Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | Hixson

Experience the perfect blend of comfort and efficiency with HEP’s air conditioning services in Hixson. Our expert team understands the unique demands of the local climate, ensuring that your home or business stays cool and refreshed during the warmer months. With our commitment to quality and innovation, you can trust us to deliver cutting-edge solutions that not only enhance your indoor environment but also help you save on energy costs.

Whether you need routine maintenance, swift repairs, or a brand-new installation, HEP’s reliable service is just a call away. We work closely with our clients to tailor systems that meet their specific needs, backed by years of experience and a passion for excellence. Enjoy peace of mind and superior comfort with an air conditioning solution that’s built to last and designed with your satisfaction in mind.

What our customers say

Gene Cross and Eddie Hawkins did an awesome job installing a family member's new unit today. They were very nice and fully explained the unit and how it functioned which was greatly appreciated.
Annetta A. profile photo
Annetta A.
Gene Cross and Eddie Hawkins were absolutely the best while working on my air conditioner.
Shontaya B. profile photo
Shontaya B.
Jacob Newman from HEP came out super fast and had my HVAC running again in no time. Very professional and friendly. Awesome Job! Give that man mo' money!!!!!!
Frank F. profile photo
Frank F.
Josh Crawford was the tech who was sent to repair my ac system, and his service was outstanding. He was professional as well as personable. He showed me how my system worked and what I could do to properly maintain it. He went over and beyond what was required to see that my system was working that same morning. He was very friendly and kind, and I enjoyed his conversation while he worked. Due to his superb service, I am glad that I chose HEP to fix my ac system, and I would recommend HEP to my family and friends.
Heather K. profile photo
Heather K.
I honestly never thought of calling HEP. The commercials...just couldn't get past them. Let me say though, I am now a life-long fan. Ended up purchasing two units from HEP (pictured) on a Sunday afternoon, and on Monday, Eddie Hawking and Gene Cross showed up to install them. I've never had such nice (my children loved them), professional, and knowledgeable people work on anything at my house before. Eddie and Gene were on time, not just arriving at the house, but they called when they said they would call (on the way, updates, etc.). These guys are rockstars, and busted their tails to get the job done on time - around my family's schedule. Ask for them by name if you order from HEP. You won't regret it.
Christopher H. profile photo
Christopher H.
Gene and Eddie did a fantastic job installing my new A.C. unit. I highly recommend HEP.
De F. profile photo
De F.
We had a new a.c. unit installed. The technicians, Eddie Hawkins and Gene Cross were absolutely amazing. They installed the unit, cleaned all the mess up and made sure everything was properly working as suppose too before they left. Even though we just purchased our house almost a year ago and was not expecting to do any big upgrades right away, unfortantely we had no choice, if we wanted too stay cool this summer. I'm so so so so thankful that we had one of the best ac salesman, Bob come and explain everything too us. He came out, by himself the week before, then on Monday came back too our home with techs too go all thru our home too make sure we made the right decision on which unit we should purchase for the square footage. This company, in my personal opinion is truly the best!!!! You are not just $$$$ too them, they treat you like family and will help you anyway they can. We will definitely be using them in the near future for other upgrades in our home.... Thank you so sooo much!!!!
Darleneclick C. profile photo
Darleneclick C.
HEP to the rescue!! We had a very old unit (27 year) had been babying it for a very long time. Well it finally crashed. We checked around for prices and time for installation. When we called HEP it was because of the 0% financing. Rick Louders was the man you came out and gave us the estimate. A very nice man. He actually met up with my husband in a parking lot to finalize the deal. They set up for 2 days later for the installation and were even able to call an get it bumped up a day. That was yesterday...a miserable hot day. The 2 men that came to the house to do the job were George Williams and Bo (sorry didnt catch his last name). They were very friendly and kind. I really felt sorry for them working up in that hot miserable attic. But work they did. Wouldnt even take a bottle a cold water I offered them said they had some. I want to say THANK-YOU SO MUCH! YOU BOTH WORKED SO HARD! MUCH APPRECIATED!
Ann J. profile photo
Ann J.
My AC unit went and my home warenty didn't want to pay for it. So I called HEP their team came out and set me up with a new one. This was on Friday 7/ 21/17. On Saturday the 22nd Dart Cremeans and Will Cremeans came out and put my new unit it. These 2 are top notch. On one of the hottest days of the year, these guys busted there butts to help me out. This company will be the only one I call when I need any type of service.
Richard S. profile photo
Richard S.
Ronnie was so nice and helpful in addressing the problem with unit. Wonder tech and recommend him highly.
G W. profile photo
G W.

