Air Conditioning

HEPAir Conditioning

Air Conditioning | Heating and Air Conditioning | Decatur

At HEP's Heating and Air Conditioning, we understand that when it comes to your air conditioning needs in Decatur, comfort and reliability are paramount. Our dedicated team offers expert installation, routine maintenance, and fast repairs to keep your system running efficiently, ensuring you stay cool during the hottest days of summer. We combine state-of-the-art technology with personalized service to deliver solutions that are both energy-efficient and cost-effective.

With a commitment to excellence and years of local experience, our professionals take pride in delivering top-notch service with minimal disruption to your daily routine. Whether you're looking to upgrade your existing system or need immediate assistance with a repair, HEP's is here to provide exceptional quality and customer care tailored specifically to the Decatur community.

What our customers say

My AC unit went and my home warenty didn't want to pay for it. So I called HEP their team came out and set me up with a new one. This was on Friday 7/ 21/17. On Saturday the 22nd Dart Cremeans and Will Cremeans came out and put my new unit it. These 2 are top notch. On one of the hottest days of the year, these guys busted there butts to help me out. This company will be the only one I call when I need any type of service.
Richard S. profile photo
Richard S.
Josh Mccarty came out and was very friendly and knowledgeable. He was able to answer any questions I had and figured the problem out and knew what needed to be done. Rick was very helpful in purchasing my new unit and was also extremely knowledgeable and able to explain the purchasing side. The two men who put in the unit were very fast and efficient and did a great job putting in the unit.
Brandon G. profile photo
Brandon G.
The technitions that installed our new heating & AC unit, Eddie & Gene, were friendly and professional. They were as quiet as they possibly could be (I work from home) and cleaned up after they were through. Thank you!
Alice F. profile photo
Alice F.
EddieHawkins and Gene Cross Installed my ac today. The were very professional And all around great guys. The install looks great and feels great too.
Thomas C. profile photo
Thomas C.
Joe Brown and Dart Cremeans did a wonderful job installing the unit. they were very respectful and professional. they took a little longer than expected but they ran into unexpected issues that were resovled as quickly as possible. we appreciate the constant updates and their awesome teamwork.
Kenaniah R. profile photo
Kenaniah R.
Great job putting in heat/air unit thank you!! Eddie Hawkins and Gene Cross did a fantastic job, personal thanks for their hard work and consideration for being careful with our house interior.
Nicolas I. profile photo
Nicolas I.
Eddie Hawkins and gene cross installed my new unit and were great!!
Stephen L. profile photo
Stephen L.
Called Hep on Monday received quote. Came back on Tuesday had to upgrade unit because didn't have unit that was priced. received upgraded unit for same price as quoted on original unit. Thank you so much Rick Lounders for going above and beyond the call of duty for me.
Larry J. profile photo
Larry J.
Eddie and Gene installed our unit today and it and they are wonderful pleasnt
Julie F. profile photo
Julie F.
This was my first experience working with HEP and I was extremely pleased with every aspect of the experience. I work with a lot of different contractors while remodeling homes and this was the fastest response I have ever received to a request for a bid by Rick. Eddie Hawkins and Gene Cross did my installation and I can't say enough great things about them. They worked long hours in extremely hot weather, going beyond the call to make sure I was happy with the work. They were friendly,, respectful and committed to doing a great job for us. Your company is very lucky to have such great workers representing them. I will definitely use HEP in the future and will ask for Eddie and Gene again.
Jennifer M. profile photo
Jennifer M.

Comprehensive Heating and Air Conditioning Services in Decatur

Decatur’s distinctive climate places unique demands on heating and cooling systems. Hot, humid summers require reliable air conditioning, while cool, occasionally frosty winters call for dependable heating. HEP understands the local climate patterns, building structures, and energy requirements, enabling the company to deliver finely tuned HVAC solutions that keep indoor environments comfortable year-round.

A Local Approach to HVAC Comfort

HEP’s technicians live and work in the same communities they serve, giving them firsthand insight into Decatur’s seasonal swings. That local knowledge translates into:

  • Tailored load calculations that factor in local humidity and temperature fluctuations
  • Equipment recommendations suited to South-eastern climate conditions
  • Rapid response times across Decatur neighborhoods

Whether a residence sits in the historic downtown district or a newer development at the city’s edge, HEP designs system configurations that align with household size, insulation levels, and occupant comfort expectations.

Air Conditioning Expertise That Beats Decatur’s Summer Heat

Summer highs in Decatur can push HVAC equipment to its limits. HEP’s air conditioning services minimize mid-season breakdowns and optimize performance, ensuring homeowners remain cool even during extended heatwaves.

