HVAC Unit Replacement

HEPHVAC Unit Replacement

HVAC Unit Replacement | Heating and Air Conditioning | Knoxville

Looking for reliable and efficient HVAC unit replacement in Knoxville? HEP's heating and air conditioning services are your go-to solution for maintaining comfort in your home or business. Our team of certified technicians specializes in fast, professional HVAC unit replacements tailored to your specific needs, ensuring your indoor climate is perfect year-round. We're committed to providing top-notch service with minimal disruption, so you can enjoy a seamless transition to your new, energy-efficient system. Trust HEP to keep you warm in the winter and cool in the summer, with expertise you can rely on and a focus on customer satisfaction. Ready for a more comfortable space? Contact us today to schedule your HVAC unit replacement!

What our customers say

Jacob Newman was very thorough and took time to help us figure out our a/c problems. Gave us multiple options to remedy the situation, and answered every single question we could come up with, regarding the situation.
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Crystal “.
I can not stress how much that I appreciate HEP for their assistance on 07/27/2025. Here is the quick story my AC went out at 3 am on Sunday Morning. At 8 am on sunday I called HEP for help. I assumed that I wouldn't get support until the first of the week. Hence my surprise when Hep said they would get to me between 1pm and 6pm. Now as I sat in my sauna of a house i counted down the hours. Alas I got a call from HEP at 545 pm saying that my technician was delayed. I figured at this point I am in for a hot night and it wouldn't be until the AM until i got support. To my pleasant surprise Patrick from HEP showed up at my place at around 9pm. We got my AC repaired and sorted and the price was very reasonable. Hep now has a customer for the rest of the time I live in my house. Do not hesitate to call they can and will help you.
Brian G. profile photo
Brian G.
We couldn’t be more impressed with the service provided by Patrick McGraw. From the moment he arrived, he was professional, friendly, and clearly knowledgeable. He took the time to thoroughly assess our AC unit and quickly confirmed what we suspected—that the capacitor was the issue. Not only was he efficient and clear in his explanation, but he also had everything needed to fix the problem right then and there. The repair was fast, the pricing was completely reasonable, and the entire experience was stress-free thanks to Patrick’s expertise and calm demeanor. If you’re looking for honest, reliable HVAC service, we highly recommend Patrick. HEP is lucky to have him—and so were we!
Courtney K. profile photo
Courtney K.
Jacob Newman was awesome and got to the problem very fast and got my A/C unit back up and working perfectly. Would recommend to anyone needing their A/C serviced. TOP NOTCH!!!
Just B. profile photo
Just B.
Patrick came out and was able to fix my ac issue same day.. great service.
Dana K. profile photo
Dana K.
Jacob Newman was great amd very professional with my HVAC needs
Kirk M. profile photo
Kirk M.
Jacob Newman was wonderful! We have had to call several times on our system, and he fixed the initial issue and looked at ways to prevent future calls. Very satisfied!
Erin R. profile photo
Erin R.
Thanks hep for sending Ronnie to my house now I got air
Cristian C. profile photo
Cristian C.
Jacob Newman came out today and gave me quotes for replacement of 2 HVAC units at my house. Jacob was very informative and was able to answer ever question I had.
Justin P. profile photo
Justin P.
Carl was amazing! He came out diagnosed the problem and presented 3 options (fix, fix and maintenance & fix, maintenance and upgrades). We have family coming in and he let everyone in the HEP loop to get it expedited and installed before the family arrives. We'll definitely be using HEP again.
Ryan H. profile photo
Ryan H.

Knoxville’s Climate and the Importance of Timely HVAC Replacement

Knoxville experiences humid summers that push average highs into the upper 80s and relatively cold winters that routinely dip below freezing. These seasonal extremes place heavy demands on residential and light-commercial HVAC systems. When a unit is outdated or under-performing, it not only struggles to maintain comfort but also drives up energy usage and puts indoor air quality at risk. HEP specializes in full-service HVAC unit replacement designed specifically for the climate patterns, building styles, and energy codes found in Knoxville and surrounding East Tennessee communities.

Why Homeowners in Knoxville Turn to HEP for HVAC Unit Replacement

Replacing an aging furnace, air conditioner, or heat pump is an investment that affects comfort, energy spending, and property value for years. HEP has earned a reputation for delivering seamless, code-compliant replacements that withstand the region’s fluctuating temperatures and heavy humidity. From initial load calculations to final system commissioning, every step is handled by licensed, factory-trained professionals specializing in:

  • Central air conditioning change-outs
  • High-efficiency gas furnace replacement
  • All-electric heat pump upgrade projects
  • Dual-fuel hybrid system design
  • Ductless mini-split additions

By focusing on precision sizing, advanced equipment selections, and meticulous craftsmanship, HEP helps Knoxville residents lock in lower operating costs, quieter performance, and consistent comfort all year long.

