Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | New Market

HEP's Heating and Air Conditioning is proud to offer top-of-the-line air conditioning services right here in New Market. Our team of skilled professionals is dedicated to ensuring your home stays cool and comfortable all year round. Whether you need a quick repair, routine maintenance, or a complete installation, we blend expert craftsmanship with personalized customer care to deliver results that exceed your expectations.

Experience the perfect balance of energy efficiency and reliable performance with our state-of-the-art solutions. At HEP's, we understand that every home is unique, which is why we tailor our services to meet your specific needs. Trust us to keep your indoor environment comfortable, letting you enjoy a stress-free season ahead without worrying about unexpected breakdowns or soaring energy bills.

What our customers say

I want to share my experience with Hep, Inc. concerning my HVAC system. It started off rough with the first A/C tech they sent out, to the point where I had to get a manager involved. The manager that spoke with me said I’m sending you one of my best techs, Wendell Patton, and he will make this right. Wendell exhibited expertise, proficiency, and attentiveness to detail. He provided exceptional customer service, helpful advice, and personable contact from the start of the issue all the way through to its completion. Wendell conducted an extensive inspection prior to providing an estimate. He was thorough in explaining the details and very patient in regard to answering my questions and addressing any concerns I had. Wendell exceeded my expectations. He was extremely knowledgeable, and I could not be more pleased! The time and energy Wendell invested, in addition to his ability to go above and beyond what anyone could possibly expect, distinguishes him as an invaluable asset to Hep, Inc. If you have any A/C problems, do yourself a favor and request Wendell Patton. Because of him, I will definitely recommend Hep, Inc. to all of my family and friends. Thanks for the great job, Wendell!
Tamara P. profile photo
Tamara P.
Tecks knows there business and are fast..house is cool again..thanks
James V. profile photo
James V.
It was a wonderful experience. HEP technician explained everything about what was wrong with my system and even showed me the problems. He answered all my questions and concerns. Very thankful for HEP!!
Matthew W. profile photo
Matthew W.
We had a unit quit working around 8pm and HEP was at our house within the hour. Our technician was Nate and he was very professional and informative. He had our unit working again in about 30 minutes. So thankful for HEP and will definitely use in the future.
Garnette N. profile photo
Garnette N.
I know this sounds dramatic, but HEP about saved my life, given that I have severe COPD and am bed bound. My old HVac system died. I mean it is toast. I called them, and the next morning here comes Rob. Within a short while, he had arranged temporary window units so now I can breath! On top of this, the company has made it doable for me to have a new system installed. Work starts tomorrow. It is a good deal in my opinion. Every one I talk to at HEP is delightful. Easy transactions on line and phone. Could not be happier.
Simon G. profile photo
Simon G.
Patrick M was amazing on a Saturday ! Got my a/c up and running!
Jennifer D. profile photo
Jennifer D.
HEP done a great job installing our new A/C unit. I felt sorry for them boys. They came out and installed it during a bad storm so they were determined to get it done. They even had a quality inspector come out after the install to make sure everything was good.
Richard B. profile photo
Richard B.
Patrick was great. Professional. Straight forward. He gave us all of our options and didn’t try to upsell anything. Very easy process, relatively speaking, for having to replace our HVAC unit.
Ryan B. profile photo
Ryan B.
Hep was really quick! Jacob Newman was our service tech and he was super knowledgeable and help get our ac running again!
Leo C. profile photo
Leo C.
Steven A. did a great job at diagnosing the unit and walking us through our options. Very demure. Very mindful. We are looking forward to our new unit!
Robert H. profile photo
Robert H.

Comprehensive Heating and Air Conditioning Services in New Market by HEP

Comfortable indoor living in New Market depends on reliable temperature control year-round. HEP specializes in full-spectrum heating and air conditioning solutions designed to keep residences and light-commercial spaces consistently comfortable, energy-efficient, and safe. By combining decades of field experience with cutting-edge diagnostic tools, the company delivers precision workmanship on every project, from routine tune-ups to complete system overhauls. Residents benefit not only from immediate relief when the mercury spikes or drops, but also from long-term savings through reduced energy consumption and extended equipment life spans.

New Market’s distinct seasonal swings—humid summers and crisp winters—place unique stresses on HVAC equipment. HEP’s crews understand these localized demands and tailor every service call to match the town’s weather patterns, housing stock, and building codes. Whether a historic cottage near downtown or a modern home in a new subdivision, each property receives a customized approach that balances performance, efficiency, and indoor air quality.