Reliable Air Conditioning Service in Hixson by HEP

Hixson’s climate demands a dependable heating and cooling strategy that operates flawlessly throughout Tennessee’s fluctuating seasons. HEP’s heating and air conditioning specialists focus on delivering systems that withstand sweltering summer afternoons and crisp winter mornings with equal efficiency. By applying advanced diagnostics, precision workmanship, and a customer-first outlook, HEP supports homes and businesses across Hixson in keeping indoor environments steady, healthy, and energy-smart.

A Local Focus on Comfort

Serving Hixson means understanding micro-climate quirks unique to the area. Rolling hills, river humidity, and sudden temperature swings combine to create HVAC challenges distinct from other Tennessee communities. HEP technicians are trained to recognize how those localized factors influence load calculations, ductwork pressures, refrigerant curves, and airflow patterns. That local insight guides every repair, maintenance routine, and installation project.

Core Services at a Glance

• Comprehensive system diagnostics
• Seasonal maintenance and tune-ups
• Energy-efficient system upgrades
• Indoor air quality enhancement
• Precision ductwork design and sealing

Comprehensive System Diagnostics

An accurate diagnosis is the backbone of any successful air conditioning or heating service. HEP leverages modern testing equipment and industry-standard protocols to pinpoint inefficiencies at their source.

Advanced Tools in the Technician’s Toolkit

• Digital manifold gauges calibrated for newer refrigerants
• Infrared cameras to locate hidden thermal losses
• Static pressure meters for duct mapping
• Hygrometers to evaluate indoor humidity levels
• Smart diagnostic software that integrates manufacturer specifications

These resources allow HEP to uncover root causes instead of merely treating symptoms. For instance, a home experiencing inconsistent cooling might reveal a blend of low refrigerant charge, a partially restricted TXV, and under-insulated attic ducting. Addressing each contributing factor restores balance and longevity to the system.

Distinctive Steps in the Diagnostic Process

  1. Preliminary interview with occupants about performance concerns
  2. Visual inspection of air handler, condenser, evaporator coil, and electrical components
  3. Measurement of superheat, subcooling, and airflow to assess refrigerant health
  4. Duct leakage testing to quantify conditioned air loss
  5. Combustion analysis on dual-fuel or furnace systems to verify safe operation
  6. Delivery of a detailed findings report complete with photographic evidence and efficiency metrics

Seasonal Maintenance and Tune-Ups

Preventive maintenance is more than a checkbox on an annual home checklist. It is a strategic investment that protects equipment warranties, curbs utility bills, and promotes consistent comfort. HEP’s maintenance approach is structured, data-driven, and tailored to Hixson’s climate.

Key Maintenance Tasks

• Cleaning condenser and evaporator coils for optimal heat transfer
• Verifying refrigerant charge within manufacturer tolerances
• Lubricating blower and motor bearings to reduce friction
• Tightening electrical connections and inspecting capacitor health
• Flushing condensate lines to avoid water damage
• Replacing or upgrading air filters for unrestricted airflow
• Testing thermostat calibration and programming for seasonal schedules

Benefits of Regular Tune-Ups

  1. Lower operating costs through restored efficiency
  2. Extended system life by reducing wear on critical components
  3. Enhanced indoor comfort with stable temperature and humidity
  4. Reduced risk of emergency breakdowns during extreme weather
  5. Improved indoor air quality due to cleaner coils and filters

HEP’s technicians keep meticulous records of each maintenance visit. Trend analysis reveals emerging issues—like rising compressor amps or gradual airflow reduction—long before they develop into major failures. This proactive mindset supports the homeowner’s budget while protecting overall system performance.

Energy-Efficient System Upgrades

As Hixson’s building codes evolve and energy costs rise, upgrading to high-efficiency heating and cooling equipment becomes an attractive proposition. HEP guides property owners through equipment selection, sizing, and installation, ensuring upgrades align with lifestyle goals and long-term savings.

Factors Considered During Upgrade Consultation

• Existing ductwork capacity and configuration
• Insulation levels and building envelope integrity
• Occupancy patterns and zoning requirements
• Future renovations or expansions
• Desired features such as variable-speed compressors or smart connectivity

Equipment Technologies Offered

  1. High-SEER air conditioners with inverter-driven compressors
  2. Dual-fuel heat pumps that automatically switch to gas heat during extreme cold
  3. Variable-speed air handlers for quiet, precise airflow
  4. Wi-Fi thermostats with learning algorithms and remote diagnostics
  5. Ductless mini-split systems for additions, studios, or rooms lacking duct access

Professional Sizing and Installation

Incorrect sizing remains a prevalent challenge in HVAC retrofits. Oversized units short-cycle, causing humidity spikes and premature wear, while undersized equipment struggles to meet setpoint temperatures. HEP employs Manual J load calculations, factoring in square footage, window orientation, occupancy, and insulation values, to determine the perfect capacity. Precise installation craftsmanship, including properly brazed refrigerant lines and nitrogen purging, safeguards system integrity from day one.

