HVAC Unit Replacement

HEPHVAC Unit Replacement

HVAC Unit Replacement | Heating and Air Conditioning | Knoxville

Looking for reliable and efficient HVAC unit replacement in Knoxville? HEP's heating and air conditioning services are your go-to solution for maintaining comfort in your home or business. Our team of certified technicians specializes in fast, professional HVAC unit replacements tailored to your specific needs, ensuring your indoor climate is perfect year-round. We're committed to providing top-notch service with minimal disruption, so you can enjoy a seamless transition to your new, energy-efficient system. Trust HEP to keep you warm in the winter and cool in the summer, with expertise you can rely on and a focus on customer satisfaction. Ready for a more comfortable space? Contact us today to schedule your HVAC unit replacement!

What our customers say

Ronnie came in looked over my unit and gave me a quote to replace my unit and it beat all the other quotes ive got thanks i highyrecommend hep!!!
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A. R.
Jacob Newman provided knowledge and counsel regarding my air unit. Greatly appreciate his services
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G
Josh Sims was our ‘HEP’ when we needed it. Excellent caring professional service. Job done and well explained; thanks all day brother!
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Gary S.
We purchased our home 02/2024. During tour of home we identified issue with 1 of outside unit, submitted offer with request seller have HVAC looked at and identify issues. Was informed no leaks visible running properly yet freon was low & refilled, we believed the seller that there was no further issue and continued with sale. We had no issue with remain of winter or summer heat/cool, yet was shocked at electric bill each month but attributed to house being much larger than prior. Fast forward to 01/2025 and the extreme cold. We had another HVAC company come service unit as home always felt "cold" came to learn there was a wire that was attached in wrong position which made the unit run in A/C mode year round. Once this was fixed it smelt like the house was going to burn down and we finally had heat !!! Forward to 04/2025 we had that company come out and service both our units. We informed of hx of HVAC; completed service on units, learned the upstairs unit functioning normally, but main unit was low on Freon and LEAKING & had indicated of it was low on Freon prior it was leaking than !!! He said it would eventually turn into ice block and need to replace, well low n behold the next day it was an ice block...THIS IS WHERE HEP comes in. We contacted HEP because they installed our last HVAC at our last home as we got best deal from them. Rob came out, he had read the notes of what is going on, as soon as he pulled the panel, up an ice block still. Rob stayed all day working to get us approved, especially when we informed the girl who does the financing we wanted to go through a particular finance company, she did not and submitted to multiple others including a "lease to own" at over $300/mth for ??? Years, NO !!! We don't have that bad of credit, just submit to this company, nope she couldn't do that...Well Rob got on the phone to Marissa; informed her of situation. She contacted the said finance company and within mins yes mins she had us approved for what we needed & apparently plus and with a much more reasonable monthly payment to get a new HVAC unit installed and for the NEXT DAY !!! Yes the next day...Rob had indicated we will be extremely happy with the unit and will save us $$$ starting day 1... Brandon & Tyler came out next day and put in our new unit, both were professional, approachable, friendly and always willing to answer questions. Can't wait for a much more comfortable cooling and heating of our home & save some $$$. Rob is coming back out on Monday to look at our 2nd unit to be sure it is in optimal working condition and advise & provide estimate for it. We are soo thankful and grateful for Rob & getting this done for us !!!
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M C.
I love hep thanks for sending Ronnie out he did a awesome job
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Tyler S.
Jacob Newman came out to quote a new unit he was very professional and friendly I definitely appreciate his knowledge and kindness.
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Michelle S.
great experience Patrick McGraw did a fantastic job. moved into a new place ac had an issue of not turning on. Patrick got it up and running and made sure it ran good! Thank you hep and Patrick for keeping me cool for summer.
Johnny profile photo
Johnny
Jacob Newman, the tech that came out was FANTASTIC! VERY professional. He pointed out potential problems and recommended actions in great detail and in a very understandable way. He didn't just give me the old "your unit is shot and you need to replace it now" line. Promote this guy!
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Scott T.
Jacob Newman absolutely was wonderful and well want him to be our guy when we have issues with our AC unit.
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Lanita D.
Today Hep came to work on my heat pump as it was not cooling properly. Jacob Newman came and did a system inspection and found the problem. He put in an order to replace the faulty part and got my home cool. Thank you.
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Scott L.

Knoxville’s Climate and the Importance of Timely HVAC Replacement

Knoxville experiences humid summers that push average highs into the upper 80s and relatively cold winters that routinely dip below freezing. These seasonal extremes place heavy demands on residential and light-commercial HVAC systems. When a unit is outdated or under-performing, it not only struggles to maintain comfort but also drives up energy usage and puts indoor air quality at risk. HEP specializes in full-service HVAC unit replacement designed specifically for the climate patterns, building styles, and energy codes found in Knoxville and surrounding East Tennessee communities.

