Emergency Plumbing

Emergency Plumbing | Plumbing | Kingsport

When plumbing disasters strike, every second counts. At HEP's Plumbing, we understand the urgency and stress that comes with unexpected plumbing issues. Serving the Kingsport area, our team of licensed and experienced professionals is available 24/7 to swiftly address your emergencies, from burst pipes to sewer backups and everything in between. We take pride in delivering top-notch service with a focus on quality, reliability, and customer satisfaction. Trust HEP's Plumbing to restore peace and comfort to your home, any time of day or night. Your emergency is our priority.

FAQs

What constitutes a plumbing emergency?

A plumbing emergency can include situations like burst pipes, severe leaks, sewer backups, overflowing toilets, or major water heater issues. These situations require immediate attention to prevent extensive damage to your property.

How quickly can you respond to an emergency plumbing call in Kingsport?

We strive to respond to emergency plumbing calls within 30 minutes to an hour, depending on the location and traffic conditions in Kingsport. Our team is available 24/7 to ensure that we can address your urgent plumbing needs promptly.

What should I do while waiting for the plumber to arrive?

While waiting for the plumber, it is beneficial to shut off the water supply to prevent further damage. For minor leaks, you can use buckets or towels to contain water. Avoid using any electrical appliances near the affected area.

How can I prevent plumbing emergencies in the future?

Regular maintenance is key to preventing plumbing emergencies. This includes routine inspections, timely repairs, keeping drains clear of clogs, and avoiding disposing of grease and non-flushable items down the sink or toilet. Additionally, insulating pipes can help prevent freezing in cold weather.

Are your emergency plumbing services covered by insurance?

In many cases, plumbing emergencies are covered by homeowners' insurance policies, especially if the damage is sudden and accidental. We recommend contacting your insurance provider to understand the specifics of your coverage. Our team can also assist in providing necessary documentation and support for claims.

What are the costs associated with emergency plumbing services?

The cost of emergency plumbing services can vary based on the severity of the issue and the time of service. We offer transparent pricing and will provide an estimate before commencing any work. While emergency services may have higher rates due to the immediate response required, we aim to offer fair and competitive pricing.

What our customers say

HEP did an incredible job. Came out quickly on a Sunday and had the issue fixed fast. Joshua Simms was the plumber and he was amazing. 5+ stars for Joshua too. Extremely knowledgeable and a true professional.

Jad F.

Josh came out for same day service on our plumbing emergency! He was super nice and definitely knows his plumbing. We are very happy with him and his company.

Helen T.

Great customer service. Nice plumber. Found problem fast.

Ryan A.

Josh simms came to my house and was presented with a unique plumbing problem.Josh was able to take care of the issue and was very professional and knowledgeable. I would would highly recommend Josh and hep for any future task that I need accomplished. Joe Brown was also very helpful and helping to get the help I needed.

Carl J.

Ernest Kerekes from HEP was my technician for a leak I was having and got it fixed immediately! He was super friendly, worked quickly, asked if I’d like a quote on drywall repair as well and made sure to do a quality check when the work was complete. Will definitely be using HEP again and recommending them to everyone!

Chelsea L.

Conner was super friendly and efficient. Went over all options and even helped with payment option. Emergency call he arrived in under an hour.

Julana W.

Rob C. Excellent service! Grade A! Adolfo Avila & Jordan provided emergency service for us and did and excellent job!!!

Lisa S.

Our plumber was very quick, came out close to the time we requested (so we could drive home from work), and was very pleasant to engage with. I would definitely request her again!

Lindsey D.

Issac was very professional and made me feel heard of the plumbing issues we were experiencing.

Diandra M.

My name is Donna Carpenter and I just had an emergency in my home and I called HEP plumbing and they got out there that day. Once the technician arrived Josh Herndon was very helpful and quick with his diagnosis. He came out the next day and got my problem took care of quickly. I will definitely use HEP again and I recommend Josh.