Air Conditioning

The HEP technician was very knowledgeable, troubleshot our unit, found the problem and fixed it ! The technician even worked in the rain plus he was right on time. I would recommend HEP to my friends and family. Excellent service.

Ronnie was extremely knowledgeable and helpful in solving my HVAC problem. He was also able to give me suggestions on future savings on my utility bill

Jacob Newman was extremely professional. He communicated what he was doing and what he learned about my system as the visit progressed. Thank you, Jacob!

Patrick was very courteous and answered all my questions. Serviced my unit and was in and out in a jiff.

Dexter Larick, was an excellent technician he was on time with when he said he was going to be at my house. He, did very thorough work and gave me recommendations to help with my system! He also took time to call and check on a few other things for me and offered to setup schedules! He was very kind and professional!

Jacob Newman came out on short notice and was stellar, highly recommend HEP and having Jacob take care of your HVAC issues, Top Notch!!!!

I am writing you to let you know how well your company was represented today. Your dispatch sent two techs to our home to investigate our HVAC problem. I was impressed with their knowledge and relaxed manor. They quickly determined the issues and presented me with the options. They did not try to rush me or rush through the service call. This time of year, I know you are in high demand. I had just paid our annual maintenance contract with our current service company. We have been using them for a number of years. Our downstairs HVAC system started acting up Saturday evening. Back in February the tech added 2 pounds of Freon to the downstairs unit and said I needed a $450.00 leak check, and he would have the office call and schedule it. They did not. That was the 2nd time they failed to follow up within the last 2 years. Then on the current service call, the tech told me my compressor was most likely bad, “it had open windings”, and it needed to be replaced. He might be able to get it to work briefly, but that would be wasting money. The ball park price for installing another compressor would be around $1800. He would have the office contact me with the actual price. Two days later, and we had not heard from them. Meantime, we had no HVAC downstairs. I decided to call another service provider. An internet search brought your listing up. That and your current TV ad campaign made me decide to give your company a try. Your techs were able to identify the problem as a defective start capacitor and a weak run capacitor. Your techs made a great first impression for your company. I feel they went above and beyond what they had to do. After the compressor started running the pressures were all in the normal ranges which indicates that if I have a leak it is most likely very small. I have decided to go with your company as our HVAC service provider. It will be up to the future techs that your dispatch sends to keep my business. If they are as nice and helpful as those today were, then I’m sure we will do fine together.

Friendly service, very response and helpful. I would recommend to anyone. They came out at 9pm on a Sunday night to fix A/C unit, was much needed help with a 8 and a half month pregnant wife at home.

I had purchased a Service Contract through HEP and I called for a A/C Service. When the technician arrived, he explained his process and what to expect of the service. Once the service was completed, I was informed on the status of my A/C Unit with no intentional try to upsell. No Pressure, just friendly service.

The service we received from the technicians who installed our new heating and air unit was exceptional. Tommy F. And John S. Went above and beyond to make sure that our every need was meet. The very experienced and professional techs made sure that we were extremely statisfied.