Heating and Air Conditioning

Heating and Air Conditioning | Thorn Hill

HEP provides top-notch heating and air conditioning solutions tailored for Thorn Hill residents and businesses. With years of experience and a commitment to excellent customer service, our team ensures that every installation, repair, and maintenance job is handled with precision and care. We take pride in delivering efficient, reliable climate control systems that keep your indoor environment comfortable year-round, no matter the season.

Understanding the local needs of Thorn Hill, HEP combines innovative technology with personalized service to create custom solutions for your home or workplace. Our expert technicians are dedicated to ensuring that every system operates at peak performance, helping you maximize energy efficiency while maintaining the perfect indoor temperature. Experience the HEP difference, where quality meets comfort in every project.

Air Conditioning

Dehumidifier Installation

Duct Cleaning

Heat Repair

HVAC Unit Replacement

Thermostat Upgrades

Ventilation and Air Quality

FAQs

What heating and air conditioning services do you provide in Thorn Hill?

We offer a comprehensive range of services including installation, repair, and maintenance for both heating and air conditioning systems. Our team handles everything from routine tune-ups and emergency repairs to complete system installations. We work with residential and commercial properties to ensure optimal comfort and efficiency throughout Thorn Hill.

How often should I service my HVAC system?

It is generally recommended to service your heating and air conditioning systems at least once a year. For systems that provide both heating and cooling, scheduling bi-annual maintenance—once in the spring for your AC and once in the fall for your heating system—can help keep your systems running efficiently and extend their lifespan.

How can I improve the energy efficiency of my HVAC system?

Improving energy efficiency starts with regular maintenance, such as replacing filters, cleaning ducts, and ensuring proper system calibration. Upgrading to modern, energy-efficient units may also reduce your monthly energy bills. Additionally, using programmable thermostats and sealing any duct leaks can make a significant difference in overall efficiency.

What types of heating systems do you install and service?

We work with a variety of heating systems including furnaces, heat pumps, boilers, and radiant floor heating systems. Our experienced technicians evaluate your home or business requirements to recommend the most suitable and energy-efficient option, ensuring optimal safety, performance, and comfort.

What should I do if my air conditioner isn’t working during a heatwave?

If your AC system stops working during a heatwave, first ensure that the thermostat settings are correct and that the circuit breakers haven’t tripped. Check for any visible issues such as blocked vents or debris around the unit. If the problem persists, contact our emergency service line immediately to schedule a prompt repair to restore your comfort.

Are your technicians licensed and insured?

Yes, all of our technicians are fully licensed, trained, and insured. We take great pride in adhering to industry standards and local regulations in Thorn Hill. Our commitment to quality and safety ensures that you receive reliable service and peace of mind whenever you choose us for your HVAC needs.

What our customers say

Bob was very friendly and quick to respond when our A/C went out. I would recommend Hep Inc. For all my home repairs.

Dan H.

Joshua McCarty just performed maintenance agreement air conditioning check at our house. He was very friendly, professional, and helpful in his explanations concerning our equipment and its maintenance. Good Job--thank you. Dennis Young, Kingston.

Dennis Y.

Rueben and Shawn have done a fantastic job and provided a WONDERFUL SERVICE to care for our home and all of our devices and services.. I was more than impressed by the service provided by HEP to replace a HVAC unit. Josh and the entire crew did a superb job with the installation and explaining how to use the new unit. HEP will definitely now be our go to service provider.

Ava R.

The tech showed up in the timeframe they promised. Curteous, friendly service. He dug around in his truck to find as many coupons as he could for me. The salesperson showed up shortly after as I needed a new HVAC unit. The install team called the next morning in the timeframe promised to let me know they'd be there shortly. Everything was checked to make sure it was working properly before they left. All trash and mess and old equipment was hauled away. HEP isn't the cheapest in town but I've dealt with the cheapest and prefer to get service I can trust for a little more. All options were explained to me with their recommendations so I felt free to decline their suggestion if I chose.

Dani

My wife and I bought our first home and decided to do a maintenance check on our HVAC unit. Josh came out and did a great job explaining the condition of our system. He educated us and took his time to make sure we knew all our options. We decided to get a new system and Bob came to help us with the process. He did an amazing job helping us through the decision process. We decided to use HEP based on the amazing service they provided. Bob really took care of us and made my wife comfortable which is the most important part. We will be a customers for life!

Taylor B.

When we found out we needed a new heat/air system, we got 10 estimates. It took weeks, but was worth it, because we chose HEP. Got a great deal, no interest, for a certain time, on payments, and great service. The crew that came out, to this old house, just started in, never stopped, did a great job, and cleaned up after themselves, didn't leave a scrap of material anywhere. Love this kind of service, and will call HEP again! Thank you, to the "crew", also.

Dee S.

HEP installed a HVAC unit to my house. This service was efficient and utterly the best experience I have had with a company. They also sent a senior inspector out the same day to make sure the unit was installed successfully. I highly recommend this company.

BRITTANY H.

Kudos for Chris in checking out my new ac unit recently installed by HEP! Great work guys! Mike S.

Michael S.

We needed a repair to our AC system at the peak of last summer's heat and HEP were the only folks who were able to come out (or even answer the phone, for that matter). They actually managed to get someone to our place that same day and relieve our 95° misery. So I was quick to consider them last week when we had more trouble with our 10-year-old system this spring. Again they were very responsive - and although they weren't able to fix the problem right then (a combination of factors necessitated a more extensive replacement) they promptly quoted the more involved work that was needed. I considered other options for a couple of days without seeing an obvious better choice that was available to do the work, then called to say I was ready to hire HEP for the work. Bob Mathews promptly came to my workplace to finalize all the details of the proposal with me... and then arranged for the work to begin within two days, even though it was an awkward downtown job the would require a crane for roof access. When the actual day of work came I had a last minute panic about the specific equipment choice we'd made and Bob was quick to answer the phone and go over the details again, clarifying my area of uncertainty. The team who came to do the actual installation of our new coils and condenser unit consisted of Tommy Fitzgerald and Joshua McCarty, both excellent guys. They were intent on doing a thorough job and communicating what they were up to as they did it. My wife and I both felt completely comfortable with them. All in all this was a great experience, even though it involved suddenly having to spend a bit of cash we weren't expecting to. Thanks Bob, Joe, Tommy, and Joshua - it's great to have working AC again!

Adan A.

We had a new Trane HP installed today,our second Heat pump in fifteen years, All from different dealers. We received the best service from HEP. The Techs were polite and knowledgable. We are very satisfied.