HVAC Unit Replacement

HEPHVAC Unit Replacement

HVAC Unit Replacement | Heating and Air Conditioning | Knoxville

Looking for reliable and efficient HVAC unit replacement in Knoxville? HEP's heating and air conditioning services are your go-to solution for maintaining comfort in your home or business. Our team of certified technicians specializes in fast, professional HVAC unit replacements tailored to your specific needs, ensuring your indoor climate is perfect year-round. We're committed to providing top-notch service with minimal disruption, so you can enjoy a seamless transition to your new, energy-efficient system. Trust HEP to keep you warm in the winter and cool in the summer, with expertise you can rely on and a focus on customer satisfaction. Ready for a more comfortable space? Contact us today to schedule your HVAC unit replacement!

What our customers say

Ronnie came in looked over my unit and gave me a quote to replace my unit and it beat all the other quotes ive got thanks i highyrecommend hep!!!
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A. R.
Jacob Newman provided knowledge and counsel regarding my air unit. Greatly appreciate his services
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G
Josh Sims was our ‘HEP’ when we needed it. Excellent caring professional service. Job done and well explained; thanks all day brother!
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Gary S.
We purchased our home 02/2024. During tour of home we identified issue with 1 of outside unit, submitted offer with request seller have HVAC looked at and identify issues. Was informed no leaks visible running properly yet freon was low & refilled, we believed the seller that there was no further issue and continued with sale. We had no issue with remain of winter or summer heat/cool, yet was shocked at electric bill each month but attributed to house being much larger than prior. Fast forward to 01/2025 and the extreme cold. We had another HVAC company come service unit as home always felt "cold" came to learn there was a wire that was attached in wrong position which made the unit run in A/C mode year round. Once this was fixed it smelt like the house was going to burn down and we finally had heat !!! Forward to 04/2025 we had that company come out and service both our units. We informed of hx of HVAC; completed service on units, learned the upstairs unit functioning normally, but main unit was low on Freon and LEAKING & had indicated of it was low on Freon prior it was leaking than !!! He said it would eventually turn into ice block and need to replace, well low n behold the next day it was an ice block...THIS IS WHERE HEP comes in. We contacted HEP because they installed our last HVAC at our last home as we got best deal from them. Rob came out, he had read the notes of what is going on, as soon as he pulled the panel, up an ice block still. Rob stayed all day working to get us approved, especially when we informed the girl who does the financing we wanted to go through a particular finance company, she did not and submitted to multiple others including a "lease to own" at over $300/mth for ??? Years, NO !!! We don't have that bad of credit, just submit to this company, nope she couldn't do that...Well Rob got on the phone to Marissa; informed her of situation. She contacted the said finance company and within mins yes mins she had us approved for what we needed & apparently plus and with a much more reasonable monthly payment to get a new HVAC unit installed and for the NEXT DAY !!! Yes the next day...Rob had indicated we will be extremely happy with the unit and will save us $$$ starting day 1... Brandon & Tyler came out next day and put in our new unit, both were professional, approachable, friendly and always willing to answer questions. Can't wait for a much more comfortable cooling and heating of our home & save some $$$. Rob is coming back out on Monday to look at our 2nd unit to be sure it is in optimal working condition and advise & provide estimate for it. We are soo thankful and grateful for Rob & getting this done for us !!!
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M C.
I love hep thanks for sending Ronnie out he did a awesome job
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Tyler S.
Jacob Newman came out to quote a new unit he was very professional and friendly I definitely appreciate his knowledge and kindness.
Michelle S. profile photo
Michelle S.
great experience Patrick McGraw did a fantastic job. moved into a new place ac had an issue of not turning on. Patrick got it up and running and made sure it ran good! Thank you hep and Patrick for keeping me cool for summer.
Johnny profile photo
Johnny
Jacob Newman, the tech that came out was FANTASTIC! VERY professional. He pointed out potential problems and recommended actions in great detail and in a very understandable way. He didn't just give me the old "your unit is shot and you need to replace it now" line. Promote this guy!
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Scott T.
Jacob Newman absolutely was wonderful and well want him to be our guy when we have issues with our AC unit.
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Lanita D.
Today Hep came to work on my heat pump as it was not cooling properly. Jacob Newman came and did a system inspection and found the problem. He put in an order to replace the faulty part and got my home cool. Thank you.
Scott L. profile photo
Scott L.