Indoor Air Quality Enhancement

Indoor air quality (IAQ) has gained heightened awareness among Hixson residents targeting healthier living spaces. Beyond temperature control, HEP offers solutions designed to capture contaminants, regulate humidity, and neutralize airborne pathogens.

Common IAQ Concerns in Hixson Homes

• Seasonal pollen and dust infiltration
• Elevated summer humidity encouraging mold growth
• Volatile organic compounds (VOCs) from household products
• Pet dander accumulation in duct systems
• High levels of particulate matter during winter when windows remain closed

IAQ Tools and Solutions

  1. Media and HEPA filtration to trap fine particulates
  2. Ultraviolet germicidal irradiation (UV-GI) lights mounted in air handlers
  3. Whole-home dehumidifiers integrated into existing ductwork
  4. Energy recovery ventilators (ERVs) to refresh stale indoor air without excessive energy loss
  5. Sealed combustion furnaces to isolate combustion byproducts from living areas

A targeted IAQ strategy often combines several of these solutions. For example, pairing UV lights with a high-MERV filter and a dedicated dehumidifier provides comprehensive protection against biological growth, microscopic particles, and moisture imbalance. HEP technicians conduct indoor air audits to create a data-backed roadmap.

Precision Ductwork Design and Sealing

Even the most advanced HVAC equipment underperforms if ductwork constricts airflow or leaks conditioned air into attics and crawl spaces. HEP applies engineering principles and modern sealing techniques to fortify duct systems across Hixson.

Signs of Ductwork Issues

• Uneven room temperatures despite proper thermostat settings
• Excessive dust buildup on furniture and vents
• Whistling noises or rattling during system operation
• Inflated energy bills without corresponding comfort gains

Duct Services Provided by HEP

• Manual D duct design for new construction and major renovations
• Aeroseal or mastic sealing for existing duct leakage control
• R-8 insulation wrap for ducts located in unconditioned areas
• Static pressure balancing to fine-tune supply and return airflow
• Custom fabricated plenums and transitions for reduced turbulence

Impact on Comfort and Efficiency

  1. Up to 30% reduction in heating and cooling losses when duct leaks are eliminated
  2. Improved airflow translating into shorter runtime and lower utility costs
  3. Enhanced occupant comfort through balanced temperature distribution
  4. Reduced dust circulation and better IAQ due to sealed joints

Emergency Repair Response

Even with rigorous preventive measures, sudden HVAC breakdowns can occur during peak weather extremes. HEP maintains a rapid deployment framework to restore critical service.

Diagnostic Priorities During Emergencies

• Safety assessments of electrical and gas connections
• Quick refrigeration circuit evaluation for leaks or blockages
• Temporary solutions like capacitor swap or relay bypass to stabilize system
• Transparent communication about component status and next steps

Common Repair Scenarios

• Failed compressors resulting in no cooling
• Blower motor malfunctions causing restricted airflow
• Frozen evaporator coils due to airflow obstructions
• Thermostat sensor errors leading to erratic cycling
• Clogged condensate drains triggering float switch shutdowns

HEP’s inventory management ensures access to OEM parts required for timely repairs, minimizing discomfort and equipment stress.

Sustainable HVAC Practices in Hixson

Sustainability and responsible resource management resonate strongly with many Hixson households. HEP integrates eco-friendly measures throughout service procedures.

Green Initiatives in Action

• Reclamation and recycling of refrigerants to prevent atmospheric release
• Recommendation of ENERGY STAR rated equipment
• Optimization of system charge and airflow for maximum efficiency
• Education on programmable thermostat schedules and insulation upgrades
• Disposal of replaced components through certified recycling partners

By combining these environmentally conscious practices with technical mastery, HEP aligns modern comfort with long-term ecological stewardship.

Heating Services Complementing Cooling Expertise

While air conditioning garners attention during warm months, reliable heating remains equally vital when winter chill sweeps along the Tennessee River Valley. HEP’s furnace and heat pump services mirror the same attention to detail demonstrated in cooling operations.

