Tankless Water Heater Install

HEPTankless Water Heater Install

Tankless Water Heater Install | Plumbing | Sevierville

Looking to enhance your home's efficiency and enjoy endless hot water? HEP's expert plumbers in Sevierville are here to revolutionize your comfort with a seamless tankless water heater installation! Say goodbye to bulky tanks and experience the convenience of on-demand hot water, energy savings, and extra space. Our skilled team ensures a smooth installation process tailored to your needs. Upgrade today and feel the difference with HEP’s reliable and professional services.

What our customers say

Todd was great .was on time got the water heater very quick good technician
Charles W. profile photo
Charles W.
ED WAS VERY PROFESSIONAL AND GAVE ME AN ESTIMATE FOR THE INSTALLATION OF A TANKLESS HOT WATER HEATER. HE DID A GREAT JOB
Pam D. profile photo
Pam D.
I called HEP to install a new tankless water heater at my house and was able to get a quote the same day. Zack and Collin came out later the same week and installed the water heater without a problem and quicker than the time estimate! I recommend giving them a call if you need anything.
Benjamin M. profile photo
Benjamin M.
Alex and Justin did a great job installing a tankless water heater. They worked from 9 am to 9 pm on Saturday to make sure we had hot water! Not an easy install but they stayed with it.
Gail B. profile photo
Gail B.
Aaron, was on time and did a great job servicing out tankless water heater.
Rich W. profile photo
Rich W.
Aaron was very friendly, efficient and knowledgeable. He helped maintain/flush my tankless water heater and gave me a thorough plumbing check.
Linh M. profile photo
Linh M.
This was my first time working with HEP and my experience was great. Shaun was very responsive and very informative about answering my questions about the water heater that was right for me and my family. Setting up the appointment for installation was seamless - the receptionist who helped me find a time was very friendly and helpful. The installation team of Zack and Collon were punctual, efficient and professional. I was happy to get a quality water heater along with a quality installation. I was impressed.
Matthew A. profile photo
Matthew A.
HEP did an excellent job replacing our old water heater with a tankless. The service was great and they were friendly, on time and very helpful. Overall we are very happy and they did it for half the price of the quotes from Hiller!
Zac L. profile photo
Zac L.
Thomas Erb came in very promptly called 30 minutes before he got here and was very knowledgeable on what Needed to be done and went over my different options that I could go with.very pleasant gentleman to talk to and wasn’t pushy at all and I requested Thomas to come and do the work on Monday so I’m looking forward to having our new water heater!!!! thanks Hep !!!and also I was one of the wimz winners for a $1000 voucher . 😁
Randall T. profile photo
Randall T.
Todd Farner and T J were great! They rescued us in a crisis with speedy repair and replacement of our hot water heater. Todd was professional, kind and thoughtful. I highly recommend them and their service. Thanks guys for being so awesome!
Nancy T. profile photo
Nancy T.

Tankless Water Heater Installation in Sevierville by HEP

Nestled between the foothills of the Great Smoky Mountains and the winding French Broad River, Sevierville experiences hot, humid summers and brisk, often freezing winters. Those temperature swings create ever-changing demands on household hot-water systems. Residents who want reliability without skyrocketing utility bills frequently turn to HEP for professional tankless water heater installation. The company’s licensed plumbers understand the region’s mineral-rich water supply, local building codes, and the unique layouts of cabins, vacation rentals, and primary residences scattered across Sevier County. By combining technical expertise with a commitment to craftsmanship, HEP delivers tankless solutions that offer infinite hot water, impressive energy savings, and newfound space in mechanical closets and basements throughout Sevierville.

Why HEP Excels at Tankless Water Heater Installs

Experienced, Certified Plumbers

HEP employs technicians who hold state licenses and manufacturer certifications for gas, propane, and electric tankless units. Their ongoing education ensures familiarity with the latest installation protocols, modulating burner technologies, and venting materials. The crew’s proficiency results in:

  • Precision sizing based on household demand
  • Code-compliant gas line sizing and shut-off valve placement
  • Neat, labeled piping that simplifies future maintenance

Deep Local Knowledge

Sevierville’s elevation, average groundwater temperature, and winter freeze line influence both equipment selection and installation techniques. HEP’s plumbers track:

  • Inlet water temperatures as low as 43°F during cold snaps
  • Hardness levels hovering between 8–12 grains per gallon
  • Municipal ordinances specifying clearance distances for vent terminations

Comprehensive Project Management

From permit application to final inspection, HEP manages every phase. Technicians coordinate with city inspectors, structural engineers when necessary, and fireplace contractors for direct-vent routing through exterior walls—all while keeping job sites tidy and minimally disruptive.