Why Homeowners in Knoxville Turn to HEP for HVAC Unit Replacement

Replacing an aging furnace, air conditioner, or heat pump is an investment that affects comfort, energy spending, and property value for years. HEP has earned a reputation for delivering seamless, code-compliant replacements that withstand the region’s fluctuating temperatures and heavy humidity. From initial load calculations to final system commissioning, every step is handled by licensed, factory-trained professionals specializing in:

  • Central air conditioning change-outs
  • High-efficiency gas furnace replacement
  • All-electric heat pump upgrade projects
  • Dual-fuel hybrid system design
  • Ductless mini-split additions

By focusing on precision sizing, advanced equipment selections, and meticulous craftsmanship, HEP helps Knoxville residents lock in lower operating costs, quieter performance, and consistent comfort all year long.

The HEP Approach at a Glance

  1. Comprehensive in-home assessment
  2. Manual J load calculation for precise sizing
  3. Detailed equipment recommendation customized for Knoxville’s climate zone
  4. Removal and eco-friendly disposal of the old unit
  5. Professional installation that meets or exceeds local mechanical codes
  6. Performance testing and homeowner orientation

This thorough process minimizes callbacks, eliminates guesswork, and maximizes both efficiency and longevity of the new HVAC system.

Signs It’s Time to Replace Rather Than Repair

Many property owners postpone replacement, hoping that a quick fix will keep the HVAC unit alive for another season. In some cases, a repair makes sense; however, there are warning signs that indicate a replacement delivered by HEP is the smarter long-term solution:

  • Age of the Equipment
    Standard air conditioners and heat pumps generally last 10–15 years; furnaces can push past 15, but efficiency drops sharply after the first decade.
  • Rising Utility Bills Without Increased Usage
    Knoxville’s electric and natural gas rates amplify the cost of inefficiency. Spikes in monthly bills signal declining performance.
  • Frequent, Costly Breakdowns
    Multiple repairs within the same cooling or heating season are a red flag that core components are wearing out.
  • Uneven Temperature Zones
    Rooms that remain hot upstairs or chilly downstairs despite thermostat adjustments suggest the system cannot meet demand.
  • Excess Noise or Vibration
    Grinding, squealing, or rattling often points to failing compressors, blower motors, or bearings.
  • Humidity Control Issues
    Muggy indoor air during a Knoxville summer means the system no longer removes moisture adequately, increasing mold risk.

Recognizing these symptoms early allows homeowners to schedule a planned replacement with HEP rather than endure an emergency outage during peak heat or cold.

Tailoring Equipment Selection to Knoxville’s Unique Demands

Matching System Type to Structural Requirements

  • Split central air conditioners remain popular for homes with an existing duct network in good condition.
  • Heat pumps provide both heating and cooling, creating an energy-saving alternative when paired with electric resistive backup or gas furnaces in a dual-fuel configuration.
  • Packaged rooftop units serve smaller commercial spaces and townhomes where mechanical rooms are limited.
  • Ductless mini-splits deliver zoned comfort for additions, garages, or older homes lacking ductwork.

Sizing for Peak Efficiency

Oversized systems short-cycle, wasting energy and failing to dehumidify. Undersized systems run constantly, wearing components prematurely. HEP’s Manual J load calculations factor in:

  • Square footage and ceiling height
  • Window orientation and insulation values
  • Air infiltration rates unique to Knoxville’s older housing stock
  • Occupant lifestyle and occupancy patterns

Local Code Compliance and Permitting

Knoxville’s building codes mandate specific SEER2 ratings for new cooling equipment and AFUE minimums for gas furnaces. By staying current on code updates, HEP streamlines the permitting process, preventing costly delays or re-inspections.

The Step-by-Step Replacement Workflow

1. Home Comfort Consultation

A comfort specialist visits the property to evaluate the existing HVAC system, discuss pain points, and gather data for load calculations. This appointment includes inspection of duct integrity, electrical capacity, venting, and condensate drainage pathways.

2. Engineering and Proposal Presentation

After crunching the numbers, HEP provides an equipment selection that meets or exceeds ENERGY STAR® guidelines. Homeowners receive clear explanations of efficiency ratings, operating noises, and potential rebates or tax credits tied to high-performance systems.

3. Pre-Installation Preparation

  • Ordering the chosen equipment
  • Coordinating with Knoxville utility providers if electrical or gas line upgrades are required
  • Scheduling installation crews to minimize downtime

4. Safe Removal of the Existing Unit

Technicians recover refrigerant in accordance with EPA regulations, disconnect electrical and gas hookups, and haul away the old equipment for environmentally responsible recycling.