Furnace Care Essentials

• Combustion analysis to verify safe fuel burn and venting
• Heat exchanger inspections for cracks or corrosion
• Gas pressure adjustment within manufacturer specifications
• Draft testing to ensure proper flue function
• Filter replacement adapted to heating season airflow requirements

Heat Pump Optimization

  1. Defrost cycle monitoring to eliminate ice buildup on outdoor coils
  2. Reversing valve evaluation for seamless heating-to-cooling transitions
  3. Coefficient of Performance (COP) testing under varying outdoor temperatures
  4. Balance point calculation to optimize auxiliary heat engagement

Integrating heating system checkpoints within a unified maintenance schedule allows HEP to keep year-round energy consumption predictable and manageable.

Smart Home Integration for HVAC Control

Modern households increasingly adopt smart technologies to elevate convenience and efficiency. HEP offers integration services that transform traditional HVAC setups into adaptive, user-friendly ecosystems.

Key Smart Components

• Learning thermostats capable of geofencing and voice control
• Zigbee or Z-Wave sensors for room-by-room temperature monitoring
• Smart vent registers that modulate airflow based on occupancy
• Cloud dashboards for remote performance tracking and alerts

Advantages of Intelligent Control

• Real-time energy insights to guide behavioral adjustments
• Seamless adaptation to weather forecasts and occupancy changes
• Automated maintenance reminders and fault notifications
• Enhanced zoning without extensive duct modifications

HEP ensures all smart devices operate securely on home networks and comply with manufacturer guidelines, safeguarding data privacy while boosting HVAC responsiveness.

Commercial HVAC Solutions in Hixson

Beyond residential comfort, HEP supports Hixson’s commercial sector, providing robust heating and cooling strategies for offices, retail environments, and light industrial spaces.

Commercial Service Highlights

• Rooftop unit (RTU) inspections and filter management
• Variable refrigerant flow (VRF) system installation and maintenance
• Building automation system (BAS) integration for centralized control
• Scheduled coil cleaning and belt replacements to prevent downtime
• Compliance with local ventilation and indoor air quality codes

Tailoring Solutions to Business Needs

  1. Load profiling based on occupancy peaks and equipment usage
  2. Noise mitigation for storefronts and customer areas
  3. Redundancy planning to safeguard critical operations
  4. Preventive maintenance outside business hours to minimize disruption

A collaborative approach aligns HVAC performance with each organization’s unique operational goals.

The HEP Technician Advantage

Technical skill alone does not guarantee superior service. HEP invests in ongoing training, certification, and a culture of professionalism to meet and exceed Hixson client expectations.

Hallmarks of HEP Technicians

• NATE and EPA certifications verifying industry competence
• Familiarity with multiple system brands and evolving technologies
• Punctual arrival and respectful treatment of property
• Clear explanations delivered in non-technical language
• Thorough cleanup and system walkthrough before leaving jobsite

Commitment to Continuous Improvement

• Participation in manufacturer training seminars
• Regular safety briefings and equipment calibration checks
• Adoption of industry best practices and emerging diagnostic tools
• Peer mentoring programs to cultivate future expertise within the team

This dedication translates into smoother service visits, accurate solutions, and consistent performance across every Hixson project.

Common Challenges in Hixson Homes and How HEP Addresses Them

High Humidity in Summer

• Installation of whole-home dehumidifiers
• Adjustment of blower speed to lengthen coil contact time
• Sealing of crawl spaces to curtail moisture ingress

Allergen Control During Pollen Season

• Upgrading filters to MERV 11-13 ratings
• Introducing UV lights to minimize biological growth
• Scheduling coil cleaning before peak allergy months

Energy Loss in Older Homes

• Conducting blower door tests to locate envelope leaks
• Adding insulation and radiant barriers in attics
• Re-sizing equipment following envelope improvements

The Role of Preventive Education

Empowering homeowners and property managers fosters a synergistic relationship between daily operation and professional service. HEP provides educational resources designed to improve routine HVAC interaction.

Topics Covered in Homeowner Tutorials

• Proper filter inspection and replacement intervals
• Thermostat scheduling aligned with occupancy
• Early warning signs of system distress
• Seasonal tasks like clearing debris from outdoor units
• Benefits of maintaining clear return air pathways

Outcome of Informed Ownership

  1. Fewer emergency repair calls due to early detection of issues
  2. Longer equipment lifespan as basic upkeep is performed correctly
  3. Enhanced peace of mind from understanding system functions
  4. Optimized energy usage through informed thermostat settings

Commitment to Quality Materials

Selecting high-grade components during repairs and upgrades minimizes repeat visits and ensures stable comfort.