Precision AC Installations

An improperly sized air conditioner often leads to short cycling, energy waste, and uneven cooling. HEP’s installation teams use advanced Manual J calculations to match equipment capacity with a home’s thermal envelope. The process includes:

  • Assessing square footage, window orientation, and shading
  • Evaluating attic insulation and duct integrity
  • Considering household occupancy patterns

By aligning equipment capacity with actual demand, HEP helps customers avoid the discomfort and energy spikes associated with over- or under-sized systems.

Preventive Maintenance Plans

Routine maintenance is the cornerstone of long-lasting air conditioning performance. HEP’s technicians carry out seasonal tune-ups that involve:

  • Cleaning or replacing air filters for unrestricted airflow
  • Inspecting refrigerant charge to maintain peak efficiency
  • Tightening electrical connections to prevent shorts
  • Clearing condensate drains to eliminate overflow risks
  • Measuring airflow at supply and return vents for balanced distribution

A comprehensive tune-up before temperatures climb enables AC units to operate at manufacturer-rated efficiencies, translating into lower utility bills and fewer emergency repairs.

Targeted AC Repairs

Even well-maintained units occasionally falter. When performance dips, HEP troubleshooting follows a systematic process:

  1. Diagnose symptoms such as weak airflow, abnormal sounds, or uneven temperatures
  2. Perform component-level testing—capacitors, contactors, fan motors, and compressors
  3. Present a transparent assessment of needed parts and labor
  4. Execute repairs with OEM components for lasting reliability

The result is a swift restoration of optimal cooling performance, usually within a single service visit.

Heating Solutions for Decatur’s Cooler Months

Though winter in Decatur is milder than in colder regions, residents still rely on an efficient heating system when temperatures dip. HEP offers furnace, heat pump, and dual-fuel services designed for energy savings and consistent warmth.

Furnace Installations and Upgrades

Older furnaces can struggle with fuel efficiency and indoor air quality. HEP’s team evaluates whether replacement is more cost-effective than continued repair. A new high-efficiency furnace offers:

  • AFUE ratings up to 97%, reducing gas consumption
  • Variable-speed blower motors that enhance comfort and lower noise
  • Advanced diagnostics for easier maintenance

Installation crews adhere to local code requirements, ensuring combustion safety, proper venting, and leak-free gas connections.

Heat Pump Optimization

For many Decatur households, a heat pump serves as a year-round HVAC workhorse, providing cooling in summer and heating in winter. HEP maximizes heat pump utility through:

  • Defrost cycle calibration to prevent cold-weather icing
  • Refrigerant charge verification for balanced heating output
  • Reversing valve inspections ensuring seamless mode shifts

Homeowners enjoy stable temperatures and lower operating costs, typically experiencing energy savings versus traditional electric resistance heating.

Emergency Heating Repairs

Unexpected heating failures demand rapid solutions, particularly for households with vulnerable occupants. HEP technicians keep commonly required replacement parts stocked, allowing them to resolve most service calls without return visits. Typical repairs include:

  • Igniter replacements that restore burner function
  • Blower motor resets or swaps
  • Thermostat recalibration or upgrade to smart controls

Indoor Air Quality Solutions Integrated With HVAC

Energy-efficient homes often trap airborne contaminants, causing respiratory irritation and foul odors. HEP addresses indoor environmental quality (IEQ) by integrating purification technologies directly with HVAC systems.

Whole-Home Filtration

High-MERV pleated filters capture pollen, pet dander, and dust. For families with allergy sufferers, HEP can install media cabinets that accept 4-inch or 5-inch cartridges, boosting capture efficiency without restricting airflow.

UV Light Disinfection

Ultraviolet germicidal irradiation targets microbial growth on evaporator coils and inside air handlers. The benefits include:

  • Reduced mold spores recirculating through supply vents
  • Cleaner coil surfaces that maintain thermal transfer efficiency
  • Lower maintenance costs thanks to fewer biological contaminant buildups

Balanced Humidity Control

Decatur’s humidity can remain high even indoors. HEP deploys whole-home dehumidifiers that connect to existing ductwork, automatically extracting moisture and preventing musty odors. In winter, optional humidifiers add back moisture to prevent dry skin, static shocks, and cracked hardwood floors.

Energy Efficiency and Environmental Stewardship

Rising utility costs prompt many homeowners to seek sustainable HVAC practices. HEP embraces energy-saving measures that lower carbon footprints without sacrificing comfort.

