Emergency Plumbing

Emergency Plumbing | Plumbing | Louisville

At HEP's Plumbing, we understand that plumbing emergencies in Louisville can strike at the worst possible times. Burst pipes, overflowing toilets, and blocked drains can disrupt your day and cause significant damage to your property. Our expert team is ready 24/7 to tackle any plumbing crisis with speed and efficiency. With cutting-edge tools and years of experience, we provide prompt and reliable service to ensure your peace of mind. Trust HEP's Plumbing to restore your home's comfort and safety, no matter the hour. Reach out to us whenever you face an urgent plumbing issue—our commitment to excellence is always flowing.

FAQs

What qualifies as a plumbing emergency in Louisville?

A plumbing emergency in Louisville typically includes severe issues such as burst pipes, major leaks, sewer backups, severe clogs, or gas line problems. These situations require immediate attention to prevent extensive property damage, health risks, or service disruptions.

How quickly can you respond to a plumbing emergency?

Our team is available 24/7 and aims to respond to plumbing emergencies within an hour, depending on traffic and weather conditions in Louisville. We understand the urgency of such situations and prioritize quick, efficient service.

What should I do while waiting for the emergency plumber to arrive?

While waiting for the emergency plumber, you should first shut off the main water supply to prevent further water damage. If there's a leak or spill, try to contain it using towels or buckets. For gas leaks, evacuate the area immediately and avoid using electrical devices.

Will you provide an estimate before starting the repair work?

Yes, we provide a detailed estimate before commencing any repair work. Our plumbers will assess the situation, explain the necessary repairs, and provide a clear, upfront cost estimate so you can make an informed decision.

Are your emergency plumbing services covered by insurance?

Coverage for emergency plumbing services depends on your specific insurance policy. Many homeowners' insurance policies cover sudden and accidental water damage, but it's important to check with your insurance provider to understand your coverage details.

What steps can I take to prevent plumbing emergencies?

Regular maintenance is key to preventing plumbing emergencies. Schedule periodic inspections, avoid flushing improper materials down toilets and drains, and insulate pipes during the winter months. These proactive measures can help identify potential issues before they become emergencies.

What our customers say

Joshua Sims was a great guy in explaining every thing he was doing. Would recommend him if you need a plumber I will definitely use him a again if needed

Chris G.

Connor was able to assess our plumbing issues and cite multiple different fixes at different price points. He was friendly and helpful.

Jeremy E.

We are blessed to have had HEP doing the work on our home. Employees Ernest & Brayden are trustworthy, experienced, and kind. And Caleb will be the same after training under them. We were quoted less than half the price of elsewhere for total repipe job - including 5 or 6 other necessary improvements for our home to function properly. Wow! Misty was patient, understanding, and kind despite my projecting stress due to a huge move and conflicting scheduling. HEP still drove two hours to help us. They unfortunately had two unnamed employees who did not do work up to HEPs standards which cost them a lot of time and money... yet at no additional cost to us they went above and beyond to correct those mistakes, completely recheck all the work and make it right .. this company takes pride in doing good honest work and those who we interacted with well deserve a good position in this company. Thank you to the manager for not being greedy as others would have. HEP is wonderful all around and has blessed us more than they can understand .

Michelle

Amanda did amazing! We worked on the pipes for 2 days with no luck and she had it fixed in less than an hour! I’ll definitely be calling her back if I have any other problems in the future!!

Madison B.

Amanda was the best plumber I’ve ever met. Immediately gained my trust from her knowledge and genuine advice on what was best for the cost.

Bradley M.

The 5 star review is for the people who did the work! They were friendly and sociable ! I appreciated them coming out and messing with the weather to get our plumbing redone...the gentleman's name was Rak .

Carl H.

Plumbing Tech Preston was very helpful in diagnosing the issues in my shower area and providing options to remediate. Very professional and easy to work with.

Steve W.

Had Preston at my home on 2/18 related to plumbing condition and needed/suggested repairs and updates....He took time to do a thorough inspection and provide complete details (and pictures) as to his findings and a complete explanation of my options...Thanks

Jake H.

Vlad was very thorough and professional, definitely a great employee. He patiently answered all of our questions and made it easy to understand our plumbing issues. He took the time to help us with a plan and got us scheduled promptly for the repairs. I would highly recommend this company and will be requesting Vlad should any other need arise.

Jurjen M.

I had a great experience with HEP. The dispatcher/call taker was patient and pleasant. The technician, Amanda, was prompt, professional, knowledgeable, courteous, and finished the plumbing job as requested. She also assisted me with suggestions and a plan to tackle other plumbing needs that I have coming up. I’m pleased with the work and will be using HEP in the future. I recommend HEP and Amanda.

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Emergency Plumbing