Roofing Done Right

HEPRoofing Done Right

Roofing Done Right | Roofing | Gatlinburg

Nestled in the heart of Gatlinburg, HEP's Roofing guarantees craftsmanship that's not just seen, but felt. We're committed to delivering unparalleled quality, exceptional service, and roofing solutions tailored to withstand the test of time and the elements. Whether you need a complete roof installation, timely repairs, or expert maintenance, we combine decades of experience with cutting-edge techniques to ensure your home remains a sanctuary. Trust us to elevate your roofing expectations and bring peace of mind to the forefront. Experience the reliability and excellence of HEP’s Roofing – where every job is roofing done right.

FAQs

What types of roofing materials do you offer for installations in Gatlinburg?

We offer a wide range of roofing materials to cater to your specific needs and preferences. These include asphalt shingles, metal roofing, wood shakes, slate, and tile roofing. Each material has its own set of benefits in terms of durability, aesthetics, and cost. Our team can help you select the best option for your home based on your budget, climate conditions, and architectural style.

How often should a roof be inspected to ensure it remains in good condition?

We recommend having your roof inspected at least once a year, preferably in the spring or fall. Regular inspections help identify potential problems early, such as damaged shingles, leaks, and structural issues, preventing costly repairs down the line. Additionally, after severe weather events like heavy storms or high winds, it’s wise to schedule an inspection to assess any damage that may have occurred.

Can you provide an estimate for roofing services and how is the cost determined?

Yes, we provide free estimates for all our roofing services. The cost is determined based on several factors including the size and pitch of your roof, the materials you choose, the complexity of the project, and the labor required. Our estimator will visit your property, conduct a thorough assessment, and provide a detailed written estimate outlining all costs involved.

Do you offer any warranties or guarantees on your roofing work?

Absolutely. We stand behind the quality of our workmanship and the materials we use. We offer a labor warranty on all installations, and the roofing materials come with manufacturer warranties which can vary from 20 years to a lifetime depending on the type of product. We will provide you with all warranty details before starting the project to ensure you are fully informed.

What steps do you take to ensure the roofing project site is safe and clean?

Safety and cleanliness are top priorities for us. Our team follows stringent safety protocols including the use of protective gear and ensuring the stability of ladders and scaffolding. We also make it a point to keep the job site organized and free of debris. At the end of each day, we conduct a thorough clean-up to remove nails, shingles, and other materials, ensuring your property remains safe and tidy throughout the project.

How do I know if my roof needs to be repaired or completely replaced?

Determining whether your roof needs repair or replacement depends on various factors such as the age of the roof, the extent of the damage, and the overall condition of the roofing materials. Common signs that indicate a roof may need repair include missing, curling, or cracked shingles, leaks, and sagging. However, if your roof is nearing the end of its expected lifespan (typically 20-25 years for asphalt shingles), it might be more cost-effective to replace it. Our experts will conduct a comprehensive assessment and provide you with an honest recommendation based on their findings.

What our customers say

Christian Jordan came out and looked at my roof. Provided great customer service. We definitely recommend him and his company
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Brett G.
Christian Jordan with the roofing department had great customer service
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James S.
José is the man of the month. Kind friendly thorough. We were on the struggle bus to get repairs done properly by other companies before calling Hep. José was here next day & had all 3 major issues repaired in hours . Mind you it is mid july & miserable out . He had the best attitude. We will be requesting him again for our next property restoration project! Thank you! HEP has earned our future business as well.
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Darrell J.
Ernest came out and did a plumbing inspection. Did a great job and provided information and pictures needed.
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Cindy S.
HEP did my new roof recently and did an excellent job. They were very professional and knowledgeable about what my home needed and were efficient in getting the job done. Their price was also very competitive with the 2 other estimates I got.They cleaned up afterwards so you could never tell they were there except for a beautiful new, nonleaking roof. Will definitely use them again in future work at my home. Thank you HEP for making this job so easy to get done!
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Susie H.
Had a roof done by HEP, what a great job they did. Joshua Gadagno stopped by and made sure everything was good and I really appreciate it. I will use hep for all my roofing needs.
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John H.
Had an issue with my roof and HEP sent Jeremy out to fix it. He was professional, courteous and he seemed like an all around solid dude. He got the job done right. Thanks, Jeremy!
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Matthew C.
The service was very fast. We had a technician out to check our furnace and he kindly informed us they no longer make the parts that we would need, which is understandable as the unit was manufactured in 1997. They were able to get a team out the very next day to install a new HVAC unit and furnace, these gentlemen worked extremely hard from daylight to dark finally finishing up around 9 PM. They had everything up and running and we’re so quiet and thorough. I barely knew they were there! We did have an issue with the unit cooling after start up. I called the following morning and had a technician out within a few hours that fixed the issue. Overall, the entire process was extremely easy, fast, and thorough. We have a roofing project to begin next week with this company as well and only expect great things going forward!
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Brandie E.
Stephen l was very professional a very kind and just nice person to be around he sold me a full roof replacement and I will be using their company more in the future
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Kerry C.
Christian Jordan was great. Replaced a shingle . So thrilled. Thank you for you did. You are the best.
Beth M. profile photo
Beth M.

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(423) 819-7773