Air Conditioning Services
Air Conditioning Services | Heating and Air Conditioning | Ducktown
When Ducktown’s summer humidity starts to swelter or a sudden mountain chill settles in, residents call on HEP for dependable heating and air conditioning solutions. Our friendly, certified technicians arrive on time, clearly explain your options, and work with precision so you can get back to enjoying home comfort without the hassle.
From energy-saving system upgrades and seasonal tune-ups to 24/7 emergency repairs, HEP delivers honest pricing and five-star service on every visit. We’re your neighbors, so we treat your home like our own—leaving it cleaner than we found it and ensuring your new or revived system runs smoothly for years to come.
FAQs
What heating and air-conditioning services do you provide for homeowners in Ducktown?
Our team offers complete residential and light-commercial HVAC care throughout Ducktown and the rest of Polk County. Services include: new system design and installation (heat pumps, central A/C, gas furnaces, mini-splits), 24/7 repair on all major brands, seasonal maintenance agreements, ductwork repair and replacement, indoor-air-quality upgrades such as whole-home dehumidifiers and air purifiers, smart thermostat installation, and energy-efficiency audits. Whether you need a quick refrigerant recharge or a turnkey replacement of an aging system, we have a dedicated, EPA-certified crew ready to help.
How fast can you get my air conditioner running again if it fails on a hot weekend?
Because Ducktown summers can climb into the 90s with high humidity, we keep an emergency technician on call around the clock. Calls received before 10 p.m. are usually answered in under 15 minutes and a truck is dispatched within an hour. Most Ducktown addresses are reached in 60–90 minutes, and the majority of no-cool situations are fixed on the first visit thanks to the factory-stocked parts on our service vehicles. There is never an additional fee for night, weekend, or holiday calls.
How often should I have my HVAC system serviced, and what does a tune-up include?
Industry guidelines—and most manufacturer warranties—recommend two professional visits per year: an air-conditioning tune-up in early spring and a heating tune-up in early fall. Our Precision Tune-Up includes: cleaning the condenser and evaporator coils, tightening electrical connections, measuring refrigerant charge, lubricating moving parts, testing safety controls, calibrating the thermostat, checking static pressure in the ductwork, and verifying system efficiency. Regular maintenance can lower Ducktown energy bills by up to 20 %, prevent 80 % of breakdowns, and keep warranties valid.
How do I know whether to repair or replace an older air conditioner?
Start by considering age (10–15 years is typical life expectancy in our humid climate), repair frequency and cost, energy bills, and comfort level. A general rule is the 5,000 test: multiply the estimated repair cost by the unit’s age; if the result exceeds $5,000, replacement is usually more economical. Other red-flag indicators include R-22 refrigerant usage, compressor failure, rooms that never reach set temperature, and skyrocketing electric bills. We provide free replacement estimates and will always lay out both options with clear pricing so you can decide confidently.
Are your technicians licensed and insured to work in Ducktown, and do you handle permits?
Yes. We hold a Tennessee Mechanical Contractor’s license (license # listed on request) and carry $2 million in general liability insurance plus full workers’ compensation coverage. Every technician is EPA Section 608 certified and undergoes annual background and drug screenings. When an installation or major repair requires a Polk County or City of Ducktown permit, we secure it on your behalf and arrange any required inspections, ensuring your project is 100 % code-compliant.
Do you offer financing or utility rebates that can reduce the cost of a new HVAC system?
Absolutely. Through our financing partners we offer 0 % APR plans for up to 18 months and low-interest options up to 120 months. Many high-efficiency heat pumps and air conditioners qualify for TVA EnergyRight rebates and the federal Inflation Reduction Act tax credits (up to $2,000 for heat pumps). We also file manufacturer rebates from brands such as Trane, Carrier, and Rheem when available. Our comfort advisors will calculate your exact savings and handle all paperwork so you get every dollar you’re entitled to.