5. Precision Installation

  • Setting the new outdoor condenser on a level composite pad
  • Installing vibration-damping isolation blocks
  • Adapting existing ductwork with insulated, sealed transitions
  • Running new refrigerant lines using proper brazing techniques and nitrogen purging
  • Implementing updated thermostat technology, including smart Wi-Fi options

6. Commissioning and Performance Testing

HEP’s commissioning checklist ensures:

  • Refrigerant charge matches manufacturer specifications
  • Airflow across the evaporator coil meets design static pressures
  • Combustion analysis for gas furnaces yields optimal oxygen and CO readings
  • Thermostat programming aligns with homeowner schedules

7. Post-Replacement Orientation

Before leaving the site, the lead installer demonstrates filter replacement, thermostat navigation, and routine maintenance tasks. Owners receive a packet of manufacturer documentation and serial numbers for future warranty claims.

Energy-Efficiency Benefits That Extend Beyond Lower Bills

Upgrading a worn-out HVAC unit delivers immediate gains in comfort and utility costs, but the advantages reach further:

  • Reduced Carbon Footprint
    High-SEER2 and high-AFUE equipment cuts greenhouse gas emissions tied to electricity generation and natural gas consumption.
  • Improved Indoor Air Quality (IAQ)
    Modern blower motors maintain consistent airflow, supporting optional add-ons such as media filters, UV lights, and whole-home humidifiers.
  • Quieter Operation
    Variable-speed compressors and ECM blowers dramatically lower decibel levels, reducing background noise in living areas.
  • Smart Home Integration
    New HVAC systems pair seamlessly with home automation platforms, allowing remote monitoring and energy-use analytics.

Navigating Rebates, Incentives, and Warranties

Although specific dollar amounts vary, Knoxville residents may qualify for:

  • Utility company incentives for high-efficiency heat pumps
  • Federal tax credits for ENERGY STAR® certified equipment
  • Manufacturer rebates on variable-speed systems

In addition, HEP registers manufacturer parts warranties on the homeowner’s behalf and provides optional extended labor coverage. Understanding these programs ensures clients leverage every available benefit.

The Role of Proper Ductwork in a Successful Replacement

A high-efficiency HVAC unit cannot achieve its rated performance if paired with leaky or undersized ducts. HEP includes duct inspection and sealing as part of its replacement protocol, focusing on:

  • Static pressure measurement to verify adequate airflow
  • Mastic sealing of joints and plenum connections
  • R-8 insulation wrap for attic or crawlspace runs
  • Return air upgrades to balance supply and return cfm

By addressing duct deficiencies during the replacement project, HEP secures higher comfort levels and longer system life.

Common Duct Issues Found in Knoxville Homes

  • Deteriorated flex duct in vented crawlspaces
  • Uninsulated supply runs in unconditioned attics
  • Missing or undersized returns in older ranch-style floorplans
  • Kinks and sharp turns restricting airflow

Indoor Air Quality Add-Ons That Complement a New HVAC System

During replacement, homeowners often choose to enhance IAQ. Popular options include:

  • High-MERV media filters capturing fine particulates
  • UV-C germicidal lights targeting microbial growth on coils
  • Whole-home dehumidifiers combating Knoxville’s summer humidity
  • Energy recovery ventilators (ERVs) that introduce fresh air while conserving energy

These upgrades work synergistically with variable-speed blowers, maintaining optimal humidity and filtration without sacrificing efficiency.

Post-Installation Maintenance: Protecting the Investment

A new HVAC system represents a multi-year commitment. Regular preventive maintenance by HEP technicians helps preserve factory warranties and maximize lifespan. Typical tasks performed during seasonal tune-ups include:

  • Cleaning evaporator and condenser coils
  • Lubricating moving parts where applicable
  • Verifying refrigerant charge and pressures
  • Inspecting electrical connections for heat damage
  • Changing or washing air filters
  • Flushing condensate drains to prevent backups
  • Checking thermostat calibration

Documented maintenance ensures the system operates at peak efficiency throughout Knoxville’s humid summers and chilly winters.

The Long-Term Value of Professional HVAC Replacement

Beyond immediate comfort, replacing an outdated unit with a properly sized, high-efficiency system enhances overall property value. Prospective buyers increasingly consider:

  • Age and efficiency of mechanical systems
  • Documentation of professional installation
  • Transferable equipment warranties
  • Monthly utility savings potential

Homes boasting a recent HVAC upgrade often stand out in Knoxville’s competitive real estate market, reinforcing the financial wisdom of partnering with a reputable specialist like HEP.

