Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | Greenback

HEP’s Heating and Air Conditioning understands that cooling your home shouldn’t be a hassle. In Greenback, our expert team is dedicated to creating a comfortable oasis in your living space, ensuring your air conditioning system works seamlessly even during the hottest days. We blend advanced technology with skilled craftsmanship to deliver efficient, reliable cooling solutions tailored to meet your unique needs.

Embrace the convenience of a professionally maintained air conditioning system that prioritizes your comfort and peace of mind. Our commitment to exceptional service means prompt support, thorough maintenance, and energy-efficient solutions designed to save you money while keeping your home perfectly cool year-round. Enjoy a refreshing atmosphere with HEP’s Heating and Air Conditioning—the trusted name in home comfort in Greenback.

What our customers say

Ronny was great! He walked me through everything and explained the issues and possible fixes. Ultimately I required a new package unit and HEP worked a good deal for me and was even able to install the next day.
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Tom W.
Jacob Newman came out preformed a annual turn up on my hvac system was prompt and very professional
Jacob E. profile photo
Jacob E.
I had meet with ronnie he gave me such a good deal on my unit the other companys was so high
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Bidcar D.
Jacob Newman did a fantastic job with getting my new HVAC system picked out. Made the whole process easy and relaxed when talking about the steps he would be taking.
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Shaggyboy740
Jacob Newman, great customer service, was able to make recommendations for equipment and was kind enough to work out all the details in one evening.
Brent K. profile photo
Brent K.
Jacob Newman came out to quote a new unit he was very professional and friendly I definitely appreciate his knowledge and kindness.
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Michelle S.
Ronnie came out today and looked at my unit my unit was pretty banged up he gave me a very good quote and they are gonna install it tomorrow
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Natiya C.
My air works know thanks hep and Ronnie for the great job
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Juan T.
Ronnie came in looked over my unit and gave me a quote to replace my unit and it beat all the other quotes ive got thanks i highyrecommend hep!!!
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A. R.
Jacob Newman provided knowledge and counsel regarding my air unit. Greatly appreciate his services
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Reliable Heating and Air Conditioning Services in Greenback

Greenback’s rolling hills and temperate climate create a picturesque backdrop for daily life, yet local weather can shift quickly from muggy midsummer afternoons to crisp, chilly winter nights. Comfortable living in this part of Tennessee depends on HVAC systems that can pivot seamlessly between cooling and heating duties. HEP’s heating and air conditioning division stands out in Greenback for delivering end-to-end climate control solutions that keep homes and light commercial spaces consistently comfortable, energy-efficient, and safe.

Whether a homeowner is dealing with an aging air conditioner that struggles to maintain set temperatures or planning a system upgrade to tackle rising utility costs, HEP supplies the technical know-how, modern equipment options, and attentive service Greenback residents expect. From precise load calculations and custom ductwork design to swift repairs and proactive maintenance, every facet of the company’s HVAC approach is guided by performance, durability, and client peace of mind.

Comprehensive Air Conditioning Solutions from HEP

AC Installation Tailored to Greenback Homes

An air conditioning installation succeeds only when the unit’s capacity, duct configuration, and control technology align perfectly with the structure’s layout and occupant preferences. HEP’s licensed technicians handle the entire process, beginning with an in-depth evaluation that factors in square footage, insulation values, window orientation, local building codes, and Greenback’s distinct climate profile. By applying Manual J load calculations and thoroughly inspecting existing ductwork, the team ensures the new system will deliver optimal airflow and temperature control without excessive energy consumption.

During installation, HEP emphasizes best-practice methods:

  • Secure mounting of the indoor air handler to reduce vibrational noise
  • Careful refrigerant line sizing to prevent pressure drops
  • Nitrogen purging and triple evacuation to protect compressor longevity
  • Sealed, insulated duct connections to eliminate conditioned-air leakage
  • Electronic thermostat calibration for precise on/off cycles

These steps, coupled with a post-installation performance test, confirm that the newly installed AC meets manufacturer specifications and Greenback’s comfort demands from day one.

