Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | Cleveland

Keep your cool with HEP's top-notch air conditioning services in Cleveland! Whether it's a scorching summer day or you simply prefer a cooler indoor climate, our expert technicians are here to ensure your home stays refreshingly comfortable. We specialize in installation, maintenance, and repair of high-efficiency air conditioning systems tailored to meet your needs. At HEP, we prioritize customer satisfaction and work diligently to provide reliable, energy-efficient solutions. Trust us to help you beat the Cleveland heat—call HEP today and breathe easy!

What our customers say

My HVAC went out this summer and Jeremy and James came out to replace it for me. They did such a great job. Usually my dad helps with a lot of these type of problems but he had covid and he was so worried the job wouldn’t get done right. They gave me a fair price and even though it was a very difficult install due to the layout of my attic and whatnot they got the job done without damaging anything. My indoor and outdoor unit areas looked 10x better when they left. Jeremy tested everything extensively and told me all about everything he was doing. He said he has never gotten a call back and I wouldn’t be his first one which made my dad feel very comforted. The unit has been in for several months working perfectly.
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Maysie W.
DONALD ODELL AND CHRISTIAN JORDAN DID AN EXCELLENT INSTALL JOB. EXTREMELY HAPPY. ON TIME AND VERY PROFESSIONAL.THANK YOU! HIGHEST RATING TO YOU AND THE COMPANY. PEOPLE WHO CARE.
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Mary K.
Fast and friendly. A/C crapped out on us on a 100 degree day. They were able to get out to us in about 12 hours and fixed the problem on the spot.
Kyle B. profile photo
Kyle B.
I had John Smith out to work on my AC system that had went down overnight. Extremely pleased with the work he put in. HEP should be proud to have him as an employee, he was prompt, professional and precise. Had everything in and fixed before I knew it. Would highly recommend him and HEP to anyone.
Nik profile photo
Nik
Jacob and Christian did a great job installing new HVAC units for us. They worked long hours and were very professional.
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Pamela W.
They have been more than gracious and helped more than I would have imagined!!! They are highly skilled and made sure to explain the entire process for fixing my unit!
Kelly T. profile photo
Kelly T.
Patrick was very professional and courteous. My air is up and running and staying cool
Lori B. profile photo
Lori B.
Patrick came out to check on our unit when it stopped working. Did a great job with repairs and got our AC up and running in no time. Thanks!
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Leigh A.
Patrick McGraw was promt and very courteous and professional and answered all my questions in regard to the HVAC problem I'm having.A great and professional guy.Someone should buy this guy lunch !Thank you Patrick for your time an and service !
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Steve M.
I have used these guys and it is always a great experience. My air conditioning went out and they came same day which was unbelievable. Richard and Patrick really went out of their way to help me. These guys even shut my windows for me. 5 stars are just not enough for these 2 guys. I can't say enough for them and this company!
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Jade R.

Comprehensive Heating and Air Conditioning Solutions in Cleveland

Cleveland’s lake-influenced climate delivers hot, humid summers and bone-chilling winters, pushing HVAC systems to their limits. HEP Company focuses exclusively on heating and air conditioning work in Cleveland, designing service programs that anticipate local weather extremes and the unique construction profiles of Northeast Ohio homes and businesses. By combining technical precision with a deep understanding of regional needs, HEP keeps indoor environments comfortable, healthy, and energy-efficient all year long.

The HEP Approach to HVAC Excellence

HEP’s approach blends proven engineering principles with continuous innovation. Every project—whether a simple seasonal tune-up or a complex system overhaul—follows a repeatable framework:

  • Assessment of existing equipment, duct configuration, and building envelope
  • Load calculations based on Manual J, Manual S, and Manual D guidelines
  • Selection of properly sized, high-efficiency heating and cooling equipment
  • Precision installation or repair performed to manufacturer specifications
  • Post-service verification, including airflow measurement and system calibration

This structured methodology minimizes callbacks, maximizes system lifespan, and gives property owners confidence that their investment will deliver long-term comfort.

Service Coverage Across Greater Cleveland

HEP’s mobile technician fleet services neighborhoods and suburbs throughout:

  • Downtown Cleveland, Ohio City, and Tremont
  • East Side communities such as Cleveland Heights, Shaker Heights, and University Heights
  • West Side areas including Lakewood, Westlake, and Rocky River
  • Southern suburbs from Parma to Strongsville
  • Lakeshore districts stretching from Euclid to Mentor

Local coverage means faster response times when HVAC systems falter during peak heat or cold, reducing downtime and discomfort.

Air Conditioning Services Tailored for Cleveland’s Climate

During mid-summer in Cuyahoga County, dew points soar and heat indexes spike well past 90°F. Air conditioning systems must remove both sensible heat and oppressive humidity. HEP offers a complete suite of cooling services designed around these climatic realities.

