Commercial Plumbing

HEPCommercial Plumbing

Commercial Plumbing | Plumbing | Hixson

At HEP's Plumbing, we understand that efficient plumbing isn’t just a system—it’s the lifeblood of every business. Our commercial plumbing services in Hixson are designed with reliability and precision, ensuring that every pipe, fixture, and connection operates flawlessly. With a team that’s skilled, experienced, and ready to tackle any challenge, we guarantee a service that minimizes downtime and maximizes business productivity.

We take pride in our commitment to quality and customer satisfaction, delivering tailored plumbing solutions that fit the unique demands of your commercial space. From urgent repairs to scheduled maintenance, our experts use the latest techniques and technology to keep your operations running smoothly, making HEP's Plumbing the trusted partner for businesses in Hixson.

What our customers say

As a commercial kitchen, grease trap maintenance and plumbing are crucial to operating. Chase Rost was our provider who helped us dial in our problem, fix it, and do so in a timely manner so we could run our business. He was professional and helpful and if we ever have problems we will ask for Chase again. Thanks HEP!
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Gina T.
Preston is the best plumber out there, he helped me with all my needs!! I will never call anyone else again! And Preston will forever be my recommendation for a plumber!! HEP will be the only company I use for my homes needs!!
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Lauren S.
I had called other plumbers to come give me a quote on adding water to my barn. Times were agreed upon. No one came. Did that 3 times and then I called HEP. Within hours, I had someone at my door and ready to help. That’s why they have such high scores. No one else is even close!
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John M.
HEP is doing a major plumbing job for my company. The two techs on site have been professional and great work ethics. They are friendly, kept me updated, hard workers, always cleaned up behind their work. When changes to work needed to be made the appropriate people came and to discuss this in person, they were prompt to get the job started, I am impressed.
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Cindy G.
HEP is hands-down the top choice for any plumbing work in Knoxville, TN. We've had them to the house a number of times over the past year and each and every time has been a pleasant, productive and affordable experience. We've also worked with a few of the other plumbing companies in town such as Hers & His Plumbing and Roto-Rooter, and nobody comes close to the quality, professionalism and affordability of HEP. Special kudos to their technician Justin who just completed a job a few minutes ago. We've also received excellent care from the technicians that have been out, but Justin takes the cake as the best yet.
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Bill G.
Connor is an absolutely incredible plumber & all around amazing person & consultant. I see why my local Sheriff recommended HEP. Connor helped me navigate a catastrophic plumbing situation calmly & efficiently & worked with his managers to get me the best possible price on a major job. I would not use anyone but HEP going forward & request Connor if you can get him!
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Photo A.
Amanda was great. On time and very knowledgeable. Will call again for our plumbing needs.
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Kariann W.
Company did well overall. The plumber, Connor did well. Good communication. Polite. Respectful. No complaints.
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Matthew C.
I had an excellent experience with Josh Simms and HEP. Josh was punctual, professional, and extremely knowledgeable. He completed the job exactly as requested, with great attention to detail and quality workmanship. The entire process was smooth and hassle-free. I highly recommend Josh and the team at HEP for anyone in need of reliable and expert plumbing services. I will definitely be using them again in the future!
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Matt W.
Brett Nicely was such an amazing help with all things plumbing. HEP is very lucky to have him as a tech for their company. He is very knowledgeable with his profession, he was so kind and polite. We will be using HEP for all our plumbing needs and asking for Brett anytime we need HEP!
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Kelly M.

Comprehensive Plumbing Services for Hixson Businesses

HEP’s commercial division delivers an end-to-end plumbing solution that adapts to any architectural footprint found in Hixson—from sprawling distribution centers along Ashland Terrace to boutique retail storefronts near Northgate Mall. Every service offering is designed to mitigate downtime and extend the life cycle of a property’s mechanical assets.

New Construction Installations

For ground-up builds, HEP collaborates with architects and general contractors to develop coordinated drawings that eliminate clashes with structural steel, electrical conduit, and HVAC ductwork. Engineers calculate load demands for domestic hot and cold water, fire suppression feeds, and specialty process lines, then size piping networks accordingly. Hydronic calculations integrate future expansion allowances, ensuring the building’s plumbing backbone stays robust as tenant density grows.