The Importance of Timely HVAC Unit Replacement in Knoxville

Knoxville’s climate challenges every comfort system with hot, humid summers and surprisingly brisk winters. In many homes and commercial spaces, dated heating and air conditioning equipment struggles to keep up with these seasonal swings, resulting in uneven temperatures, escalating utility bills, and rising repair needs. HEP’s HVAC unit replacement service addresses these problems by installing modern, energy-efficient systems specifically designed to meet Knoxville’s weather demands. Replacing an aging system is not merely a matter of convenience; it has tangible impacts on energy consumption, indoor air quality, and long-term property value.

Climate Realities in East Tennessee

Knoxville sits in a zone where muggy summer afternoons can soar above 90°F, while winter nights occasionally dip below freezing. The humidity places extra strain on condensers during cooling cycles, and swings between mild and cold weather force furnaces or heat pumps to cycle on and off more frequently. Old units must work harder and longer, leading to:

  • Accelerated component wear
  • Higher refrigerant pressures in cooling season
  • Extended burner run times in heating season
  • Spike in system noise and vibration

These stresses amplify the likelihood of mid-season breakdowns and heighten the payoff of switching to a modern HVAC unit matched to the home’s load requirements.

Energy Efficiency Regulations and Incentives

Over the past decade, efficiency standards such as Seasonal Energy Efficiency Ratio (SEER2) and Annual Fuel Utilization Efficiency (AFUE) have steadily tightened. While an older 10 SEER air conditioner or an 80% AFUE furnace might have been acceptable years ago, today’s 15–20 SEER2 heat pumps and 96% AFUE furnaces deliver dramatic utility savings. HEP integrates these high-efficiency models into replacement projects, helping Knoxville property owners keep pace with evolving energy codes and capitalize on potential energy incentives offered by utility providers.

Signs Your Heating and Air Conditioning System Needs Replacement

Recognizing the early symptoms of system decline helps homeowners plan an HVAC upgrade before a catastrophic failure. HEP’s technicians routinely encounter several telltale indicators:

Age Exceeding Industry Benchmarks

Most central air conditioners and heat pumps exhibit diminishing reliability after 10–12 years. Gas furnaces may last 15–20 years but often lose efficiency earlier due to heat exchanger fatigue or burner corrosion. When a unit nears or exceeds these thresholds, replacement usually provides more value than another major repair.

Persistently Rising Utility Bills

Incremental electricity or gas cost increases that outpace utility rate adjustments usually signal waning equipment efficiency. Restricted airflow, degraded refrigerant charge, or tired blower motors force the system to run longer cycles, consuming extra kilowatt-hours and therms. A new unit with variable-speed technology can cut yearly utilities dramatically.

Frequent or Costly Repairs

Needing two or more substantial repairs in consecutive seasons—such as compressor replacement followed by condenser fan failure—suggests core system components are deteriorating simultaneously. Continuous investment in aging parts rarely proves economical compared to a full unit replacement backed by a fresh warranty.

Inconsistent Indoor Temperatures

Hot or cold spots, inadequate humidity control, and stale air pockets indicate the system no longer delivers sufficient cfm or coolant flow. Re-sizing the new equipment and addressing ductwork restrictions during replacement restores balanced comfort.

Excessive Noise or Odors

Rumbling, screeching, or burnt smells commonly arise from failing bearings, blower wheels, or electrical windings. A comprehensive HVAC upgrade eliminates these nuisances and introduces quieter, brushless fan motors.