Key Advantages of Choosing HEP for HVAC Needs

  • Certified technicians versed in every major HVAC brand
  • Comprehensive load calculations to ensure right-sized equipment
  • Thorough safety inspections on electrical, refrigerant, and combustion components
  • Energy-saving recommendations that align with New Market’s climate
  • Continuous training in evolving HVAC technologies

Dedicated Air Conditioning Expertise for New Market Homes

During peak summer heat, a dependable air conditioning system is indispensable. HEP provides a robust lineup of AC services encompassing installation, maintenance, troubleshooting, and system optimization. Technicians arrive equipped with advanced diagnostic meters, infrared thermometers, and EPA-approved refrigerant handling tools to pinpoint hidden faults quickly and accurately.

From single-stage units to high-seer variable-speed systems, HEP optimizes performance by confirming proper airflow, verifying manufacturer-specified refrigerant charge, and calibrating thermostats for consistent temperature swings no greater than ±2°F. The result is a noticeably quieter, smoother, and more efficient cooling experience—a critical factor in New Market’s humid subtropical climate, where latent heat removal is as important as sensible cooling.

Common Air Conditioning Services Delivered by HEP

  • Refrigerant leak detection and repair
  • Condenser coil deep cleaning for improved heat exchange
  • Blower motor testing and capacitor replacement
  • Evaporator coil inspections for mold, debris, and frost buildup
  • Thermostat upgrades for smarter temperature regulation

Heating Solutions Tailored to Local Climate

When winter cold fronts roll through, homeowners require heating systems that ignite reliably and maintain cozy comfort without excessive fuel or electricity costs. HEP offers furnace, heat pump, and ductless mini-split services calibrated to New Market’s typical winter lows. By incorporating high-efficiency gas furnaces with modulating burners or cold-climate heat pumps that continue delivering warmth below freezing, HEP ensures residents never need to compromise between comfort and sustainability.

Advanced combustion analysis, flue gas testing, and heat exchanger inspections form the backbone of every heating service visit. Technicians verify carbon monoxide levels, combustion air supply, and venting integrity to protect household safety. Combined with meticulous airflow balancing, these steps lengthen equipment life and help slash winter energy bills.

Indicators of a Healthy Heating System

  • Even warmth in every room
  • Quick system response without frequent short cycling
  • No unusual odors or combustion byproducts
  • Stable utility expenses across comparable winter months

Preventive Maintenance Plans That Preserve Comfort

The single most influential factor in HVAC longevity is consistent preventive care. HEP offers structured maintenance agreements that schedule seasonal tune-ups before peak usage periods. Each visit follows a comprehensive checklist covering electrical connections, refrigerant pressures, coil cleanliness, burner operation, and safety controls.

Because overlooked issues can escalate quickly—clogged condensate drains creating water damage or loose wiring leading to motor failure—HEP’s proactive approach saves homeowners from costly emergency repairs. An optimized system also consumes less energy, translating into measurable monthly savings and a reduced environmental footprint.

Maintenance Checklist Highlights

  • Tighten and torque electrical terminals to manufacturer specs
  • Measure static pressure across air handler for duct integrity insight
  • Lubricate fan motors where applicable
  • Inspect and replace air filters with high-MERV options suited to system design
  • Test defrost cycles on heat pumps to prevent winter ice buildup

The HEP Service Process From First Inspection to Final Testing

Transparency and communication are cornerstones of HEP’s workflow. Every project begins with an in-depth consultation that documents current comfort challenges, equipment age, and efficiency goals. After compiling relevant data—including room-by-room structure measurements, insulation levels, and existing duct layout—technicians perform Manual J load calculations to determine precise heating and cooling requirements.

Once service objectives are established, HEP presents detailed methodologies outlining recommended repairs, component replacements, or new installations. Upon customer approval, work proceeds with meticulous adherence to manufacturer guidelines, local code requirements, and industry best practices. A final performance test verifies that equipment meets or exceeds original design expectations, ensuring homeowners receive tangible improvements before the job is considered complete.

Cutting-Edge Tools and Certified Technicians

HEP invests heavily in technician certifications from industry authorities such as NATE (North American Technician Excellence) and ACCA (Air Conditioning Contractors of America). Training covers refrigerant transition protocols, advanced electrical diagnostics, airflow science, and smart home integration. By leveraging thermal imaging cameras, combustion analyzers, and Bluetooth-enabled manifold gauges, teams diagnose intricate issues that less-equipped crews might miss.