Professional AC Installation

Correct sizing and placement are crucial. Undersized equipment labors constantly and still fails to hold target temperature, while oversized units short-cycle, wasting energy and allowing moisture to linger. HEP technicians perform detailed load analyses that consider factors such as:

  • Wall and attic insulation levels
  • Window orientation and solar gain
  • Occupancy patterns
  • Air infiltration points

Armed with precise data, they recommend variable-speed compressors, multi-stage blowers, or inverter-driven mini-splits tailored to each space. Proper refrigerant charge, level line set routing, and calibrated airflow ensure the new equipment operates at peak efficiency from day one.

Preventive AC Maintenance

Seasonal maintenance is the surest path to reliable cooling. HEP’s maintenance checklist typically covers:

  • Coil cleaning to restore heat transfer capacity
  • Refrigerant pressure verification
  • Electrical connection tightening and amperage checks
  • Condensate line flushing to prevent clogs and leaks
  • Filter inspection and replacement

These measures not only reduce the likelihood of mid-summer breakdowns but also help maintain SEER ratings, keeping utility bills in check.

Reliable AC Repair

When breakdowns occur, speed and accuracy matter. HEP dispatches NATE-certified technicians equipped with advanced diagnostic tools, including digital manifold gauges, infrared cameras, and wireless airflow meters. Common repair scenarios include:

  • Capacitor or contactor failure causing compressor lockout
  • Low refrigerant charge due to microscopic line set leaks
  • Fan motor burnout from excessive static pressure
  • Frozen evaporator coils linked to restricted airflow

Repairs are made using manufacturer-approved replacement parts to preserve equipment warranty coverage.

Seasonal Tune-Ups

A pre-summer tune-up extends beyond routine cleaning. HEP fine-tunes blower speeds to match static pressure readings, calibrates smart thermostats, and verifies duct balancing. By optimizing system parameters ahead of the heatwave, homeowners enjoy improved comfort and potential energy savings that compound over the entire cooling season.

Heating Expertise to Keep Cleveland Homes Cozy

Sub-freezing temperatures and lake-effect snowstorms demand heating systems capable of consistent, dependable performance. HEP delivers furnace, boiler, and heat pump services that combat Northeast Ohio’s harsh winters.

Furnace Installation and Replacement

HEP’s furnace replacements center on:

  • Properly calculating heat load to avoid oversizing
  • Selecting condensing gas furnaces with AFUE ratings up to 98%
  • Integrating ECM blower motors for quieter operation and reduced electricity use
  • Ensuring sealed combustion for enhanced indoor safety

Installations include precise gas line sizing, flue venting compliant with Ohio Mechanical Code, and advanced thermostat programming for temperature consistency.

Boiler Services

Many Cleveland homes rely on hydronic heat. HEP’s boiler specialists handle:

  • High-efficiency modulating condensing boilers
  • Steam system service, from low-water cutoff testing to radiator vent replacement
  • Piping reconfiguration to balance heating loops and eliminate cold spots

Technicians flush mucked-up systems, apply chemical treatment, and recommend outdoor reset controls to fine-tune water temperature, conserving natural gas.

Heat Pump Solutions

With advancements in low-ambient inverter technology, air-source heat pumps now function effectively even when temperatures plunge below 0°F. HEP installs and services:

  • Dual-fuel heat pump/furnace hybrids
  • Cold-climate ducted heat pumps
  • Ductless mini-split heat pumps for room-by-room zoning

These solutions provide energy-efficient heating and supplemental cooling, reducing dependency on fossil fuels.

Energy Efficiency and Indoor Air Quality

Comfort is only part of the equation. Modern HVAC design must also reduce operating costs and safeguard occupant health. HEP introduces energy-saving upgrades and air quality improvements throughout Cleveland residences.

High-Efficiency Equipment Recommendations

HEP stays current with Energy Star guidelines and utility rebate programs. Recommended technologies include:

  • Variable-capacity compressors that scale output precisely to demand
  • Two-stage gas valves that run at lower, steadier fire rates in mild weather
  • Modulating boilers paired with outdoor reset controls
  • Geothermal systems in properties with suitable land or groundwater resources

By matching equipment to building dynamics, homeowners gain significant long-term utility savings.

Duct Sealing and Insulation

Leaky or poorly insulated ducts can lose up to 30% of conditioned air. To mitigate this waste, HEP offers:

  • Aerosol-based duct sealing that targets gaps from the inside out
  • Rigid fiberglass or foil-faced insulation to encase attic and crawlspace duct runs
  • Static pressure testing to confirm airflow improvements post-sealing

These upgrades often translate to noticeably more even room temperatures and reduced furnace or AC runtime.

Indoor Air Quality Enhancements

Cleveland’s weather drives residents indoors for long stretches, amplifying exposure to pollutants. HEP installs:

  • MERV 13–16 media filters capturing microscopic allergens
  • Whole-house humidifiers that stabilize moisture in winter, preventing dry sinuses and static shocks
  • UV-C germicidal lamps inside air handlers to neutralize mold spores
  • Energy recovery ventilators (ERVs) that exchange stale inside air with fresh outdoor air while retaining heat or coolth

A holistic IAQ package helps occupants breathe easier and supports underlying HVAC performance by maintaining optimal humidity levels.