Advantages of Going Tankless for Sevierville Homes

Continuous Hot Water on Demand

Traditional storage tanks deplete after back-to-back showers, leaving family members waiting for reheating cycles. Tankless units heat water as it flows through high-output heat exchangers, allowing:

  • Multiple simultaneous showers without temperature dips
  • Dishwashers and washing machines to run during peak usage
  • Vacation rental guests to enjoy consistent comfort, boosting property ratings

Space-Saving Convenience

Without the bulky 50-gallon cylinder, homeowners reclaim square footage in closets, garages, or crawl spaces. Wall-mounted units often free up:

  • 10–16 sq. ft. of floor area
  • Clearance for shelving, seasonal storage, or HVAC upgrades

Improved Energy Efficiency

Storage tanks repeatedly heat the same volume of water, losing energy through standby heat loss. Tankless systems fire only when a hot-water fixture opens, delivering:

  • Up to 34 % lower energy consumption for households using 41 gallons or less per day
  • Noticeable reductions on utility statements during the long Sevierville heating season

Extended Service Life

With proper maintenance, tankless heat exchangers reliably operate 20 years or more, significantly outlasting many conventional tanks that corrode around the 10-year mark.

Eco-Friendly Operation

Less fuel burned equals fewer greenhouse-gas emissions. Additionally, no rusting metal tank ends up in a landfill every decade, contributing to a smaller environmental footprint for Sevierville residents.

Detailed Installation Process Followed by HEP

Step 1 – In-Home Assessment

A licensed plumber evaluates flow-rate demand, measuring each fixture’s gallons per minute (GPM) requirements. Simultaneously, the technician inspects the existing gas meter, electrical panel, venting path, and water quality.

Step 2 – Sizing and Model Selection

HEP enters fixture data and incoming water temperature into specialized software that calculates the optimum unit:

  • Natural-gas or propane
  • Condensing or non-condensing
  • Single or multi-unit cascade for luxury residences

Step 3 – Permit Procurement

The crew prepares documentation for the Sevierville Building and Codes Department, detailing gas-line upgrades, vent material, condensate drains, and earthquake strapping when wall-mounting on certain substrates.

Step 4 – Removal of Existing Tank

Plumbers shut off utilities, drain the old tank, and recycle metal components. They cap or adapt existing water lines with oxygen-barrier PEX, copper, or CPVC, depending on system compatibility.

Step 5 – Mounting and Connections

Technicians secure a backer board, install vibration-dampening brackets, and hang the tankless heater level. Next, they complete:

  • Gas line upsizing with black iron or CSST for proper BTU supply
  • Dedicated 120 V electrical outlet installation for electronics and freeze protection
  • Stainless-steel or polypropylene vent termination through roof or sidewall
  • Isolation valves for future descaling and maintenance

Step 6 – Testing and Commissioning

Using manometers and electronic combustion analyzers, HEP verifies gas pressure, carbon monoxide output, and temperature rise. The team programs user settings before running multiple fixtures to confirm stable flow.

Step 7 – Job-Site Cleanup and Homeowner Orientation

Plumbers wipe down the area, haul away debris, and provide a walkthrough covering:

  • Digital control interface usage
  • Error-code interpretation
  • Recommended maintenance schedule

Common Signs It’s Time to Replace a Traditional Water Heater

  • Rust flakes in hot water
  • Audible rumbling caused by sediment buildup
  • Water pooling around tank base
  • Inconsistent or lukewarm temperatures
  • Age exceeding manufacturer’s rated lifespan

HEP observes that replacing a failing tank proactively prevents water damage and allows homeowners to upgrade to tankless technology under controlled, non-emergency conditions.

Local Codes and Regulations in Sevierville Governing Tankless Installation

Sevierville’s amendments to the International Plumbing Code require:

  • Minimum 6 in. clearance from combustibles for gas units
  • Dual-wall venting when passing through fire-rated assemblies
  • Condensate neutralizers for high-efficiency condensing models
  • Accessible service valves within 12 in. of heater inlets

HEP coordinates inspections to verify compliance, ensuring homeowners avoid punitive re-inspection fees.