How HEP Approaches Heating and Air Conditioning HVAC Unit Replacement

Every building carries unique thermal loads, construction features, and lifestyle patterns. HEP tailors each replacement project using proven methods that ensure longevity, efficiency, and code compliance.

Comprehensive Load Calculation

Rather than relying on rule-of-thumb tonnage estimates, HEP performs Manual J load calculations. This engineering-based approach reviews:

  • Square footage and ceiling height
  • Window area, shading, and orientation
  • Insulation R-values in walls, attic, and floors
  • Air infiltration rates
  • Number of occupants and typical occupancy schedules

Accurate load assessment prevents the common issues of oversizing (short cycling, poor dehumidification) and undersizing (insufficient heating or cooling capacity).

Customized Equipment Selection

With load data in hand, HEP selects from a portfolio of heat pumps, air conditioners, furnaces, and air handlers featuring:

  • Variable-speed compressors for precise temperature control
  • Modulating gas valves that match burner output to demand
  • Electronically commutated motors (ECM) that consume less electricity
  • Coil designs optimized for R-410A and next-generation refrigerants

Selection also considers noise levels (dB ratings), cabinet footprint for tight Knoxville crawl spaces, and compatibility with existing ducting.

Seamless Ductwork Integration

A replacement project succeeds only when conditioned air reaches each room efficiently. HEP inspects duct runs for leakage, kinks, or undersized branches, sealing joints with mastic or recommending redesigns when static pressure limits airflow. Proper duct sealing can improve overall system efficiency by 20–30%.

Indoor Air Quality Enhancements

During replacement, HEP offers optional upgrades that integrate into the air handler or return plenum, such as:

  • MERV-13 or higher media filters
  • Ultraviolet germicidal lights
  • Whole-house dehumidifiers
  • Humidifiers for winter comfort

These additions tackle Knoxville’s pollen seasons and winter dryness without the need for standalone appliances.

The Step-by-Step HVAC Unit Replacement Process Performed by HEP in Knoxville

Replacing an HVAC unit involves more than swapping out metal boxes. HEP follows a meticulous sequence that prioritizes safety, performance, and homeowner convenience.

1. Pre-Installation Evaluation

• Verify capacity requirements through Manual J
• Document existing electrical service, breaker sizing, and line-set length
• Inspect condensate drainage paths and slope
• Confirm clearance for equipment removal and placement

2. Equipment Removal

• Recover refrigerant per EPA regulations
• Disconnect electrical whips and low-voltage controls
• Detach duct collars, plenums, and venting
• Remove indoor and outdoor units with protective floor coverings

3. Site Preparation

• Level and set a new condenser pad or modify attic/crawl platform
• Upgrade electrical disconnects or gas shut-offs if outdated
• Rinse or replace line-set where contamination or size mismatch exists

4. Installation of New Components

• Connect new copper lines using nitrogen purge brazing
• Install TXV or electronic expansion valves for precise metering
• Attach high-sealing gaskets at duct joints to stop leakage
• Wire thermostat cabling and configure for multi-stage control

5. Charging, Testing, and Commissioning

• Evacuate system to 500 microns to eliminate moisture
• Weigh in factory-specified refrigerant charge
• Measure superheat/subcooling to verify accurate refrigerant levels
• Test static pressure and adjust blower speeds
• Program thermostat schedules and zoning logic

6. Cleanup and Owner Orientation

• Remove debris and restore landscaping or attic insulation
• Demonstrate filter access, thermostat interface, and maintenance points
• Provide documentation for warranties and efficiency ratings

Energy Efficiency and Environmental Benefits

Upgrading from a 10 SEER air conditioner to a 16 SEER2 heat pump can yield up to 40% energy savings over the cooling season, while a jump from 80% to 96% AFUE in a gas furnace slashes gas consumption significantly. Beyond lower bills, modern HVAC units:

  • Reduce greenhouse gas emissions by consuming fewer fossil fuels
  • Utilize ozone-friendly refrigerants with lower global warming potential (GWP)
  • Support utility grid stability through demand-responsive compressor technology

In Knoxville’s humid climate, variable-speed systems also maintain longer, lower-intensity cooling cycles that pull more moisture from indoor air, cutting the need for standalone dehumidifiers and curbing mold growth.