The HEP Approach at a Glance

  1. Comprehensive in-home assessment
  2. Manual J load calculation for precise sizing
  3. Detailed equipment recommendation customized for Knoxville’s climate zone
  4. Removal and eco-friendly disposal of the old unit
  5. Professional installation that meets or exceeds local mechanical codes
  6. Performance testing and homeowner orientation

This thorough process minimizes callbacks, eliminates guesswork, and maximizes both efficiency and longevity of the new HVAC system.

Signs It’s Time to Replace Rather Than Repair

Many property owners postpone replacement, hoping that a quick fix will keep the HVAC unit alive for another season. In some cases, a repair makes sense; however, there are warning signs that indicate a replacement delivered by HEP is the smarter long-term solution:

  • Age of the Equipment
    Standard air conditioners and heat pumps generally last 10–15 years; furnaces can push past 15, but efficiency drops sharply after the first decade.
  • Rising Utility Bills Without Increased Usage
    Knoxville’s electric and natural gas rates amplify the cost of inefficiency. Spikes in monthly bills signal declining performance.
  • Frequent, Costly Breakdowns
    Multiple repairs within the same cooling or heating season are a red flag that core components are wearing out.
  • Uneven Temperature Zones
    Rooms that remain hot upstairs or chilly downstairs despite thermostat adjustments suggest the system cannot meet demand.
  • Excess Noise or Vibration
    Grinding, squealing, or rattling often points to failing compressors, blower motors, or bearings.
  • Humidity Control Issues
    Muggy indoor air during a Knoxville summer means the system no longer removes moisture adequately, increasing mold risk.

Recognizing these symptoms early allows homeowners to schedule a planned replacement with HEP rather than endure an emergency outage during peak heat or cold.

Tailoring Equipment Selection to Knoxville’s Unique Demands

Matching System Type to Structural Requirements

  • Split central air conditioners remain popular for homes with an existing duct network in good condition.
  • Heat pumps provide both heating and cooling, creating an energy-saving alternative when paired with electric resistive backup or gas furnaces in a dual-fuel configuration.
  • Packaged rooftop units serve smaller commercial spaces and townhomes where mechanical rooms are limited.
  • Ductless mini-splits deliver zoned comfort for additions, garages, or older homes lacking ductwork.

Sizing for Peak Efficiency

Oversized systems short-cycle, wasting energy and failing to dehumidify. Undersized systems run constantly, wearing components prematurely. HEP’s Manual J load calculations factor in:

  • Square footage and ceiling height
  • Window orientation and insulation values
  • Air infiltration rates unique to Knoxville’s older housing stock
  • Occupant lifestyle and occupancy patterns

Local Code Compliance and Permitting

Knoxville’s building codes mandate specific SEER2 ratings for new cooling equipment and AFUE minimums for gas furnaces. By staying current on code updates, HEP streamlines the permitting process, preventing costly delays or re-inspections.

The Step-by-Step Replacement Workflow

1. Home Comfort Consultation

A comfort specialist visits the property to evaluate the existing HVAC system, discuss pain points, and gather data for load calculations. This appointment includes inspection of duct integrity, electrical capacity, venting, and condensate drainage pathways.

2. Engineering and Proposal Presentation

After crunching the numbers, HEP provides an equipment selection that meets or exceeds ENERGY STAR® guidelines. Homeowners receive clear explanations of efficiency ratings, operating noises, and potential rebates or tax credits tied to high-performance systems.

3. Pre-Installation Preparation

  • Ordering the chosen equipment
  • Coordinating with Knoxville utility providers if electrical or gas line upgrades are required
  • Scheduling installation crews to minimize downtime

4. Safe Removal of the Existing Unit

Technicians recover refrigerant in accordance with EPA regulations, disconnect electrical and gas hookups, and haul away the old equipment for environmentally responsible recycling.