Highlights of the new-construction scope include:

  • Core and shell underground sanitary, storm, and domestic water mains
  • Fixture rough-ins positioned via laser-guided layout tools for precise wall and floor penetrations
  • High-efficiency water heating systems equipped with low NOx burners and digital modulation
  • Commissioning services that validate flow rates, pressure stability, and temperature setpoints

Retrofits and Capital Improvements

Existing facilities in Hixson frequently require plumbing modernizations that must respect architectural constraints. HEP’s project managers schedule intrusive work during low-occupancy periods—often nights and weekends—to minimize disruptions. Using pipe-freezing techniques, technicians isolate sections for replacement without full building shutdowns.

Typical retrofit tasks:

  • Replacement of corroded galvanized laterals with Type K copper or PEX-A tubing
  • Addition of automatic balancing valves on recirculated hot-water loops to combat stratification
  • Implementation of variable-speed booster pumps that stabilize pressure across multi-story elevations

Preventive Maintenance Programs

A proactive maintenance contract guards against sudden failures. HEP’s field technicians perform quarterly inspections that cover:

  • Thermal imaging of risers to reveal concealed leaks or mixing valve malfunctions
  • Descaling of tankless water heaters and flushing of storage tanks to remove sediment
  • Hydro jetting of horizontal sewer mains to dislodge grease, scale, and sludge

Data from each visit populates a digital asset log, empowering facility managers to make informed capital-planning decisions.

Expanded Materials and Installation Techniques

Selecting the right piping material and fabrication method is crucial for longevity and code compliance.

Copper, PEX, and CPVC Selection

  • Copper: Ideal for high-pressure applications and elevated temperatures, offering antimicrobial properties beneficial for healthcare and food service.
  • PEX: Flexible, freeze-resistant, and cost-effective for long continuous runs that reduce fittings and potential leak points.
  • CPVC: Engineered for aggressive water chemistry and industrial applications where corrosion resistance is paramount.

HEP’s estimators analyze water chemistry, pressure zones, and temperature profiles to recommend the optimum material blend.

Prefabrication and Modular Assemblies

In a controlled fabrication shop, HEP builds restroom battery carriers, valve stations, and mechanical skids. Prefabrication yields:

  • Tight manufacturing tolerances that outpace on-site craftsmanship
  • Compressed installation timelines due to plug-and-play components
  • Enhanced safety because most welding and soldering occurs off-site

Trenchless Pipe Rehabilitation

When excavation threatens business continuity, cured-in-place pipe (CIPP) liners or pipe-bursting methods restore failing underground mains. Cameras verify structural integrity post-cure, delivering like-new pipelines without turf or pavement disruption.

Code Compliance and Regulatory Expertise

Staying ahead of regulations in Hamilton County protects owners from costly violations and liability exposure.

Adherence to Local Ordinances

Hixson falls under the jurisdiction of the Tennessee Plumbing Code, closely aligned with the International Plumbing Code (IPC). HEP’s field supervisors hold state contractor licenses that necessitate continual code education, enabling:

  • Accurate backflow preventer selection for hazard ratings
  • Proper vent sizing to mitigate siphonage and gas buildup
  • Legitimate installation of air gaps at chemical dispensers

ADA Accessibility in Restrooms

To achieve compliance with the Americans with Disabilities Act, HEP calibrates fixture mounting heights, knee clearances, and turning radii. Offset carriers and adjustable flush valves accommodate varying wall assemblies without compromising structural support.

Water Quality Standards

Municipal cross-connection control programs require annual testing. HEP’s certified testers document valve performance, maintain chain-of-custody logs, and submit digital reports directly to the authority having jurisdiction (AHJ), assuring property owners remain in good standing.

Sustainability and Water-Efficiency Strategies

Resource conservation lowers utility expenses while meeting corporate environmental, social, and governance (ESG) targets.

