Heating and Air Conditioning

Heating and Air Conditioning | Ducktown

Experience ultimate comfort at home or work with HEP's top-notch heating and air conditioning services in Ducktown. Our team of certified professionals combines state-of-the-art technology with a personal touch to ensure your indoor environment is perfectly tailored to your needs all year long. Whether you're dealing with unexpected breakdowns or gearing up for seasonal upgrades, our reliable service means you never have to face the extremes alone.

We pride ourselves on our prompt, friendly, and efficient customer care. From routine maintenance to complex installations and repairs, HEP's commitment to quality and local expertise makes us the trusted choice in Ducktown. Let us help you create a home that's always welcoming, comfortable, and perfectly balanced between cool and cozy.

Air Conditioning

Dehumidifier Installation

Duct Cleaning

Heat Repair

HVAC Unit Replacement

Thermostat Upgrades

Ventilation and Air Quality

FAQs

What heating and air conditioning services do you offer in Ducktown?

We provide a wide range of HVAC services including installation, repair, routine maintenance, and seasonal tune-ups for both heating and air conditioning systems. Whether you need a new installation, emergency repair, or regular system check-up, our team is fully equipped to handle all your heating and cooling needs in Ducktown.

Why is regular maintenance important for my HVAC system?

Regular maintenance helps to ensure that your HVAC system operates efficiently and reliably. It reduces the risk of unexpected breakdowns, extends the life of your equipment, improves energy efficiency, and helps maintain healthy indoor air quality by keeping components clean and well-lubricated.

What are common signs that my AC unit needs repair?

Common signs that your AC unit may need repair include unusual noises, reduced airflow, inconsistent room temperatures, unpleasant odors, and a sudden increase in your energy bills. If your unit is not cooling as effectively as usual or if you notice any of these issues, it’s wise to have it inspected by a professional.

How often should I change or service my air filters?

It is recommended to check your air filters at least once a month and replace or clean them every 3 months, depending on usage and environmental factors such as dust, pollen, and pet dander. Regular filter maintenance helps keep your system running efficiently and can improve indoor air quality.

Can you help with energy efficiency tips for my heating and air conditioning system?

Absolutely! Our experts can provide personalized recommendations to improve your system's energy efficiency. This may include suggestions such as installing programmable thermostats, ensuring proper insulation, scheduling regular maintenance, and considering system upgrades like zoning systems to help reduce your overall energy costs.

What financing options are available for new installations in Ducktown?

We understand that HVAC installations can be a significant investment. That’s why we offer flexible financing options tailored to your budget. Our plans may include low monthly installments, promotional zero-interest financing packages, and other special offers to help you get the heating and air conditioning system you need without the upfront financial burden.

What our customers say

Gene Cross and Eddie Hawkins did an awesome job installing a family member's new unit today. They were very nice and fully explained the unit and how it functioned which was greatly appreciated.

Annetta A.

Gene Cross and Eddie Hawkins were absolutely the best while working on my air conditioner.

Shontaya B.

Jacob Newman from HEP came out super fast and had my HVAC running again in no time. Very professional and friendly. Awesome Job! Give that man mo' money!!!!!!

Frank F.

I honestly never thought of calling HEP. The commercials...just couldn't get past them. Let me say though, I am now a life-long fan. Ended up purchasing two units from HEP (pictured) on a Sunday afternoon, and on Monday, Eddie Hawking and Gene Cross showed up to install them. I've never had such nice (my children loved them), professional, and knowledgeable people work on anything at my house before. Eddie and Gene were on time, not just arriving at the house, but they called when they said they would call (on the way, updates, etc.). These guys are rockstars, and busted their tails to get the job done on time - around my family's schedule. Ask for them by name if you order from HEP. You won't regret it.

Christopher H.

Our HVAC went out and they came out asap and helped us with getting a new system that was affordable for us. The service men Eddie and Gene were very professional and respected our home. If they needed to do anything they would let us know before hand. I would recommend them to anyone! Thank you!

Kimberly L.

This was my first experience working with HEP and I was extremely pleased with every aspect of the experience. I work with a lot of different contractors while remodeling homes and this was the fastest response I have ever received to a request for a bid by Rick. Eddie Hawkins and Gene Cross did my installation and I can't say enough great things about them. They worked long hours in extremely hot weather, going beyond the call to make sure I was happy with the work. They were friendly,, respectful and committed to doing a great job for us. Your company is very lucky to have such great workers representing them. I will definitely use HEP in the future and will ask for Eddie and Gene again.

Jennifer M.

My AC unit went and my home warenty didn't want to pay for it. So I called HEP their team came out and set me up with a new one. This was on Friday 7/ 21/17. On Saturday the 22nd Dart Cremeans and Will Cremeans came out and put my new unit it. These 2 are top notch. On one of the hottest days of the year, these guys busted there butts to help me out. This company will be the only one I call when I need any type of service.

Richard S.

Ronnie was so nice and helpful in addressing the problem with unit. Wonder tech and recommend him highly.

G W.

Josh McCarty came out to inspect my air conditioning unit. He assured me everything was working as it should; not one week later I had to call HEP to come back out because my unit stopped cooling. Initially, Cole came out to inspect the problem. He contacted Josh to come out to aid in the repair. Josh is a remarkable technician. He inspected the unit, fixed the problem, then he gave me his personal number if I needed additional help. Josh is friendly, conscientious, and knowledgeable of what he is doing and how to do it. Give this man a bonus for his exceptional attitude toward his customers.

Connie B.

Eddie Hawkins and Gene Cross did an amazing job installing our new ac unit. They were professional and friendly. I would definitely recommend Hep to everyone.