5. Precision Installation

  • Setting the new outdoor condenser on a level composite pad
  • Installing vibration-damping isolation blocks
  • Adapting existing ductwork with insulated, sealed transitions
  • Running new refrigerant lines using proper brazing techniques and nitrogen purging
  • Implementing updated thermostat technology, including smart Wi-Fi options

6. Commissioning and Performance Testing

HEP’s commissioning checklist ensures:

  • Refrigerant charge matches manufacturer specifications
  • Airflow across the evaporator coil meets design static pressures
  • Combustion analysis for gas furnaces yields optimal oxygen and CO readings
  • Thermostat programming aligns with homeowner schedules

7. Post-Replacement Orientation

Before leaving the site, the lead installer demonstrates filter replacement, thermostat navigation, and routine maintenance tasks. Owners receive a packet of manufacturer documentation and serial numbers for future warranty claims.

Energy-Efficiency Benefits That Extend Beyond Lower Bills

Upgrading a worn-out HVAC unit delivers immediate gains in comfort and utility costs, but the advantages reach further:

  • Reduced Carbon Footprint
    High-SEER2 and high-AFUE equipment cuts greenhouse gas emissions tied to electricity generation and natural gas consumption.
  • Improved Indoor Air Quality (IAQ)
    Modern blower motors maintain consistent airflow, supporting optional add-ons such as media filters, UV lights, and whole-home humidifiers.
  • Quieter Operation
    Variable-speed compressors and ECM blowers dramatically lower decibel levels, reducing background noise in living areas.
  • Smart Home Integration
    New HVAC systems pair seamlessly with home automation platforms, allowing remote monitoring and energy-use analytics.

Navigating Rebates, Incentives, and Warranties

Although specific dollar amounts vary, Knoxville residents may qualify for:

  • Utility company incentives for high-efficiency heat pumps
  • Federal tax credits for ENERGY STAR® certified equipment
  • Manufacturer rebates on variable-speed systems

In addition, HEP registers manufacturer parts warranties on the homeowner’s behalf and provides optional extended labor coverage. Understanding these programs ensures clients leverage every available benefit.

The Role of Proper Ductwork in a Successful Replacement

A high-efficiency HVAC unit cannot achieve its rated performance if paired with leaky or undersized ducts. HEP includes duct inspection and sealing as part of its replacement protocol, focusing on:

  • Static pressure measurement to verify adequate airflow
  • Mastic sealing of joints and plenum connections
  • R-8 insulation wrap for attic or crawlspace runs
  • Return air upgrades to balance supply and return cfm

By addressing duct deficiencies during the replacement project, HEP secures higher comfort levels and longer system life.

Common Duct Issues Found in Knoxville Homes

  • Deteriorated flex duct in vented crawlspaces
  • Uninsulated supply runs in unconditioned attics
  • Missing or undersized returns in older ranch-style floorplans
  • Kinks and sharp turns restricting airflow

Indoor Air Quality Add-Ons That Complement a New HVAC System

During replacement, homeowners often choose to enhance IAQ. Popular options include:

  • High-MERV media filters capturing fine particulates
  • UV-C germicidal lights targeting microbial growth on coils
  • Whole-home dehumidifiers combating Knoxville’s summer humidity
  • Energy recovery ventilators (ERVs) that introduce fresh air while conserving energy

These upgrades work synergistically with variable-speed blowers, maintaining optimal humidity and filtration without sacrificing efficiency.

Post-Installation Maintenance: Protecting the Investment

A new HVAC system represents a multi-year commitment. Regular preventive maintenance by HEP technicians helps preserve factory warranties and maximize lifespan. Typical tasks performed during seasonal tune-ups include:

  • Cleaning evaporator and condenser coils
  • Lubricating moving parts where applicable
  • Verifying refrigerant charge and pressures
  • Inspecting electrical connections for heat damage
  • Changing or washing air filters
  • Flushing condensate drains to prevent backups
  • Checking thermostat calibration

Documented maintenance ensures the system operates at peak efficiency throughout Knoxville’s humid summers and chilly winters.

The Long-Term Value of Professional HVAC Replacement

Beyond immediate comfort, replacing an outdated unit with a properly sized, high-efficiency system enhances overall property value. Prospective buyers increasingly consider:

  • Age and efficiency of mechanical systems
  • Documentation of professional installation
  • Transferable equipment warranties
  • Monthly utility savings potential

Homes boasting a recent HVAC upgrade often stand out in Knoxville’s competitive real estate market, reinforcing the financial wisdom of partnering with a reputable specialist like HEP.

Common Myths About HVAC Replacement Debunked

“Bigger Is Always Better”

Oversizing leads to short cycling, excess humidity, and energy waste. Precise load calculations are essential.

“Replacing the Outdoor Unit Alone Saves Money”

Mismatch between a new condenser and an old evaporator coil degrades efficiency, shortens compressor life, and voids warranties. Full system replacement preserves performance.