HEP’s Certified Technicians and Workmanship Standards

Quality installations and repairs hinge on the people performing them. HEP sets rigorous standards for every technician hired.

Ongoing Training and Certification

Technicians pursue and maintain:

  • NATE (North American Technician Excellence) certification in multiple specialties
  • EPA Section 608 Universal certification for safe refrigerant handling
  • Factory training from leading equipment manufacturers to stay current with evolving technologies

Additionally, HEP conducts in-house seminars covering code updates, diagnostic best practices, and customer service etiquette, ensuring consistent excellence across the team.

Safety Protocols and Compliance

Each worksite follows OSHA guidelines and the Ohio Administrative Code. Step-by-step safety protocols include:

  • Lockout/tagout procedures when servicing live electrical components
  • Combustion analysis to verify adequate drafts and safe exhaust
  • Personal protective equipment (PPE) use, including eye protection, gloves, and respirators where necessary
  • Proper refrigerant recovery and recycling
  • Post-installation carbon monoxide testing

Compliance protects both workers and building occupants, and it preserves the integrity of installed systems.

Emergency HVAC Services

Heating or cooling failures rarely occur at convenient times. HEP maintains standby teams ready to intervene whenever comfort is compromised.

24/7 Rapid Response Team

Even after midnight or during holiday weekends, dispatchers connect clients to live support. GPS-enabled software directs the closest available technician straight to the property, minimizing travel delay.

Fully Stocked Service Vehicles

Each truck functions as a mobile parts warehouse. Stocked items include:

  • Run capacitors, contactors, and blower motors
  • Universal ignition modules and flame sensors
  • Assorted copper fittings and refrigerant line repair kits
  • Smart thermostat replacements
  • High-grade HVAC fuses and electrical terminals

With critical components on hand, most emergency calls conclude in a single visit, restoring comfort swiftly.

Commercial HVAC Services

HEP extends its residential expertise to light commercial buildings, retail spaces, and multifamily properties throughout Cleveland.

Light Commercial Applications

Services span rooftop unit (RTU) installation, VRF (variable refrigerant flow) systems, and make-up air solutions for restaurants and workshops. HEP designs maintenance schedules that align with business hours to reduce disruption.

Building Automation Integration

Modern commercial properties demand analytics and automation. HEP specialists:

  • Retrofit legacy HVAC equipment with BACnet-compatible controllers
  • Program schedules and setpoints that adapt to occupancy changes
  • Offer cloud-based dashboards for facility managers to monitor energy consumption

Smart integration yields tighter temperature control, lower utility costs, and easier compliance reporting for sustainability initiatives.

Sustainable Practices and Eco-Friendly Options

Environmental stewardship translates to long-term cost savings and community well-being. HEP actively promotes and applies green HVAC strategies.

Refrigerant Management

With phasedown of high-GWP refrigerants such as R-410A on the horizon, HEP helps clients transition to alternatives like R-32 or R-454B. Procedures include:

  • Leak detection using electronic sniffers and bubble solution
  • Proper reclamation of legacy refrigerant to EPA standards
  • Charging new equipment with low-GWP blends at factory-specified pressures

This forward-thinking approach reduces environmental impact and positions clients for future regulatory compliance.

Smart Thermostat Integration

HEP installs programmable and learning thermostats that:

  • Auto-adjust based on occupancy sensors or geo-fencing
  • Provide usage reports highlighting energy-saving opportunities
  • Integrate with voice assistants and home automation hubs

Smart controls boost comfort while trimming heating and cooling bills year-round.

Why Choose HEP for HVAC in Cleveland

With countless variables influencing indoor comfort, partnering with a company grounded in local conditions and proven expertise is vital. HEP stands out through a combination of technical mastery and customer-centric values.

Local Knowledge and Community Commitment

HEP’s leadership and technicians reside in Northeast Ohio. They understand lake-effect weather patterns, aging housing stock, and city permit processes. This familiarity translates into HVAC designs that anticipate winter cold snaps, damp spring thaws, and summer humidity surges, delivering reliable performance no matter the season.

Transparent Processes and Detailed Reporting

Clarity eliminates surprises. HEP provides:

  • Written project scopes outlining tasks and timelines
  • Photos and videos of system deficiencies or completed work stored in a secure customer portal
  • Load calculation documentation and efficiency projections
  • Post-service follow-ups to confirm satisfaction

Transparent communication fosters trust and enables property owners to make informed decisions about future upgrades or maintenance actions.

Conclusion

HEP Company’s exclusive focus on heating and air conditioning in Cleveland gives local residents and businesses a dependable ally in the battle against extreme weather. Through meticulous installation, proactive maintenance, rapid repairs, and energy-conscious upgrades, HEP delivers consistent comfort, healthier indoor air, and measurable cost savings. Their certified technicians, robust safety culture, and community dedication make HEP a leading choice for HVAC excellence in Northeast Ohio.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
Mountain City
Greenback
Winchester
HEP
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