This emphasis on education and technology pays dividends for New Market residents through faster repairs, longer system life, and optimized energy performance. Moreover, strict adherence to EPA Section 608 regulations guarantees safe refrigerant handling and environmental compliance.

Technologies Utilized During Service

  • Wireless static pressure probes for real-time duct analysis
  • Digital psychrometers mapping humidity profiles throughout the home
  • UV inspection lamps for rapidly spotting oil traces around refrigerant leaks
  • Cloud-based service platforms archiving performance data for future reference

Indoor Air Quality Enhancements Beyond Temperature Control

Temperature is only one dimension of indoor comfort. Humidity, particulate matter, and airborne contaminants exert equal influence on occupant health and well-being. HEP offers integrated indoor air quality (IAQ) solutions that dovetail seamlessly with existing HVAC setups. Options include whole-house dehumidifiers for muggy summers, energy-recovery ventilators (ERVs) for fresh air intake, and media air cleaners capturing microscopic allergens.

New Market homes, surrounded by seasonal pollen and periodic agricultural dust, appreciate the difference a fully optimized IAQ strategy can make. By coupling HEPA-rated filtration with UV-C germicidal lamps installed near evaporator coils, HEP neutralizes mold spores, bacteria, and viruses before they circulate through living spaces.

IAQ Solutions Available

  • High-supplement MERV 13–16 media filters
  • In-duct UV-C light disinfection systems
  • Stand-alone or integrated dehumidification units
  • Whole-house humidifiers for dry winter months
  • ERVs improving ventilation without high energy penalties

Energy Efficiency Strategies That Lower Utility Bills

Rising energy costs place an ever-greater burden on household budgets. HEP helps New Market residents shrink utility expenditures through a multi-layered efficiency strategy encompassing equipment upgrades, duct sealing, and smart thermostat integration. By replacing aging 10-SEER air conditioners with modern 18-SEER or higher models and pairing them with variable-speed indoor blowers, households can realize reduction in electricity consumption of up to 40% during cooling season.

Duct leakage is another silent electricity thief; HEP technicians use pressurization tests and aerosolized sealants to locate and correct leaks. Combined with insulation assessments and attic ventilation improvements, these measures drive rapid payback while elevating overall comfort.

Steps Toward a More Efficient Home

  • Perform energy audits highlighting insulation weak points
  • Upgrade to inverter-driven heat pumps for heating and cooling efficiency
  • Install programmable or learning thermostats tuned to occupancy patterns
  • Seal and insulate ductwork, especially in unconditioned attics
  • Optimize refrigerant charge to manufacturer-specified superheat/subcool targets

Common HVAC Issues in New Market’s Humid Subtropical Climate

Humidity can amplify normal wear and tear on HVAC equipment. Condenser coils exposed to constant moisture may corrode faster, while evaporator coils risk biofilm growth due to prolonged condensate presence. Additionally, sudden summer thunderstorms can trigger power fluctuations that stress compressor start components. HEP’s familiarity with these local conditions enables rapid identification and correction of climate-specific problems.

Frequently Encountered Problems

  • Short cycling caused by oversized units struggling with latent heat
  • Algae buildup in condensate pans leading to clogs and water overflow
  • Rusted condenser fins inhibiting heat rejection
  • Capacitor failures after lightning-induced voltage spikes
  • Musty odors from microbial growth on damp coils

Eco-Friendly Refrigerants and Sustainable Practices

Environmental stewardship is baked into HEP’s operational philosophy. Technicians are fully trained to handle modern low-GWP (Global Warming Potential) refrigerants and to reclaim or recycle legacy refrigerants in accordance with federal disposal regulations. Moreover, the company advocates for equipment transitions to eco-conscious refrigerants as part of major replacements or system upgrades, ensuring minimal environmental impact and future-proof performance.

Sustainability Measures in Every Project

  • EPA-certified recovery machines preventing atmospheric release
  • Recommendations for R-32 or R-454B refrigerant systems when feasible
  • Proper recycling of metals, oils, and filters removed from job sites
  • Advising homeowners on renewable energy pairing, such as solar-ready heat pumps

Safety Protocols Protecting Families and Property

HVAC servicing involves electrical hazards, pressurized gases, and potential combustion byproducts. HEP mitigates these risks through stringent safety protocols. Each technician follows lockout/tagout procedures, uses arc-flash protective equipment where necessary, and conducts carbon monoxide testing after every heating repair. Gas lines receive leak checks using bubble solution or electronic detectors, while electrical circuits undergo thermal imaging to catch hotspots before they escalate.