“Waiting Until the Unit Fails Completely Is More Cost-Effective”

Emergency replacements during peak seasons risk longer downtime, limited equipment availability, and compromised decision-making. Planned upgrades yield better outcomes.

Knoxville Neighborhoods Benefiting from Recent HEP Installations

From historic homes in the Fourth & Gill district to newer builds in Hardin Valley, HVAC replacement needs differ dramatically. HEP’s experience spans:

  • Renovations in Bearden where attic space is limited
  • Split-level residences in Fountain City requiring zoned solutions
  • Lakefront properties in West Knoxville needing humidity control
  • Rural homesteads in Gibbs or Corryton that benefit from dual-fuel systems

Understanding neighborhood characteristics ensures each installation meets unique architectural constraints and lifestyle expectations.

Emerging Technologies Shaping Future HVAC Replacement Projects

HEP continually evaluates new developments to deliver cutting-edge solutions:

  • Inverter-driven heat pumps that maintain capacity down to sub-zero temperatures
  • Refrigerants with lower global warming potential (GWP) poised to replace R-410A
  • Integrated heat pump water heaters for combined HVAC and domestic hot-water efficiency
  • Predictive maintenance sensors alerting technicians before breakdowns occur

Incorporating these advancements empowers Knoxville homeowners to stay ahead of evolving energy standards and environmental regulations.

Key Takeaways for Knoxville Property Owners Considering HVAC Replacement

• Knoxville’s humid subtropical climate puts intense year-round strain on HVAC systems.
• Ignoring warning signs—frequent repairs, rising bills, uneven temperatures—can lead to emergency failures at the worst possible moment.
• Proper load calculations, duct evaluations, and equipment matching are non-negotiable elements of a successful replacement.
• High-efficiency units reduce environmental impact, noise, and utility costs while boosting property value.
• Professional commissioning, thorough homeowner orientation, and ongoing maintenance protect the investment over the system’s lifespan.

By entrusting HVAC unit replacement to HEP’s dedicated team, Knoxville residents position themselves for reliably comfortable indoor environments, sustainable energy consumption, and peace of mind through every season.

Areas We Serve

Bristol
Belvidere
Tazewell
Caryville
Pioneer
Kodak
Cosby
Deer Lodge
Guild
Greeneville
Bluff City
Evensville
Talbott
New Market
Newcomb
Duff
Clinton
Mascot
McDonald
Cumberland Gap
Sale Creek
Collegedale
Sewanee
Blaine
Rockwood
Graysville
Morristown
Jonesborough
Walland
Friendsville
Mulberry
Sequatchie
Halls
Jamestown
Hillsboro
Ooltewah
Erwin
Hixson
Harriman
Tullahoma
Jefferson City
Decherd
Lynchburg
Louisville
La Follette
Ocoee
Lenoir City
Farragut
White Pine
Strawberry Plains
Alcoa
Lancing
Soddy-Daisy
Gatlinburg
Maryville
Harrogate
Church Hill
Rogersville
Washburn
New Tazewell
Powell
Rutledge
Luttrell
Niota
Sunbright
Spring City
Elora
Loudon
Old Fort
Oliver Springs
Coalmont
Tellico Plains
Bean Station
Seymour
Briceville
Ten Mile
Dandridge
Charleston
Knoxville
Heiskell
Thorn Hill
Kelso
South Pittsburg
Helenwood
Turtletown
Reliance
Harrison
Chattanooga
Cookeville
McMinnville
Copperhill
Shelbyville
Clairfield
Tracy City
Winfield
Georgetown
Pigeon Forge
Elizabethton
Blountville
Gruetli-Laager
Oak Ridge
Lake City
Maynardville
Palmer
Huntsville
Andersonville
Riceville
Signal Mountain
Oakdale
Lookout Mountain
Crossville
Wartburg
Etowah
Sparta
Cowan
Estill Springs
Oneida
Altamont
Pelham
Monteagle
Corryton
Robbins
Newport
Dayton
Pikeville
Whitwell
Athens
Ducktown
Sharps Chapel
Jacksboro
Englewood
Grandview
Vonore
Johnson City
Birchwood
Sevierville
Beersheba Springs
Dunlap
Speedwell
Cleveland
Sweetwater
Karns
Jellico
Fountain City
Rockford
Huntland
Monterey
Fayetteville
Kingsport
Delano
Philadelphia
Kingston
Jasper
Townsend
Benton
Calhoun
Madisonville
Decatur
Apison
Flintville
Manchester
Norris
Petros
Crab Orchard
Allardt
Mountain City
Greenback
Winchester
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