Low-Flow Fixture Retrofits

HEP retrofits include:

  • 1.1 gpf high-efficiency toilets with pressure-assisted bowls
  • 0.5 gpm automatic faucets driven by infrared sensors
  • 1.6 gpm shower valves featuring integral scald protection

Flow testing post-installation confirms that user experience remains uncompromised despite reduced consumption.

Greywater Recycling Systems

Laundry discharge and lavatory waste can be filtered and repurposed for:

  • Toilet flushing in hospitality and dormitory settings
  • Landscape irrigation during drought-restricted months

HEP designs in-line filtration, UV disinfection, and booster pump integration to ensure recycled water maintains clarity and odor standards.

Rainwater Harvesting for Irrigation

Above-ground or buried cisterns collect roof runoff. First-flush diverters purge debris, and pressurized distribution piping feeds drip zones or cooling tower basins, offsetting potable usage.

Safety Protocols and Risk Management

A disciplined safety culture protects building occupants, contractors, and the surrounding community.

Jobsite Occupational Safety Measures

  • Daily Job Hazard Analyses identify potential pinch points, electrical hazards, and confined spaces.
  • Lockout/tagout procedures are implemented during equipment servicing.
  • Silica dust mitigation includes wet-cutting and HEPA-filtered vacuums when core drilling.

Field auditors use tablet-based forms to record compliance metrics and initiate corrective action plans within minutes.

Infection Control Risk Assessment (ICRA)

Healthcare and long-term care facilities require strict containment. HEP erects anterooms with negative-pressure air scrubbers, seals ductwork with plastic sheeting, and monitors airborne particulate counts. Copper silver ionization keeps domestic water lines free from Legionella colonization, preserving patient safety.

Emergency Response Preparedness

Although preventive measures reduce risk, critical failures still occur due to acts of nature or unforeseen mechanical fatigue.

24/7 Mobilization Framework

A dedicated on-call roster ensures at least two licensed journeymen are available around the clock. Stocked service vehicles carry:

  • Portable high-pressure jetters reaching 4,000 psi
  • Freeze kits capable of creating ice plugs in pipes up to 6 inches in diameter
  • Threading machines and groovers for immediate steel pipe replacement

Temporary Water Bypass Solutions

For essential services such as data centers or grocery cold storage, HEP establishes bypass manifolds that maintain flow while permanent repairs proceed. These temporary systems undergo pressure testing and chlorination to verify potability.

Detailed Project Workflow from Concept to Completion

Assessment and Feasibility

  • Site walks capture existing conditions with 3D laser scanners.
  • Water demand calculations consider fixture units, diversity factors, and peak simultaneity.
  • Soil testing determines bedding requirements for buried piping.

Design and Coordination

Engineers produce BIM models that integrate:

  • Pipe sizing via automated calculations
  • Clearances for seismic bracing consistent with IBC requirements
  • Hanger spacing and supports referencing MSS SP-58 standards

Installation and Field Supervision

Supervisors assign daily work tickets through a mobile project management platform that:

  • Tracks percent complete by cost code
  • Logs weather delays for transparent scheduling updates
  • Uploads photos of concealed piping before drywall closure

Commissioning and Turnover

HEP’s commissioning agents perform:

  • Hydrostatic tests to 150% of operating pressure
  • Chlorination per AWWA C651, followed by bacteriological sampling
  • Thermal mixing valve calibration to 120 °F anti-scald limits

Digital as-builts and O&M manuals populate a secure cloud portal for owner access.

Integration of Smart Technology and Data Analytics

Building Information Modeling (BIM) Advantages

  • Clash detection reduces rework costs and schedule slippage.
  • 4D sequencing overlays installation tasks on the construction timeline.
  • Accurate quantity take-offs streamline procurement and warehouse logistics.

Sensor Networks and IoT Plumbing Controls

Wireless flow meters, pressure transducers, and leak detection cables feed data to a centralized dashboard. Algorithms identify anomalies such as:

  • Gradual pressure drops indicating potential slab leaks
  • Short cycling booster pumps suggesting check-valve failures
  • Nighttime flows that betray unauthorized usage or hidden fixture malfunctions

Specialized Systems Beyond Standard Domestic Plumbing

Commercial Kitchen and Food Service

HEP designs sanitary lines with proper slope to tolerate grease-laden discharge. High-temperature PVC and acid-resistant systems move soup stock and fryer oil washdowns safely to approved interceptors.

