choose the right system based on your specific needs and budget. Upgrading to an energy-efficient system can be a great investment for both comfort and cost savings.

How can I schedule a consultation or service appointment in Pioneer?

Scheduling a consultation or service appointment is simple. You can contact our customer service team by phone or through our website's appointment request form. Once we receive your request, one of our friendly representatives will work with you to schedule a convenient time for our technicians to visit your home and discuss your heating and air conditioning needs. We strive to provide prompt and reliable service to meet your schedule.

What our customers say

Ronnie came out the other day and did awesome thanks I got air now 10/10 for hep
Jessica M. profile photo
Jessica M.
We purchased our home 02/2024. During tour of home we identified issue with 1 of outside unit, submitted offer with request seller have HVAC looked at and identify issues. Was informed no leaks visible running properly yet freon was low & refilled, we believed the seller that there was no further issue and continued with sale. We had no issue with remain of winter or summer heat/cool, yet was shocked at electric bill each month but attributed to house being much larger than prior. Fast forward to 01/2025 and the extreme cold. We had another HVAC company come service unit as home always felt "cold" came to learn there was a wire that was attached in wrong position which made the unit run in A/C mode year round. Once this was fixed it smelt like the house was going to burn down and we finally had heat !!! Forward to 04/2025 we had that company come out and service both our units. We informed of hx of HVAC; completed service on units, learned the upstairs unit functioning normally, but main unit was low on Freon and LEAKING & had indicated of it was low on Freon prior it was leaking than !!! He said it would eventually turn into ice block and need to replace, well low n behold the next day it was an ice block...THIS IS WHERE HEP comes in. We contacted HEP because they installed our last HVAC at our last home as we got best deal from them. Rob came out, he had read the notes of what is going on, as soon as he pulled the panel, up an ice block still. Rob stayed all day working to get us approved, especially when we informed the girl who does the financing we wanted to go through a particular finance company, she did not and submitted to multiple others including a "lease to own" at over $300/mth for ??? Years, NO !!! We don't have that bad of credit, just submit to this company, nope she couldn't do that...Well Rob got on the phone to Marissa; informed her of situation. She contacted the said finance company and within mins yes mins she had us approved for what we needed & apparently plus and with a much more reasonable monthly payment to get a new HVAC unit installed and for the NEXT DAY !!! Yes the next day...Rob had indicated we will be extremely happy with the unit and will save us $$$ starting day 1... Brandon & Tyler came out next day and put in our new unit, both were professional, approachable, friendly and always willing to answer questions. Can't wait for a much more comfortable cooling and heating of our home & save some $$$. Rob is coming back out on Monday to look at our 2nd unit to be sure it is in optimal working condition and advise & provide estimate for it. We are soo thankful and grateful for Rob & getting this done for us !!!
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M C.
I had meet with ronnie he gave me such a good deal on my unit the other companys was so high
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Bidcar D.
Patrick was courteous and knowledgeable. He was prompt in diagnosing our AC issue.
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Sean D.
Just had Kirk on the hvac side come check out my hvac that needs replaced . He was very professional and very helpful definitely highly recommend great company 👍🏻
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亗Jarl
Josh B and the guys hooking up the AC unit were great
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Steve A.
Jonathan Carden was awesome friendly and professional. Got my heating and air working again .
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Falisha G.
Jonathan Gardner was an excellent tech and explained everything with proof to back up everything he showed us about our failing unit!! Highly recommend this company as he was professional and took his time to walk us through each step he took, he was also very hands on and you could tell he wasn’t just trying to make a sale for the company. We are now going to get a new unit for our home. Will be using HEP from now on!
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James P.
Thanks hep I had the pleasure of meeting Ronnie the other day he came out and fixed my unit in no time
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Juan A.
Jordan and Sebastian did an outstanding job. Very professional and knowledgeable. Great customer service and explained everything they did during the installation.
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JAMES D.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
Mountain City
Greenback
Winchester
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(423) 819-7773