SEER2-Optimized Air Conditioners

The Seasonal Energy Efficiency Ratio 2 (SEER2) standard offers an updated measure of cooling output per watt. HEP guides Decatur customers toward units exceeding 15.2 SEER2, frequently achieving up to 20 SEER2 for significant savings.

Smart Thermostat Integration

Programmable and learning thermostats adapt runtimes to occupancy patterns. HEP handles:

  • Wiring compatibility assessments
  • Wi-Fi setup and application configuration
  • Scheduling strategies tailored to Decatur’s daily temperature swings

Users benefit from remote monitoring, geofencing, and energy reports that highlight usage trends.

Duct Sealing and Insulation

Leaky ducts waste conditioned air, forcing HVAC systems to work harder. HEP’s ductwork technicians:

  • Perform pressure tests to locate hidden leaks
  • Seal joints with mastic or metal tape rather than unreliable fabric tapes
  • Add R-level insulation around attic or crawlspace ducts

Tighter duct systems deliver more conditioned air to living spaces, trimming energy bills.

Signs Your HVAC System Needs Professional Attention

Delaying service often leads to larger, costlier issues. Watch for these warning signs:

  • Frequent cycling on and off without reaching setpoint
  • Unusual odors like mustiness or burning dust
  • Warm air blowing during cooling season or cool air during heating season
  • Noticeable spikes in monthly utility statements
  • Excessive noise—grinding, screeching, or rattling

When any of these symptoms arise, timely diagnostics from HEP can pinpoint root causes before major failures occur.

The HEP Service Process From Start to Finish

Delivering consistent quality requires a structured workflow. HEP’s process encompasses:

  1. Initial Consultation – Technicians gather system history, occupant concerns, and comfort goals.
  2. Detailed Inspection – Using gauges, multimeters, and airflow instruments, they assess system health.
  3. Findings Review – Clear explanations ensure homeowners understand current conditions and options.
  4. Service Execution – Skilled teams carry out repairs, replacements, or maintenance per agreed scope.
  5. Performance Verification – Post-service testing confirms improved efficiency, airflow, and temperature stability.
  6. Maintenance Guidance – Technicians share best practices for filter changes and thermostat programming.

This end-to-end approach delivers predictable outcomes and peace of mind.

HEP’s Commitment to Technical Excellence

Staying at the forefront of HVAC technology is essential. HEP invests in:

  • Continual technician training on evolving refrigerants and equipment designs
  • Certification programs covering EPA 608, NATE, and regional code compliance
  • Diagnostic tools like digital manifolds, thermal imaging, and airflow hoods

These resources empower teams to detect subtle performance issues that might escape less experienced providers.

Safety Protocols That Protect Homes and Occupants

Working with gas lines, high-voltage circuits, and pressurized refrigerant demands strict safety standards. HEP’s crews adhere to:

  • Lockout-tagout procedures during component replacement
  • Leak detection using electronic sniffers to prevent refrigerant discharge
  • Combustion analysis ensuring safe CO levels in living areas

Homeowners gain confidence knowing every service task is executed with safety top of mind.

Adapting HVAC Solutions to Diverse Home Architectures

Decatur’s residential landscape ranges from early-20th-century craftsman homes to modern smart houses. HEP tailors HVAC strategies accordingly.

Historic Homes

Older structures often feature:

  • Limited wall cavity space for duct runs
  • Single-pane windows causing heat gain and loss
  • Plaster surfaces sensitive to invasive remodels

HEP may recommend high-velocity, small-duct systems or ductless mini-splits that preserve architectural integrity while delivering efficient comfort.

Contemporary Builds

Modern construction emphasizes airtight envelopes and open floor plans. HEP designs zoning systems with motorized dampers that:

  • Allow independent temperature control across living zones
  • Prevent temperature stratification in vaulted ceilings
  • Support smart home integration platforms

Multi-Family Properties

Condos and townhomes present shared wall considerations and limited external equipment areas. HEP engineers compact, low-noise systems that respect HOA guidelines and neighbor comfort.

Seasonal HVAC Strategies for Decatur Residents

Taking a proactive stance each season enhances system longevity and comfort.