Precision AC Repair that Restores Comfort Fast

A malfunctioning air conditioner can turn a humid Tennessee afternoon into an uncomfortable ordeal. HEP’s diagnostics pinpoint the root cause of cooling woes quickly, reducing downtime and avoiding repeat issues. Technicians arrive in fully stocked vehicles equipped with:

  • Digital multimeters and clamp meters for accurate electrical readings
  • Refrigerant leak detectors capable of sensing minute losses
  • Wireless temperature probes to evaluate supply and return air differentials
  • High-pressure nitrogen and brazing tools for line set repairs
  • Factory-authorized replacement components to preserve system integrity

From capacitor failures and blower motor malfunctions to frozen evaporator coils and thermostat communication errors, every repair is carried out according to current ASTM and EPA guidelines. Before leaving the job site, the technician verifies refrigerant charge, checks static duct pressure, and tests overall system balance, guaranteeing restored comfort plus ongoing reliability.

Preventive Maintenance Plans That Protect Your Investment

Routine tune-ups safeguard an air conditioner’s efficiency, extend its operational life, and detect minor concerns before they escalate into costly breakdowns. HEP’s maintenance visits are structured around a comprehensive checklist that covers:

  • Coil cleaning for improved heat transfer
  • Drain line treatment to prevent algae clogs and water damage
  • Electrical connection tightening to avert arcing and voltage drops
  • Motor lubrication and amp-draw measurement to prevent premature wear
  • Filter inspection and replacement for unrestricted airflow

Greenback residents enrolled in HEP’s maintenance program also gain priority scheduling for emergency calls and benefit from detailed service reports that track system performance metrics over time. This data-driven approach enables informed decisions about future repairs or equipment upgrades.

Heating Expertise for Year-Round Comfort

Furnace Installation and Replacement

When winter breezes roll through the Tennessee Valley, a reliable furnace is indispensable. HEP installs both gas and electric models, chosen for efficiency ratings, advanced safety features, and compatibility with existing ductwork. Precise sizing calculations prevent common issues such as short cycling, uneven heating, or excessive fuel consumption. Critical installation tasks include:

  • Proper flue vent sizing for gas furnaces to ensure safe combustion exhaust
  • Sealed-combustion configurations that isolate indoor air from combustion air, maximizing efficiency and safety
  • High-efficiency media filters integrated into the return plenum for superior air quality
  • Variable-speed blower setup to match heat delivery with real-time demand

By adhering to these principles, HEP furnaces deliver steady warmth, controlled humidity, and reduced energy expenses throughout Greenback’s cooler months.

Heat Pump Services Optimized for Efficiency

For homeowners seeking both heating and cooling functionality in a single package, heat pumps offer impressive efficiency—especially in regions with moderate winters like Greenback. HEP installs, repairs, and maintains air-source and ductless mini-split heat pumps, leveraging inverter-driven compressors that modulate output to current load, resulting in:

  • Lower energy bills compared to conventional electric resistance heating
  • More stable indoor temperatures with fewer temperature swings
  • Quieter operation and longer equipment lifespan

Technicians verify refrigerant charge in Heating Mode, balance airflow across multiple indoor heads in mini-split setups, and program intelligent defrost cycles that limit icing without sacrificing efficiency.

Seasonal Tune-Ups Keep Heating Equipment Running Smoothly

Before the first cold front arrives, HEP’s heating tune-ups prepare furnaces and heat pumps to tackle peak demand. Key checklist items encompass:

  • Combustion analysis to confirm correct air-to-fuel ratios
  • Heat exchanger inspection for cracks or corrosion that could leak carbon monoxide
  • Ignition system cleaning and adjustment for reliable start-ups
  • Defrost control verification on heat pumps
  • Thermostat calibration for precise temperature management

Proactive maintenance minimizes unexpected breakdowns, supports clean indoor air, and ensures energy usage stays within predicted ranges.

