Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | New Market

HEP's Heating and Air Conditioning is proud to offer top-of-the-line air conditioning services right here in New Market. Our team of skilled professionals is dedicated to ensuring your home stays cool and comfortable all year round. Whether you need a quick repair, routine maintenance, or a complete installation, we blend expert craftsmanship with personalized customer care to deliver results that exceed your expectations.

Experience the perfect balance of energy efficiency and reliable performance with our state-of-the-art solutions. At HEP's, we understand that every home is unique, which is why we tailor our services to meet your specific needs. Trust us to keep your indoor environment comfortable, letting you enjoy a stress-free season ahead without worrying about unexpected breakdowns or soaring energy bills.

FAQs

What air conditioning services do you offer in New Market?

We offer a full range of air conditioning services in New Market including installation, repair, regular maintenance, and system replacements. Whether you need a new unit installed, routine maintenance to improve efficiency, or emergency repairs, our team is prepared to provide professional and reliable services tailored to your specific needs.

How do I know if my air conditioning unit needs repair or a replacement?

There are several indicators that your air conditioning unit may need repair or replacement. Common signs include inconsistent indoor temperatures, unusual noises, increased energy bills, and frequent cycling on and off. During a service call, our technicians will assess these symptoms, provide diagnostic insights and recommend whether repairing the unit is cost-effective or if a replacement is the best long-term solution.

How often should I schedule maintenance for my air conditioning system?

It is recommended to schedule maintenance at least once a year, preferably in the spring before the cooling season begins. Regular maintenance helps identify small issues before they become major problems, improves system efficiency, extends the lifespan of your unit, and can lead to lower energy bills. Our New Market team offers convenient and comprehensive maintenance plans tailored to your schedule and needs.

What brands and types of air conditioning systems do you work with?

Our experienced technicians are trained to work with a wide range of air conditioning systems and leading brands. Whether you have a split system, central AC, ductless mini-splits, or high-efficiency units, we use industry-standard tools and techniques to ensure quality installations, repairs, and maintenance. We remain up-to-date with the latest technology advancements to better serve your needs.

Are there energy-efficient options available for air conditioning systems in New Market?

Yes, we offer a variety of energy-efficient air conditioning systems designed to reduce your energy consumption and lower your utility bills. Our knowledgeable team will help you choose the best model for your home or business by considering factors like local climate, insulation, and usage patterns. Upgrading to an energy-efficient system not only benefits the environment but also provides substantial long-term savings.

What should I do if my air conditioning system stops working during extreme weather conditions?

If your air conditioning system fails during extreme weather, first check the circuit breaker and thermostat settings to ensure nothing is amiss. If the issue persists, it's important to contact a professional immediately. Our emergency repair services in New Market are available to quickly diagnose and resolve problems to restore your comfort and protect your home or office during inclement weather.

What our customers say

I want to share my experience with Hep, Inc. concerning my HVAC system. It started off rough with the first A/C tech they sent out, to the point where I had to get a manager involved. The manager that spoke with me said I’m sending you one of my best techs, Wendell Patton, and he will make this right. Wendell exhibited expertise, proficiency, and attentiveness to detail. He provided exceptional customer service, helpful advice, and personable contact from the start of the issue all the way through to its completion. Wendell conducted an extensive inspection prior to providing an estimate. He was thorough in explaining the details and very patient in regard to answering my questions and addressing any concerns I had. Wendell exceeded my expectations. He was extremely knowledgeable, and I could not be more pleased! The time and energy Wendell invested, in addition to his ability to go above and beyond what anyone could possibly expect, distinguishes him as an invaluable asset to Hep, Inc. If you have any A/C problems, do yourself a favor and request Wendell Patton. Because of him, I will definitely recommend Hep, Inc. to all of my family and friends. Thanks for the great job, Wendell!
Tamara P. profile photo
Tamara P.
Tecks knows there business and are fast..house is cool again..thanks
James V. profile photo
James V.
It was a wonderful experience. HEP technician explained everything about what was wrong with my system and even showed me the problems. He answered all my questions and concerns. Very thankful for HEP!!
Matthew W. profile photo
Matthew W.
We had a unit quit working around 8pm and HEP was at our house within the hour. Our technician was Nate and he was very professional and informative. He had our unit working again in about 30 minutes. So thankful for HEP and will definitely use in the future.
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Garnette N.
I know this sounds dramatic, but HEP about saved my life, given that I have severe COPD and am bed bound. My old HVac system died. I mean it is toast. I called them, and the next morning here comes Rob. Within a short while, he had arranged temporary window units so now I can breath! On top of this, the company has made it doable for me to have a new system installed. Work starts tomorrow. It is a good deal in my opinion. Every one I talk to at HEP is delightful. Easy transactions on line and phone. Could not be happier.
Simon G. profile photo
Simon G.
Patrick M was amazing on a Saturday ! Got my a/c up and running!
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Jennifer D.
HEP done a great job installing our new A/C unit. I felt sorry for them boys. They came out and installed it during a bad storm so they were determined to get it done. They even had a quality inspector come out after the install to make sure everything was good.
Richard B. profile photo
Richard B.
Patrick was great. Professional. Straight forward. He gave us all of our options and didn’t try to upsell anything. Very easy process, relatively speaking, for having to replace our HVAC unit.
Ryan B. profile photo
Ryan B.
Hep was really quick! Jacob Newman was our service tech and he was super knowledgeable and help get our ac running again!
Leo C. profile photo
Leo C.
Steven A. did a great job at diagnosing the unit and walking us through our options. Very demure. Very mindful. We are looking forward to our new unit!
Robert H. profile photo
Robert H.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
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Greenback
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HEP
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