Core Safety Checklist

  • Verify grounded electrical circuits before component replacement
  • Inspect flue integrity to prevent back-drafting
  • Ensure proper ventilation clearance around outdoor units
  • Test safety interlocks on furnace doors and pressure switches
  • Install float switches or wet switches in condensate pans to prevent overflow damage

Smart Thermostat Integration and Home Automation

Modern homeowners increasingly value connectivity and data insights. HEP leverages Wi-Fi-enabled thermostats and smart sensors to give occupants granular control over indoor climates. These devices offer remote access through mobile apps, learning capabilities that adjust schedules based on user behavior, and energy usage reports.

Technicians handle everything from compatibility checks with existing HVAC controls to wiring upgrades and app configuration. By integrating occupancy sensors and geofencing functions, HEP designs systems that automatically scale back heating or cooling when residents leave and ramp up comfort before they return, further reducing energy waste.

Benefits of Smart Thermostats

  • Detailed real-time energy consumption analytics
  • Predictive maintenance alerts triggered by unusual run times
  • Voice assistant compatibility for hands-free operation
  • Adaptive scheduling that evolves with lifestyle changes

The Value of Professional Ductwork Services

Ductwork serves as the circulatory system of any forced-air HVAC setup; even the most efficient equipment cannot perform effectively if ducts are leaking, undersized, or improperly insulated. HEP conducts comprehensive duct evaluations using static pressure measurements, airflow capture hoods, and smoke pencils to visualize leaks. If deficiencies are identified, technicians recommend targeted solutions ranging from mechanical fasteners and mastic sealant to full duct redesign.

Properly sealed and balanced ducts can improve airflow by as much as 20%, translating to quicker temperature achievement and more uniform comfort. Noise reduction is another key benefit, as whistling or rattling ducts often stem from gaps or misalignment that professional service can eliminate.

Signs Your Ducts Need Attention

  • Noticeable temperature difference between rooms
  • Excessive dust buildup on furniture soon after cleaning
  • Rattling or popping noises when the HVAC system cycles
  • Visible kinks or collapsed sections of flex duct
  • High energy bills despite routine equipment maintenance

Seasonal Preparation Advice for Residents

Proactive seasonal preparation plays a pivotal role in preventing system breakdowns during extreme weather. HEP encourages New Market residents to follow a straightforward yearly calendar that complements professional maintenance visits. By addressing minor tasks such as filter changes and outdoor unit clearance, homeowners can dramatically reduce wear on critical components.

Homeowner Seasonal Checklist

  • Replace return-air filters every one to three months
  • Trim shrubs to maintain 24 inches of clearance around the condenser
  • Flush condensate drain lines with a mild vinegar solution each spring
  • Reverse ceiling fan direction for proper winter circulation
  • Inspect weatherstripping on doors and windows for conditioned air retention

Signs Your System Needs Immediate Attention

Not all HVAC problems manifest catastrophically; subtle shifts often signal emerging issues. Understanding these cues enables homeowners to schedule timely service before discomfort or damage escalates. HEP recommends contacting a professional upon noticing any of the following symptoms:

Warning Indicators

  • Unexplained spikes in electricity or gas consumption
  • System trips breaker repeatedly or fails to start
  • Persistent burning, chemical, or moldy odors from vents
  • Dramatic humidity increase or visible condensation on walls
  • Loud grinding, screeching, or metal-on-metal noises

Recognizing and acting on these early signals can prevent minor faults from evolving into extensive repairs, protecting household budgets and ensuring uninterrupted comfort.

Conclusion: Partnering With HEP for Reliable Comfort in New Market

Year-round indoor comfort in New Market hinges on more than a thermostat setting; it requires a strategic blend of expert service, preventive care, and energy-smart technology. HEP delivers precisely that—comprehensive heating and air conditioning solutions, tuned to the region’s weather patterns and crafted by certified professionals who value safety, sustainability, and long-term performance. From high-efficiency system installations to meticulous duct sealing and indoor air quality enhancements, HEP equips local homes with everything needed to thrive through scorching summers and brisk winters alike.

By choosing HEP as a trusted partner, New Market residents gain the assurance that their HVAC systems will operate at peak reliability, efficiency, and safety, translating into comfortable living spaces and controlled energy costs no matter what the forecast holds.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
Mountain City
Greenback
Winchester
HEP
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