Heating and Air Conditioning

Heating and Air Conditioning | Kingsport

HEP’s Heating and Air Conditioning services in Kingsport deliver reliable comfort and energy efficiency, ensuring your home or business stays perfectly cozy no matter the season. Our expert technicians are dedicated to providing tailored solutions—from routine maintenance to emergency repairs—that keep your system running at peak performance. With a strong focus on quality workmanship and customer satisfaction, we blend modern innovation with trusted techniques to help you save on energy costs while enjoying a perfectly regulated climate.

We understand that every minute of discomfort is significant, and that’s why our team is committed to swift, friendly, and professional service. By choosing HEP, you’re partnering with a locally-minded team that genuinely cares about your comfort, safety, and the longevity of your equipment. Let us help you enhance your indoor environment and achieve peace of mind, whether you’re embracing the chill of winter or cooling off during the hottest days of summer.

Air Conditioning

Dehumidifier Installation

Duct Cleaning

Heat Repair

HVAC Unit Replacement

Thermostat Upgrades

Ventilation and Air Quality

FAQs

What types of heating and air conditioning systems do you service in Kingsport?

We handle a wide range of systems including central air systems, furnaces, heat pumps, ductless mini-split systems, and commercial HVAC units. Our technicians are experienced in installing, repairing, and maintaining all major brands and models, ensuring that your system operates efficiently and reliably.

How do I know when it’s time to repair or replace my HVAC system?

Common indicators that your system may need repair or replacement include rising energy bills, inconsistent temperatures, unusual noises, frequent repairs, or visible wear and tear. If your HVAC unit is older or shows these signs, it's wise to consult with our professionals to determine whether repairs or a full replacement would be the most cost-effective solution.

How often should I have my heating and air conditioning systems serviced?

Regular maintenance is crucial to optimize efficiency and extend the lifespan of your HVAC system. We recommend having your heating system serviced before the winter season and your air conditioning system before summer begins. An annual check-up that includes cleaning, inspection, and filter replacement can help identify potential issues early, ensuring reliable performance when you need it most.

What should I do if my heating or AC system stops working?

If your system stops working, first check your thermostat settings and inspect your air filters for clogs. Ensure that your circuit breakers haven’t tripped. If these steps don’t resolve the issue, contact our Kingsport HVAC experts immediately. Our technicians will diagnose the problem quickly and perform the necessary repairs to restore comfort to your home.

Are there any energy-efficient options available for my home?

Yes, we offer a variety of energy-efficient HVAC solutions designed to reduce your energy consumption and lower your utility bills. Options include high-efficiency central air units, energy-efficient furnaces and heat pumps, as well as smart thermostats that optimize your system’s performance. Our team can assess your home and recommend the best energy-saving approach tailored to your needs.

Do you offer emergency services for heating and air conditioning repairs?

Absolutely. We understand that HVAC issues can arise unexpectedly and outside of normal business hours. That’s why our Kingsport team provides 24/7 emergency repair services to ensure that your heating or cooling system is promptly restored, no matter when the problem occurs.

What our customers say

Excellent customer service ! George Williams was the technician who looked at my heating and air unit. My current unit is 25 years old. Repairs versus new unit ,decided to purchase a new unit .George gave several options with prices, along with great details of work covered and warranty. George was extremely knowledgeable and answered all my questions, gave me great confidence in choosing a unit that best suited out household needs. New unit will installed the following day!

Genia A.

Hep was very helpful and honest. I would truly use them again and highly recommend them to anyone. Joshua McCarty the technician was very clear and made sure that I understood what is going on with my HVAC system. Thank you hep for you service 🙂

Orlando E.

Chase did a great job and was fast and friendly and the air is working great

Eddie S.

Matt not only goes above and beyond with his work, but he always makes sure that he is doing everything possible to financially help our family to make necessary fixes work to where we can afford them. This was the second time we needed HEP for a problem and we specifically called and requested him to come out to help us. Not only did he make that possible, but he was here the same day, diagnosed the issue, figured out a solution, and had the fix scheduled for the next day. Everyone there is great, but we really recommend Matt!

A. W.

Kenny Christopher was the tech who came out and he was very nice. He checked out our a.c.unit and did a great job.

Shirley N.

Called in the morning to request a quote for HVAC system for our sunroom. Olin was at our home same day! He took the time to explain our options and provided recommendation. Job is scheduled for install within 2 days! Amazing! Olin is fantastic, knowledgeable, and professional. We are extremely pleased.

Mark L.

Kenny Christopher checked our HVAC system and we're thoroughly satisfied with his knowledge, work, and customer service! He did everything we asked him to do and more + answered our many questions. We're so pleased with Kenny that we asked he return to install a component that needs replacement! Thanks again, Kenny!

Rafael P.

Chris Thomas was the most knowledgeable salesmen we spoke with while entertaining quotes from other area companies concerning the purchase of new HVAC system. He was very helpful and a joy to work with! Happy HVAC customer!!

Shaylynn B.

Professional and great service. Definitely better than the last service I used.. everyone made sure I understood the unit I bought and could not have nicer folks. Thanks guys!

Lisa W.

Lee came out last night an inspected my hvac unit. He was on time respectful and kind to my kids an dog. He did a great job very educated and explained everything he found to me.