Air Conditioning

Air Conditioning | Heating and Air Conditioning | Fayetteville

HEP's Heating and Air Conditioning is proud to provide top-tier air conditioning services in Fayetteville. Our expert technicians combine years of industry experience with the latest technologies to keep your home comfortably cool during the hottest days. We understand that a well-functioning air conditioning system plays a crucial role in your overall comfort and peace of mind, and our dedicated team is here to ensure your system performs at its best year-round.

Experience personalized service and prompt response times tailored to your unique needs. Whether you require routine maintenance, emergency repairs, or a complete system upgrade, HEP is committed to delivering reliable, efficient, and customer-focused solutions. Trust us to help you create a more comfortable home environment while enhancing the energy efficiency of your air conditioning system in Fayetteville.

FAQs

What air conditioning services do you offer in Fayetteville?

We provide a comprehensive range of air conditioning services including installation, repair, and routine maintenance. Whether you need a new unit installed, an existing system serviced, or troubleshooting during extreme weather, our certified technicians are equipped to handle all types of air conditioning systems.

How often should my air conditioning unit be serviced?

It is recommended to have your air conditioning unit serviced at least once a year, preferably during the spring before the high-demand summer season begins. Regular maintenance helps ensure optimal performance, improves efficiency, extends the lifespan of your unit, and can prevent unexpected breakdowns.

What signs indicate that my air conditioner needs repair?

Common signs that your air conditioner may need repair include unusual noises, reduced airflow, inadequate cooling, frequent on/off cycling, and unexpected increases in your energy bills. If you notice any of these issues, or if your system is over 10-15 years old, it may be time to have it examined by a professional.

Do you offer energy-efficient air conditioning options?

Yes, we offer a range of energy-efficient air conditioning units that are designed to reduce energy consumption while still providing optimal cooling performance. Many of our newer models meet or exceed industry standards and offer features like programmable thermostats and variable-speed fans to help you save on utility bills.

How can I improve the efficiency of my air conditioning system?

Improving your air conditioning system's efficiency can be achieved through regular maintenance, such as cleaning or replacing air filters, sealing any duct leaks, and scheduling annual inspections. Additionally, investing in energy-efficient models and using a programmable thermostat to better manage settings can significantly reduce energy consumption.

What should I do if my air conditioner stops working during a heat wave?

If your air conditioner stops working during a heat wave, first check the thermostat settings and circuit breakers to ensure everything is in order. If the problem persists, contact our emergency repair service immediately. Our technicians are prepared to handle urgent situations and will work promptly to restore your comfort while ensuring your safety during extreme weather conditions.

What our customers say

I am writing you to let you know how well your company was represented today. Your dispatch sent two techs to our home to investigate our HVAC problem. I was impressed with their knowledge and relaxed manor. They quickly determined the issues and presented me with the options. They did not try to rush me or rush through the service call. This time of year, I know you are in high demand. I had just paid our annual maintenance contract with our current service company. We have been using them for a number of years. Our downstairs HVAC system started acting up Saturday evening. Back in February the tech added 2 pounds of Freon to the downstairs unit and said I needed a $450.00 leak check, and he would have the office call and schedule it. They did not. That was the 2nd time they failed to follow up within the last 2 years. Then on the current service call, the tech told me my compressor was most likely bad, “it had open windings”, and it needed to be replaced. He might be able to get it to work briefly, but that would be wasting money. The ball park price for installing another compressor would be around $1800. He would have the office contact me with the actual price. Two days later, and we had not heard from them. Meantime, we had no HVAC downstairs. I decided to call another service provider. An internet search brought your listing up. That and your current TV ad campaign made me decide to give your company a try. Your techs were able to identify the problem as a defective start capacitor and a weak run capacitor. Your techs made a great first impression for your company. I feel they went above and beyond what they had to do. After the compressor started running the pressures were all in the normal ranges which indicates that if I have a leak it is most likely very small. I have decided to go with your company as our HVAC service provider. It will be up to the future techs that your dispatch sends to keep my business. If they are as nice and helpful as those today were, then I’m sure we will do fine together.

Steve C.

I had purchased a Service Contract through HEP and I called for a A/C Service. When the technician arrived, he explained his process and what to expect of the service. Once the service was completed, I was informed on the status of my A/C Unit with no intentional try to upsell. No Pressure, just friendly service.

Troy O.

The service we received from the technicians who installed our new heating and air unit was exceptional. Tommy F. And John S. Went above and beyond to make sure that our every need was meet. The very experienced and professional techs made sure that we were extremely statisfied.

April P.

Our HVAC technician, Will, was courteous, thorough and fair, not to mention effective. Thanks HEP.

Lewis B.

I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. The technician was very professional and efficient. He made sure to contact us with his arrival time.

D B.

We got a new Trane HVAC system and love it! Art and Chico were very professional! Thank you HEP you are the best.😊

Debra A.

This review was written by Bennie Hawkins ...........I have a maintenance agreement with HEP for my heating, air conditioning, and plumbing. It was time for my semi-annual check in September to make sure the heating was working properly. The maintenance man was prompt, courteous, and provided excellent service. He explained everything he was doing, was informative, and was very helpful. I wouldn't hesitate to call HEP for service when needed and would highly recommend them.

Dawn H.

I use HEP for my HVAC units and have been very satisfied with their service. One of their service technicians, Doug, recently serviced one of the units. He immediately diagnosed the problem, ordered a new part, and installed the new motor the next day, just like he said we would do. Highly recommend HEP.

Lou K.

Rueben and Shawn have done a fantastic job and provided a WONDERFUL SERVICE to care for our home and all of our devices and services.. I was more than impressed by the service provided by HEP to replace a HVAC unit. Josh and the entire crew did a superb job with the installation and explaining how to use the new unit. HEP will definitely now be our go to service provider.

Ava R.

The tech showed up in the timeframe they promised. Curteous, friendly service. He dug around in his truck to find as many coupons as he could for me. The salesperson showed up shortly after as I needed a new HVAC unit. The install team called the next morning in the timeframe promised to let me know they'd be there shortly. Everything was checked to make sure it was working properly before they left. All trash and mess and old equipment was hauled away. HEP isn't the cheapest in town but I've dealt with the cheapest and prefer to get service I can trust for a little more. All options were explained to me with their recommendations so I felt free to decline their suggestion if I chose.