Common Myths About HVAC Replacement Debunked

“Bigger Is Always Better”

Oversizing leads to short cycling, excess humidity, and energy waste. Precise load calculations are essential.

“Replacing the Outdoor Unit Alone Saves Money”

Mismatch between a new condenser and an old evaporator coil degrades efficiency, shortens compressor life, and voids warranties. Full system replacement preserves performance.

“Waiting Until the Unit Fails Completely Is More Cost-Effective”

Emergency replacements during peak seasons risk longer downtime, limited equipment availability, and compromised decision-making. Planned upgrades yield better outcomes.

Knoxville Neighborhoods Benefiting from Recent HEP Installations

From historic homes in the Fourth & Gill district to newer builds in Hardin Valley, HVAC replacement needs differ dramatically. HEP’s experience spans:

  • Renovations in Bearden where attic space is limited
  • Split-level residences in Fountain City requiring zoned solutions
  • Lakefront properties in West Knoxville needing humidity control
  • Rural homesteads in Gibbs or Corryton that benefit from dual-fuel systems

Understanding neighborhood characteristics ensures each installation meets unique architectural constraints and lifestyle expectations.

Emerging Technologies Shaping Future HVAC Replacement Projects

HEP continually evaluates new developments to deliver cutting-edge solutions:

  • Inverter-driven heat pumps that maintain capacity down to sub-zero temperatures
  • Refrigerants with lower global warming potential (GWP) poised to replace R-410A
  • Integrated heat pump water heaters for combined HVAC and domestic hot-water efficiency
  • Predictive maintenance sensors alerting technicians before breakdowns occur

Incorporating these advancements empowers Knoxville homeowners to stay ahead of evolving energy standards and environmental regulations.

Key Takeaways for Knoxville Property Owners Considering HVAC Replacement

• Knoxville’s humid subtropical climate puts intense year-round strain on HVAC systems.
• Ignoring warning signs—frequent repairs, rising bills, uneven temperatures—can lead to emergency failures at the worst possible moment.
• Proper load calculations, duct evaluations, and equipment matching are non-negotiable elements of a successful replacement.
• High-efficiency units reduce environmental impact, noise, and utility costs while boosting property value.
• Professional commissioning, thorough homeowner orientation, and ongoing maintenance protect the investment over the system’s lifespan.

By entrusting HVAC unit replacement to HEP’s dedicated team, Knoxville residents position themselves for reliably comfortable indoor environments, sustainable energy consumption, and peace of mind through every season.

Areas We Serve

BristolBelvidereTazewellCaryvillePioneerKodakCosbyDeer LodgeGuildGreenevilleBluff CityEvensvilleTalbottNew MarketNewcombDuffClintonMascotMcDonaldCumberland GapSale CreekCollegedaleSewaneeBlaineRockwoodGraysvilleMorristownJonesboroughWallandFriendsvilleMulberrySequatchieHallsJamestownHillsboroOoltewahErwinHixsonHarrimanTullahomaJefferson CityDecherdLynchburgLouisvilleLa FolletteOcoeeLenoir CityFarragutWhite PineStrawberry PlainsAlcoaLancingSoddy-DaisyGatlinburgMaryvilleHarrogateChurch HillRogersvilleWashburnNew TazewellPowellRutledgeLuttrellNiotaSunbrightSpring CityEloraLoudonOld FortOliver SpringsCoalmontTellico PlainsBean StationSeymourBricevilleTen MileDandridgeCharlestonKnoxvilleHeiskellThorn HillKelsoSouth PittsburgHelenwoodTurtletownRelianceHarrisonChattanoogaCookevilleMcMinnvilleCopperhillShelbyvilleClairfieldTracy CityWinfieldGeorgetownPigeon ForgeElizabethtonBlountvilleGruetli-LaagerOak RidgeLake CityMaynardvillePalmerHuntsvilleAndersonvilleRicevilleSignal MountainOakdaleLookout MountainCrossvilleWartburgEtowahSpartaCowanEstill SpringsOneidaAltamontPelhamMonteagleCorrytonRobbinsNewportDaytonPikevilleWhitwellAthensDucktownSharps ChapelJacksboroEnglewoodGrandviewVonoreJohnson CityBirchwoodSeviervilleBeersheba SpringsDunlapSpeedwellClevelandSweetwaterKarnsJellicoFountain CityRockfordHuntlandMontereyFayettevilleKingsportDelanoPhiladelphiaKingstonJasperTownsendBentonCalhounMadisonvilleDecaturApisonFlintvilleManchesterNorrisPetrosCrab OrchardAllardtMountain CityGreenbackWinchester
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