Industrial Process and Utility Piping

Manufacturing in Hixson’s industrial parks requires deionized water, compressed air, and chemical conveyance lines. Double-containment piping protects personnel and groundwater from hazardous leaks.

Laboratory and Medical Gas Piping

Certified installers braze oxygen, nitrous oxide, and vacuum lines using nitrogen purging to prevent discoloration and carb formation. Pressure decay testing and NFPA 99 verification guarantee patient safety.

Training and Workforce Development

A skilled workforce underpins service quality. HEP invests in:

  • State-accredited apprenticeship programs combining classroom theory with 8,000 on-the-job hours
  • Manufacturer-led seminars on emerging valve technologies and joining methods
  • OSHA 30-hour certification for crew leaders to reinforce jobsite compliance

Virtual reality (VR) modules let trainees practice soldering, threading, and fault diagnosis in a risk-free environment before entering active work zones.

Challenges Unique to Hixson’s Infrastructure

Aging Municipal Water Mains

Sections of cast-iron distribution lines cause pressure fluctuations and sediment intrusion. HEP counteracts these issues by:

  • Installing PRVs with integral sediment strainers
  • Designing booster pump controls that ramp gradually to minimize water hammer
  • Adding air chambers at terminal fixtures to cushion shock waves

Complex Topography and Water Table Variations

Hixson’s ridges and valleys complicate gravity drainage. Engineers model site elevations to compute manhole depths and invert elevations, preventing surcharge conditions during heavy rainfall. Sump ejector stations with duplex pumps handle low-lying basement kitchens and locker rooms.

Benefits of Partnering with a Single-Source Contractor

Streamlined Communication

One project manager oversees all plumbing activities, electrical connections for pump sets, and integration with the building management system, eliminating inter-trade silos.

Unified Warranty and Accountability

With design, installation, and maintenance under one roof, responsibility is clearly defined, and warranty claims are expedited through a single point of service rather than multiple vendors.

Advanced Water Heating Solutions for High-Demand Facilities

Commercial properties such as hotels, health clubs, and research laboratories require unwavering hot-water delivery. HEP integrates condensing tankless banks that modulate from 10% to 100% firing rate, aligning output with real-time demand. Stratified storage tanks separate incoming mains pressure from distribution pressure zones, curbing pump wear and reducing thermal stress on heat exchangers. Solar pre-heat arrays or air-source heat pump water heaters can be piped into the primary loop, recovering otherwise wasted energy from ambient air or roof exposure. Internet-enabled controllers track inlet temperature, delta-T, combustion efficiency, and runtime hours, pushing alerts to facility dashboards when maintenance thresholds approach.

Stormwater Management and Sustainable Drainage Systems

Pluvial flooding and regulatory oversight make stormwater planning an essential component of commercial plumbing in Hixson. HEP engineers design systems that merge traditional roof drains with green infrastructure, diverting first-flush runoff into bioswales where native vegetation filters hydrocarbons and heavy metals. Permeable pavers over sub-base aggregate enable parking lots to infiltrate water rather than channeling it directly into municipal sewers, easing burden during peak rainfall. Flow-control manholes throttle discharge rates to meet Hamilton County’s post-construction NPDES permits, and underground detention chambers store excess volume beneath loading docks or sports fields without sacrificing usable space. Continuous monitoring sensors relay water levels and turbidity, confirming long-term performance and ensuring compliance inspections proceed smoothly.

Long-Term Value Delivered to Hixson’s Commercial Landscape

HEP’s holistic approach to commercial plumbing yields measurable outcomes: lower operating expenses, healthier water delivery, predictable maintenance budgets, and code-compliant facilities prepared for future growth. By fusing technical depth with local insight, the company equips property owners in Hixson to meet today’s performance benchmarks while remaining agile for tomorrow’s demands.

Areas We Serve

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