Material Selection Standards

• OEM parts matching original performance specs
• Refrigerants compliant with current environmental regulations
• Low-VOC sealants and adhesives for better IAQ
• Fasteners and supports rated for local code wind loads

Each material choice is vetted for durability under Hixson’s weather conditions, from humid summers to occasional freezing rain episodes.

Safety Protocols in Every Job

Safety remains central to HEP’s operational philosophy, protecting occupants, property, and technicians alike.

Elements of the Safety Checklist

• Lockout/tagout procedures during electrical work
• Combustion gas leak detection for furnace jobs
• Fall protection when servicing rooftop equipment
• Personal protective equipment (PPE) compliance
• Post-service verification of system safeties such as limit switches and pressure sensors

Ongoing Industry Alignment

HVAC technology continues evolving with new refrigerants, higher efficiency standards, and advanced control algorithms. HEP remains proactive in adopting these innovations to keep Hixson clients ahead of the curve.

Recent Developments Embraced by HEP

• Low-GWP refrigerants and associated charging techniques
• Electronically commutated motors (ECMs) for enhanced part-load efficiency
• Predictive maintenance platforms utilizing IoT sensors and data analytics
• Enhanced dehumidification strategies integrated into heat pump cycles

Each advancement undergoes rigorous evaluation before being incorporated into HEP’s service repertoire.

Weather-Responsive Service Planning

Hixson’s weather patterns inform maintenance scheduling and system calibration.

Seasonal Adjustments

• Early spring coil cleanings to prepare for summer demand
• Mid-fall furnace tune-ups ahead of temperature drops
• Refrigerant performance checks during the first heat wave
• Humidistat recalibration as relative humidity climbs

Proactive timing curtails surprise breakdowns and ensures systems are optimized for incoming seasonal stresses.

Customized Maintenance Agreements

Every property has its own operating rhythm. HEP structures maintenance agreements that reflect those nuances.

Agreement Features

• Frequency options ranging from bi-annual to quarterly visits
• Itemized task lists tailored to equipment type and age
• Priority scheduling for covered properties
• Detailed service reports archived for future reference

A flexible framework allows clients to balance budget and protection, creating a sustainable plan for system longevity.

Indoor Comfort Beyond Temperature

True comfort encompasses more than thermometer readings. Sound, scent, and humidity all contribute to a space’s feel.

Enhancements Offered

• Acoustic insulation for air handlers in noise-sensitive rooms
• Activated carbon filters to neutralize cooking odors and VOCs
• Zoning solutions to accommodate varied comfort preferences within households

HEP’s holistic viewpoint ensures that heating and cooling services deliver a fully rounded indoor environment experience.

Proactive Parts Replacement

Waiting for critical components to fail can create cascading damage. HEP identifies parts nearing end-of-life and recommends timely replacement.

Components Commonly Replaced Preemptively

• Electrical capacitors prone to failure after high-heat cycles
• Contactors showing pitting or corrosion
• Inducer motors reaching high hour counts
• Ignitors with declining resistance values

A predictive approach shields homeowners from surprise outages and associated inconvenience.

Duct Cleaning and Sanitization

While sealing and insulation protect airflow efficiency, periodic cleaning maintains air purity.

Process Overview

  1. Visual inspection with a camera probe
  2. Controlled negative pressure setup to capture dislodged debris
  3. Agitation with rotary brushes for stubborn buildup
  4. Application of EPA-approved sanitizing agents when needed
  5. Final verification of static pressure to confirm unobstructed airflow

Collaboration With Builders and Renovators

New construction and remodeling projects benefit from cooperative HVAC planning.

Contributions During Construction Phases

• Load calculations matched to architectural drawings
• Routing of ductwork to maximize ceiling height and aesthetic appeal
• Coordination with electricians and plumbers to minimize conflicts
• Commissioning tests before occupancy to confirm performance

Collaborative engagement ensures that HVAC infrastructure remains an integrated part of the building’s design rather than an afterthought.

Ongoing Support for Energy Rebates and Incentives

Local and federal programs occasionally provide incentives for upgrading HVAC systems. HEP assists clients in navigating paperwork and compliance requirements, ensuring eligibility for rebates related to high-efficiency equipment or envelope improvements. This administrative support allows property owners to capture potential savings while transitioning to modern comfort solutions.

Commitment to Community Comfort

HEP’s mission extends beyond individual service calls. Through educational outreach, responsible environmental practices, and a relentless drive for technical excellence, the company strengthens the overall comfort and sustainability of Hixson’s residences and commercial properties.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
HEP
Book Online
(423) 819-7773