Indoor Air Quality Enhancements

Whole-Home Air Purifiers and Filtration

Modern homes are frequently sealed tight for energy conservation, trapping pollutants such as dust, dander, and volatile organic compounds (VOCs) indoors. HEP integrates high-MERV filters, electronic air cleaners, and UV-C germicidal lamps into existing HVAC systems to remove particulate matter and neutralize biological contaminants. This results in:

  • Healthier indoor environments for families managing allergies or asthma
  • Reduced buildup of debris on coils and in ducts, supporting system efficiency
  • Fresher-smelling interiors free of lingering odors

Dehumidification for Humid Summers

High humidity can make interior spaces feel warmer than the thermostat reading suggests and contribute to mold growth. HEP installs whole-house dehumidifiers that:

  • Interface directly with the HVAC return side for balanced moisture control
  • Operate independently of the AC to remove humidity during mild temperature periods
  • Discharge condensate to existing drain lines, eliminating maintenance hassles

By targeting relative humidity levels between 40% and 50%, these systems create a cooler, more comfortable living environment while lessening strain on the air conditioner.

Duct Sealing and Cleaning

Leaky or contaminated ductwork undermines HVAC performance, wasting conditioned air and circulating dust. HEP evaluates duct systems using pressure pan tests and smoke puffs to reveal leaks, then seals joints with mastic or aerosolized sealant technology. A thorough cleaning using rotary brush equipment and HEPA-filtered vacuums follows, delivering:

  • Higher system efficiency due to restored static pressure
  • Improved indoor air quality from dust and microbial removal
  • Balanced airflow that eliminates hot and cold spots

The HEP Difference

Licensed HVAC Professionals Committed to Excellence

Every HEP technician is state-licensed, NATE-certified, and regularly trained on evolving industry standards. Continuing education courses ensure the team remains proficient in refrigerant management, airflow diagnostics, electrical safety, and smart home integration. This commitment translates to precise workmanship, code-compliance, and dependable system performance.

Cutting-Edge Diagnostic Tools

HEP equips its crews with the latest HVAC technologies:

  • Thermal imaging cameras to spot duct leaks hidden in walls or ceilings
  • Wi-Fi-enabled gauges for real-time refrigerant analysis
  • Cloud-based reporting platforms that archive service data for trend tracking
  • Combustion analyzers that output detailed efficiency reports

Using these tools, technicians formulate targeted solutions, minimize guesswork, and record accurate metrics that homeowners can reference for future improvements.

Safety and Compliance as Top Priorities

HVAC projects intersect with electrical, plumbing, and structural elements. HEP follows stringent safety protocols, including lock-out/tag-out procedures, PPE adherence, and EPA guidelines for refrigerant handling. Each job meets or exceeds local codes, and technicians secure necessary permits, ensuring installations and repairs protect property and occupant well-being.

Energy Efficiency and Sustainable Practices

High-Efficiency Equipment Recommendations

Rising energy costs motivate many Greenback homeowners to pursue high-SEER air conditioners and AFUE-rated furnaces. HEP provides side-by-side performance data and life-cycle cost projections so clients can compare:

  • Two-stage versus variable-speed compressors
  • Modulating gas valves in furnaces
  • ECM motors that trim electrical consumption

By selecting equipment that meets ENERGY STAR certification and matches home usage patterns, households reap lower monthly bills and reduce their carbon footprint.

Smart Thermostat Integration

Pairing modern HVAC systems with intelligent controls yields immediate savings and superior comfort. HEP handles installation, configuration, and user training for smart thermostats that offer:

  • Learning algorithms that adapt schedules to occupancy behavior
  • Geofencing features that adjust temperatures as residents approach or leave home
  • Voice-activated commands via popular virtual assistants
  • Detailed energy reports accessible through intuitive mobile apps

These capabilities empower residents to fine-tune settings, detect energy waste, and automate climate control across seasons.

Ductwork Design that Maximizes Airflow

Even the most efficient HVAC unit can falter if ducts constrict airflow. HEP designs and retrofits duct systems using:

  • Properly sized trunk and branch lines based on ACCA Manual D
  • Smooth radius elbows that reduce static pressure
  • R-8 insulation to minimize thermal gains and losses in unconditioned spaces
  • Balancing dampers for fine-tuning room-to-room airflow

A well-engineered duct network enhances equipment efficiency and ensures each room achieves target temperatures.

