Emergency Plumbing

Emergency Plumbing | Plumbing | Louisville

At HEP's Plumbing, we understand that plumbing emergencies in Louisville can strike at the worst possible times. Burst pipes, overflowing toilets, and blocked drains can disrupt your day and cause significant damage to your property. Our expert team is ready 24/7 to tackle any plumbing crisis with speed and efficiency. With cutting-edge tools and years of experience, we provide prompt and reliable service to ensure your peace of mind. Trust HEP's Plumbing to restore your home's comfort and safety, no matter the hour. Reach out to us whenever you face an urgent plumbing issue—our commitment to excellence is always flowing.

FAQs

What qualifies as a plumbing emergency in Louisville?

A plumbing emergency in Louisville typically includes severe issues such as burst pipes, major leaks, sewer backups, severe clogs, or gas line problems. These situations require immediate attention to prevent extensive property damage, health risks, or service disruptions.

How quickly can you respond to a plumbing emergency?

Our team is available 24/7 and aims to respond to plumbing emergencies within an hour, depending on traffic and weather conditions in Louisville. We understand the urgency of such situations and prioritize quick, efficient service.

What should I do while waiting for the emergency plumber to arrive?

While waiting for the emergency plumber, you should first shut off the main water supply to prevent further water damage. If there's a leak or spill, try to contain it using towels or buckets. For gas leaks, evacuate the area immediately and avoid using electrical devices.

Will you provide an estimate before starting the repair work?

Yes, we provide a detailed estimate before commencing any repair work. Our plumbers will assess the situation, explain the necessary repairs, and provide a clear, upfront cost estimate so you can make an informed decision.

Are your emergency plumbing services covered by insurance?

Coverage for emergency plumbing services depends on your specific insurance policy. Many homeowners' insurance policies cover sudden and accidental water damage, but it's important to check with your insurance provider to understand your coverage details.

What steps can I take to prevent plumbing emergencies?

Regular maintenance is key to preventing plumbing emergencies. Schedule periodic inspections, avoid flushing improper materials down toilets and drains, and insulate pipes during the winter months. These proactive measures can help identify potential issues before they become emergencies.

What our customers say

Ernest came to fix our plumbing issue he was professional, efficient, and knowledgeable as well as transparent on the task at hand!

Paul F.

Josh was awesome and got the job done and was in and out in no time. First time I’ve ever had a septic tank cleaned. HEP will be my #1 for plumbing and septic. Thank you guys!

E S.

Ernest Kerekes from HEP was my technician for a leak I was having and got it fixed immediately! He was super friendly, worked quickly, asked if I’d like a quote on drywall repair as well and made sure to do a quality check when the work was complete. Will definitely be using HEP again and recommending them to everyone!

Chelsea L.

Amanda did a complete check inside and out, found the problem and was able to repaire the plumbing leak today, very happy with her work.

Nancy B.

Josh Sims I want to give a great shout out to our plumber today he was fantastic he went way above the Call of Duty and made sure everything was just fine with us he was here way longer but we do appreciate him and we will definitely definitely every time we need a plumber we want Josh thank you

John R.

Great experience ! We had Jeremiah come and fix a bathroom problem we had & did an amazing job!

Kia

We recently needed help locating our septic tank, and Brett Nicely did a fantastic job. He arrived on time, was very professional, and quickly located the tank with the right equipment. He took the time to explain everything clearly and gave us a fair and detailed quote for the work needed. There was no pressure just honest, straightforward service. It was a relief to deal with someone so knowledgeable and respectful. If you’re dealing with septic or sewer issues, I highly recommend Hep for their expertise and great customer service.

Cecillia S.

We have 3 generations using Hep. I can always depend on them, no matter the time. All of my experiences have been with the plumbing department. The first to arrive was Terry. He accessed the situation brought out Zac and Damian for ideas and the best solution for me. They were very professional and even cleaned up the mess. Ernest has always helped my Mom. It is nice not worring about someone taking advantage of her. Yes, I will continue to use Hep. They are there when I need them.

Cindy L.

Jeremiah was beyond amazing. He walked us through the cost and time it would take to complete the repair. Plumbing issues are stressful it was nice to have someone that knew what he was doing.

Jessica R.

I had a great experience with HEP. The dispatcher/call taker was patient and pleasant. The technician, Amanda, was prompt, professional, knowledgeable, courteous, and finished the plumbing job as requested. She also assisted me with suggestions and a plan to tackle other plumbing needs that I have coming up. I’m pleased with the work and will be using HEP in the future. I recommend HEP and Amanda.