Matching the Right Tankless Model to Your Household

Flow-Rate Calculation

Peak GPM demand typically occurs when:

  • Two showers run concurrently (4–5 GPM)
  • Dishwasher engages mid-morning (1.5 GPM)
  • Laundry cycle fills with hot water (2 GPM)

For a three-bathroom home, HEP often specifies a 9- to 11-GPM gas unit, accounting for the 60–70°F temperature rise needed in winter.

Fuel Type Considerations

Gas models deliver higher flow rates and faster response times, while electric units fit spaces lacking gas lines or venting pathways. HEP provides load calculations to confirm panel capacity for electric installations.

Condensing vs. Non-Condensing

Condensing units capture additional heat from exhaust gases, achieving 90-plus % efficiency. They require condensate drains but reduce vent temperatures, allowing for PVC exhaust pipes that lower material costs.

Integration With Existing Plumbing and HVAC Systems

  • Recirculation lines: HEP installs dedicated return piping or under-sink comfort pumps for near-instant hot water at remote fixtures.
  • Water softeners: Hardness levels in Sevierville can precipitate scale; pairing a softener or scale-inhibiting filter maintains efficiency.
  • Space-heating loops: Some homeowners use combination boiler-tankless systems for radiant floor heating, which HEP designs to meet both domestic hot water and hydronic demands.

Energy Efficiency and Savings in Smoky Mountain Climate

Modulating Burners

Tankless units adjust flame size to match real-time demand. On warm summer days, incoming water may reach 70°F, so the heater throttles down—saving fuel compared with a fixed-output tank that cycles regardless of need.

Standby Loss Elimination

Because water is heated only when a tap opens, Sevierville homeowners avoid the constant reheating that storage tanks endure during 40°F winter nights.

Potential Utility Incentives

Local gas utilities periodically offer rebates for high-efficiency appliances. HEP’s staff prepares paperwork and verification documentation to streamline incentive collection.

Environmental Impact of Tankless Water Heaters

  • Reduced CO₂ emissions through lower fuel consumption
  • Fewer raw materials extracted and manufactured over the system’s lifespan
  • Elimination of rust-contaminated tank disposal every decade

Combined, these factors support sustainable living in the environmentally sensitive Smoky Mountain region.

Maintenance Services Offered by HEP to Keep Units Running

HEP schedules annual or semi-annual service visits that include:

  • Descaling with food-grade vinegar or manufacturer-approved solutions
  • Cleaning inlet screens and checking flow sensors
  • Verifying gas pressure and combustion values
  • Updating firmware on smart-connected models

Regular maintenance maintains warranty validity and preserves peak efficiency.

Warranties and Product Lifespan

Manufacturers frequently back heat exchangers for 12–15 years and parts for 5–7 years when installed by certified technicians like HEP’s. Real-world lifespan often surpasses 20 years if descaling occurs annually and soft water conditions prevail.

Preparing Your Home for HEP Installation Visit

  • Clear 3–4 ft. pathways to mechanical closets or basement areas
  • Secure pets to prevent stress and ensure safety
  • Know the location of the main water shut-off valve
  • Remove stored items near the existing water heater to grant wall access

These simple steps enable a smooth, efficient installation day.

Common Myths About Tankless Water Heaters Debunked

Myth: Hot Water Is Instant at Every Fixture

Fact: Water still travels through piping, so cold water in the line must clear before hot water arrives—unless a recirculation system is installed.

Myth: Tankless Units Can’t Handle Simultaneous Demand

Fact: Proper sizing resolves peak-flow concerns. HEP’s design calculations offset Sevierville’s colder inlet temperatures to sustain multiple fixtures.

Myth: Maintenance Isn’t Necessary

Fact: Scale, debris, and mineral content shorten heat-exchanger life. Annual flushing keeps components clean and warranties intact.

Benefits for Vacation Rentals and Cabins Around Sevierville

Cabin owners near Dollywood or Douglas Lake often face fluctuating occupancy. Tankless systems remain dormant when unoccupied, vastly reducing standby energy waste. Additional benefits include:

  • Unlimited showers for large guest groups
  • Reduced risk of catastrophic tank leaks damaging wood interiors
  • Wi-Fi monitoring that allows property managers to adjust temperatures remotely

Soft-Water Considerations in Sevierville Region

Well-drawn water north of downtown often exceeds recommended hardness for tankless operation. HEP tests samples, recommending:

  • Dual-tank ion-exchange softeners
  • Template-assisted crystallization (TAC) conditioners
  • Phosphate dosing systems for scale inhibition

Proper conditioning prevents mineral buildup on heat-exchange surfaces.