Common Signs Your AC Needs Professional Attention

Homeowners should look for these warning indicators:

  • Warm air blowing from supply vents during cooling mode
  • Unusual grinding, squealing, or rattling sounds
  • Sudden spikes in utility bills without lifestyle changes
  • Frequent on/off cycling or system struggling to reach setpoint
  • Moisture or water pooling near the indoor air handler
  • Musty odors that persist after filter replacement

Addressing these issues promptly with HEP prevents minor glitches from evolving into major repairs.

Why Preventative HVAC Care Matters in Greenback

Seasonal temperature extremes place significant demands on heating and cooling equipment. Dirt accumulation, electrical wear, and mechanical fatigue can lower efficiency by as much as 20% within a single year if left unchecked. Scheduled maintenance:

  • Keeps energy consumption in check by restoring factory-level performance
  • Preserves manufacturer warranties that often require documented service records
  • Extends equipment lifespan by reducing component stress
  • Enhances indoor air quality through routine filter and coil cleaning
  • Identifies safety hazards such as frayed wiring or cracked heat exchangers before they threaten occupants

HEP’s maintenance agreements simplify the process, ensuring each system receives timely attention without the homeowner needing to remember calendar dates.

Seasonal HVAC Checklist for Greenback Homeowners

Spring and Early Summer

  • Replace or upgrade air filters
  • Clear debris from outdoor condenser coils
  • Inspect insulation on refrigerant lines
  • Test thermostat batteries and settings
  • Schedule professional AC tune-up

Fall and Early Winter

  • Switch thermostat to HEAT and test for proper ignition
  • Inspect venting systems for obstructions
  • Drain and clean humidifier pads (if installed)
  • Vacuum registers and returns to remove dust buildup
  • Arrange professional furnace or heat pump tune-up

These proactive steps complement HEP’s professional services, fortifying system readiness for upcoming seasons.

The Service Process with HEP

Consultation and Load Calculation

Every project starts with an on-site walk-through. A comfort consultant measures rooms, evaluates insulation levels, checks window integrity, and reviews occupant comfort concerns. Using this data, a precise Manual J calculation determines the ideal capacity for heating and cooling equipment.

Transparent Assessment and Work Scope

Following diagnostics, clients receive a clear explanation of findings, recommended solutions, and anticipated timelines. Detailed proposals outline equipment specifications, scope of labor, and potential energy savings, empowering homeowners to make informed decisions.

Post-Service System Optimization

After installation or repair, technicians:

  • Verify refrigerant charge against manufacturer superheat/subcool charts
  • Record refrigerant line pressures and temperatures for baseline reference
  • Balance airflow using anemometer readings at each register
  • Demonstrate system controls and maintenance tips to the homeowner

A final inspection ensures all work meets internal quality standards and local codes.

Emergency HVAC Support When Greenback Weather Strikes

Unexpected heat waves and cold snaps demand immediate HVAC assistance. HEP’s rapid response team is equipped to handle:

  • Compressor failures that halt cooling altogether
  • Furnace ignition issues during freezing nights
  • Refrigerant leaks that compromise system operation
  • Thermostat malfunctions affecting temperature regulation

Technicians arrive prepared to stabilize the situation and initiate repairs, restoring comfort as quickly as possible regardless of time or day.

Enhancing Comfort in Renovations and New Construction

HEP collaborates with builders, architects, and remodeling professionals to integrate HVAC solutions seamlessly into evolving spaces. Services encompass:

  • Rough-in ductwork for additions that blend with existing systems
  • Zoned HVAC setups for multi-story homes and in-law suites
  • Dedicated mini-split units for bonus rooms or home offices
  • Structural considerations for equipment placement that simplifies future maintenance

By coordinating early in the design phase, HEP eliminates costly retrofits and ensures every square foot enjoys balanced, efficient climate control.

Commitment to Community and Craftsmanship

Local ownership and a deep connection to Greenback drive HEP’s dedication to workmanship, integrity, and environmental stewardship. The team views every service call as an opportunity to build lasting relationships and elevate community comfort standards. From meticulously maintaining tool cleanliness to recycling refrigerant responsibly, each detail reflects pride in craft and respect for the homeowners who invite HEP into their living spaces.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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