Spring Preparation

  • Schedule AC tune-up before temperatures soar
  • Clear outdoor condenser coil debris—leaves, grass clippings, pollen
  • Check thermostat programs transitioning from heating to cooling

Summer Operation

  • Inspect air filters monthly; replace as needed to maintain airflow
  • Ensure condensate drain lines remain unobstructed to prevent water damage
  • Utilize ceiling fans to circulate cool air without lowering thermostat settings

Fall Readiness

  • Book heating system inspection to address worn components early
  • Test carbon monoxide detectors and replace batteries if necessary
  • Seal gaps around doors and windows to retain indoor warmth

Winter Efficiency

  • Keep vents unobstructed by furniture or rugs for balanced circulation
  • Monitor humidity levels to reduce static and protect wood finishes
  • Run heat pump defrost cycles unobstructed by ice or snow accumulations

Environmentally Conscious Refrigerant Practices

Transitioning to eco-friendly refrigerants, such as R-454B, aligns with global environmental protocols. HEP follows best practices that include:

  • Sealed container handling to minimize atmospheric release
  • Recovery and reclamation of legacy refrigerants like R-22
  • System retrofits that accommodate new refrigerant properties without compromising performance

These steps reduce greenhouse gas emissions and prepare homeowners for future regulatory standards.

Enhancing Comfort With Advanced Controls

Digital innovations make comfort management intuitive and data-driven.

Zoning Panels

By dividing ductwork into independent zones, HEP enables occupants to:

  • Schedule temperature setbacks in unused rooms
  • Reduce energy consumption by avoiding blanket conditioning
  • Address hot or cold spots stemming from architectural quirks

Remote Monitoring Services

With optional cloud connectivity, HEP can remotely track system performance, receiving alerts for:

  • Filter change reminders
  • Efficiency drops indicating potential refrigerant leaks
  • Unusual runtime patterns that suggest thermostat malfunctions

Proactive notifications translate into faster resolutions and lower repair costs.

Common Misconceptions About HVAC Efficiency

Misinformation can lead to poor decision-making. HEP helps Decatur residents separate myth from fact.

  • Myth: Closing supply vents saves energy.
    Reality: Blocking vents increases static pressure and forces the blower motor to work harder, potentially damaging the system.

  • Myth: Bigger HVAC units cool faster and better.
    Reality: Oversized equipment cycles on and off, failing to dehumidify properly and increasing wear.

  • Myth: A high-efficiency system automatically lowers bills.
    Reality: Without proper installation, duct sealing, and thermostat setup, efficiency gains can be eroded.

Understanding these principles empowers homeowners to partner effectively with HVAC professionals.

The Role of Proper Insulation and Ventilation

HVAC performance is tied closely to building envelope quality.

Attic Insulation

Proper R-value insulation slows heat transfer, reducing AC load in summer and heating demand in winter. HEP technicians evaluate existing insulation levels and recommend upgrades where cost-effective.

Ventilation Balance

Fresh air exchange prevents moisture buildup and indoor pollutant accumulation. HEP can integrate energy recovery ventilators (ERVs) that:

  • Introduce tempered outdoor air without burdening HVAC equipment
  • Transfer humidity between incoming and outgoing air streams
  • Support healthy indoor environments while preserving energy efficiency

Benefits of Regular Filter Changes

A simple filter swap can have outsized impacts:

  • Enhanced airflow reduces blower strain
  • Cleaner coils improve heat exchange efficiency
  • Less dust on indoor surfaces reduces housekeeping efforts

HEP advises homeowners on filter media options, from economical fiberglass to high-capture pleated varieties, balancing air quality goals with system airflow requirements.

The Future of HVAC in Decatur: Trends HEP Embraces

Shifting consumer expectations and technological advancements are shaping the next generation of HVAC services.

Variable Refrigerant Flow (VRF) Systems

These systems modulate refrigerant flow to match load precisely, delivering superior part-load efficiency and zoned comfort. HEP’s ongoing technician training ensures readiness to install and maintain VRF solutions as their popularity grows.

Electrification and Heat Pump Adoption

With grid decarbonization initiatives underway, electric heat pumps will play an even larger role in residential heating. HEP remains at the forefront, helping homeowners transition away from fossil fuel dependence without sacrificing comfort.

Predictive Analytics

Machine learning algorithms use historical performance data to forecast component failures before they happen. HEP’s investment in smart diagnostic tools will bring predictive maintenance to Decatur households, minimizing downtime and extending equipment lifespans.

Summary: HEP Keeps Decatur Comfortable Year-Round

From scorching summer afternoons to brisk winter mornings, HEP delivers finely tuned HVAC solutions that uphold comfort, efficiency, and indoor air quality across Decatur. Through meticulous installations, proactive maintenance, and cutting-edge technology integration, the company equips homeowners to navigate the region’s climate with confidence. Whether tackling an urgent repair or orchestrating a complete system overhaul, HEP’s commitment to technical excellence and customer-focused service stands at the core of every project.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
Mountain City
Greenback
Winchester
HEP
Book Online
(423) 819-7773