Gas vs. Electric Tankless Options Installed by HEP

Gas Highlights

  • Higher output up to 11 GPM
  • Suitable for large families and multi-bath properties
  • Requires venting and condensate drainage (for condensing models)

Electric Highlights

  • Compact size without combustion exhaust
  • Flexible placement in interior spaces
  • Demands 150–200 amp electrical service for whole-house units

HEP conducts load calculations to ensure panel capacity, avoiding nuisance breaker trips.

Post-Installation Support

  • 24 / 7 emergency plumbing services for leak detection or error codes
  • Reminder notifications for annual maintenance
  • Access to original installation photos and schematics stored in HEP’s digital archive for future upgrades

Signs Your Tankless System Needs Service

  • Fluctuating water temperature under steady flow
  • Audible whining or humming from the blower motor
  • Error codes flashing on control panel (e.g., code 11 for ignition failure)
  • Noticeable drop in water pressure at all hot-water fixtures

Timely diagnostics reduce repair costs and preserve performance.

Value-Added Plumbing Upgrades During Install

HEP offers optional enhancements while the plumbing system is already open:

  • Leak-detection sensors with smartphone alerts
  • Thermostatic mixing valves for anti-scald protection
  • Expansion tanks on closed-loop water supplies
  • Whole-home sediment filtration to protect appliances

Including these add-ons during tankless installation minimizes labor duplication.

Safety Protocols Followed by HEP Technicians

  • Personal protective equipment: gloves, goggles, and respirators during descaling
  • Gas leak detection with calibrated combustible-gas detectors
  • Combustion analysis ensuring carbon monoxide levels remain within manufacturer specs
  • Post-installation pressure tests at 150 psi to confirm leak-free water lines

Such meticulous procedures safeguard household health and property integrity.

Understanding Flow Rate and Temperature Rise

A shower head rated at 2.5 GPM with an inlet temperature of 50°F and a desired output of 120°F requires a 70°F rise. Multiply GPM by temperature rise (2.5 × 70 = 175). Most gas tankless heaters capable of 180,000 BTU can manage that load. HEP uses these calculations to balance efficiency with performance.

Choosing Location for Mounting the Unit

Indoor Mounting

  • Benefits: Freeze protection, easier maintenance access
  • Requirements: Adequate combustion air, condensate drain, proximity to gas and water lines

Outdoor Mounting

  • Benefits: Saves interior space, eliminates indoor exhaust venting
  • Requirements: Freeze-protection heaters, shelter from direct snow accumulation, electrical receptacle for control board

HEP evaluates structural walls, rooflines, and prevailing winds to determine the optimal site.

Recirculation System Options

  • Dedicated return line: Ideal for new construction, offering instant hot water with minimal energy use
  • Demand-control pumps: Push water through cold line when activated by a motion sensor or button
  • Timer-based pumps: Circulate during peak hours, reducing wait times in busy households

The company configures comfort systems to harmonize with unit flow sensors, avoiding unintended burner activation.

Frost and Freeze Protection Strategies in Smoky Mountain Winters

  • Built-in ceramic heaters activate near 35°F to protect internal components
  • Pipe insulation rated R-3 or higher wraps exterior supply lines
  • Automatic drain-down valves evacuate water during prolonged power outages

These measures ensure year-round readiness, even during sudden mountain cold snaps.

Impact on Home Insurance and Appraisal

Some insurers offer premium reductions for leak-proofing measures integrated with tankless isolation valves and auto-shut-off sensors. Moreover, appraisers often note high-efficiency mechanical upgrades when determining resale value, potentially elevating a property’s market position in competitive Sevierville neighborhoods.

Potential Rebates and Incentives for Sevierville Residents

Homeowners who install ENERGY STAR-rated tankless units may qualify for federal tax credits tied to appliance efficiency. Utility companies periodically fund additional programs encouraging high-efficiency upgrades that reduce peak demand on local gas infrastructure. HEP stays updated on active incentives, supplying completion certificates, AHRI numbers, and proof-of-installation photos to help homeowners secure their eligible savings.

Areas We Serve

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