Emergency Plumbing

Emergency Plumbing | Plumbing | Cumberland Gap

When a plumbing emergency strikes in Cumberland Gap, HEP's Plumbing is here to help you restore comfort and safety in your home. Our dedicated team of professionals is equipped with the expertise and tools to handle unexpected issues quickly and efficiently, so you can trust us to be there when you need us the most. We pride ourselves on prompt response times and quality workmanship that ensures lasting solutions to your urgent plumbing needs.

We understand that plumbing emergencies can be stressful and disruptive. That's why HEP's Plumbing is committed to providing reliable, friendly service with a focus on clear communication and customer care. Whether it's a burst pipe, a clogged drain, or any other plumbing mishap, you can count on our experienced technicians to offer swift, effective repairs—allowing you to get back to your everyday routine with peace of mind.

FAQs

How quickly can you respond to an emergency plumbing issue in Cumberland Gap?

We understand that plumbing emergencies require swift action, and our team is dedicated to providing a rapid response. In most cases, our technicians can arrive within one to two hours after your call, depending on the location and current traffic conditions.

What types of emergency plumbing services do you offer in Cumberland Gap?

Our emergency plumbing services cover a wide range of issues including burst pipes, severe leaks, sewer backups, clogged drains, and water heater malfunctions. Whether it's a residential or commercial emergency, our skilled technicians are equipped to diagnose and resolve the problem as quickly as possible.

Is there an extra charge for emergency plumbing services?

Yes, emergency services typically incur an additional fee since they require immediate attention and priority scheduling. However, we always provide a clear explanation of any charges before beginning work so you know exactly what to expect, with no hidden fees.

Are your emergency plumbing technicians licensed and insured?

Absolutely. Our team is fully licensed, insured, and highly experienced in handling emergency plumbing issues. We ensure that every technician is trained in the latest techniques and safety protocols to provide reliable and professional service during any emergency.

What steps should I take before the emergency plumber arrives?

If you experience a plumbing emergency, start by shutting off the main water supply to minimize damage. If it is safe, try to clear the area and remove any valuables from the affected zone. Avoid using the plumbing system until a professional can assess the situation. Additionally, note any details about the problem to help our team diagnose the issue more effectively.

How do I schedule a plumbing emergency service in Cumberland Gap?

Scheduling is easy. Simply call our 24/7 emergency hotline and provide details about the issue. Our customer service representatives will obtain all necessary information and dispatch the nearest available technician to your location as soon as possible.

What our customers say

Shawn or Sean (not sure of how he spells his name). Was awesome with my need of septic help. He literally got his hands dirty with this call. Went above and beyond his job description for us! Thanks so much!

Notcha B.

Chase came out from hep today and did a good job and was quick at finding the problem ad getting it fixed thank u hep and chase

John S.

Ruben was very polite and professional in his demeanor. He determined what was needed and performed the needed work efficiently and effectively. If he is an example of HEP Plumbing, I would not hesitate to use him again. Great job Ruben!

Patrick F.

Ruben was quick, able to get here on the weekend and get us back up and running with our plumbing issue!

Chris J.

Kyler was super sweet, professional and got here for our emergency super fast. I really appreciate what a great job he did!!! We would have been floating down the road by the morning without him!!

Bebe B.

Really dependable service, especially when you need it done right away... maybe a bit higher priced, but I don't hesitate when I need them on my schedule... I have had 2 different guys do plumbing work from HEP and we really liked them both!

Deborah I.

I had a leak under my kitchen sink. Kyler was my plumber who arrived on time at just a little after 8:00 AM. I really appreciate punctuality on the part of service companies, and HEP was GREAT for that. Unfortunately, the leak "magically" cured itself, but Kyler did research anyway to determine the availability of replacement parts in the event that this leak comes back. (every fitting was dry as a bone this morning, but I have no doubt that the issue will return!) I used the $25 off coupon that I had received with one of the yellow pages books. HEP did not gouge or overcharge for a service call and I really appreciate that!! When the issue returns, I plan to buy a new kitchen faucet and just have HEP come out and install it. It was a pleasure doing business with a company that showed up on time and Kyler was clean cut, professional and very personable. Just a good experience all the way around.

Deb L.

Within 10 minutes of his arrival, Kyler was able to identify, locate and resolve our plumbing issue.

Tim B.

I called at 8:30ish to get plumbing assistance. William (Willy) showed earlier than expected and completed the job in under an hour. Excellent value for the service!

Rachel L.

Marcus was out today, found out that my sump pump was burnt up. He made the whole process very easy and I would highly recommend him and this company. Very good job Marcus and HEP!