Indoor Air Quality Upgrades During Unit Replacement

Replacing an HVAC unit provides an opportune moment to address airborne contaminants. HEP integrates IAQ solutions that operate in tandem with the new equipment.

High-Efficiency Filtration

Standard one-inch fiberglass filters capture only large dust particles. Upgraded media cabinets accommodate 4- or 5-inch filters, boosting surface area and enabling MERV-13 ratings. These filters effectively trap:

  • Fine pollen and spores
  • Pet dander and lint fibers
  • Combustion byproducts
  • Certain bacteria and virus-size particulates

Ultraviolet Disinfection

Installed near the evaporator coil, UV-C lamps bathe the coil and drainage pan in germicidal light, breaking down microbial colonies. Continuous exposure prevents biofilm formation that can restrict airflow and create musty odors.

Balanced Humidity Control

Knoxville’s summer humidity often climbs above 70%, while winter readings plunge below 30% indoors. HEP can integrate:

  • Whole-house dehumidifiers plumbed to discharge condensate automatically
  • Bypass or steam humidifiers tied into the supply duct

Proper humidity within the 40–60% range improves respiratory comfort, preserves wooden furnishings, and minimizes static shocks.

Ductwork Evaluation and Optimization

Even a top-tier HVAC unit will underperform if the duct distribution network is compromised. HEP conducts duct leakage testing and airflow balancing during replacement projects.

Common Duct Issues in Knoxville Homes

  • Uninsulated attic runs exposed to summer heat
  • Flex-duct sagging or crushed under stored items
  • Disconnected supply boots at ceiling registers
  • Return cavities using wall studs without proper sealing

Solutions Implemented by HEP

• Seal joints with mastic rated for high temperature
• Add R-8 insulation to attic ducts
• Install rigid elbows to maintain airflow direction
• Add dedicated returns to bedrooms for pressure balancing
• Perform blower door testing to measure envelope leakage improvements

Benefits of Optimized Ducting

  • Uniform temperatures throughout the property
  • Quieter airflow due to reduced turbulence
  • Smaller necessary equipment capacity, leading to lower upfront and operating costs

Smart Thermostats and Advanced Controls

Modern HVAC replacements are incomplete without intelligent controls that leverage the new unit’s capabilities.

Features of Recommended Smart Thermostats

  • Learning algorithms that adapt to occupancy patterns
  • Geofencing to adjust setpoints when occupants leave or return
  • Real-time energy usage reporting
  • Remote diagnostics alerts for filter changes or fault codes

Integration With Zoning

Knoxville homes with finished basements or multi-story layouts benefit from zoned ducting connected to motorized dampers. HEP wires the thermostat or zone panel to stage compressors and blowers uniquely for each zone, eliminating the “one-temperature-fits-all” limitation of single-stage systems.

Post-Installation Support

Installing a new HVAC unit is only the first step. HEP’s service agreements protect the investment and sustain optimized performance.

Seasonal Maintenance

  • Spring tune-ups include coil cleaning, refrigerant check, and belt inspection
  • Fall inspections cover burner assembly cleaning, heat exchanger inspection, and combustion analysis

Warranty Validation

Manufacturers often require documented maintenance to honor extended parts coverage. HEP’s technicians file electronic reports that satisfy these terms and provide customers with digital records.

Performance Monitoring

Through wi-fi enabled thermostats and cloud portals, HEP can review runtime data, diagnosing airflow restrictions or refrigerant anomalies proactively. Early corrective action prevents breakdowns during Knoxville’s peak heat or cold snaps.

Comfort and Value Impact for Knoxville Homeowners

Replacing outdated heating and air conditioning equipment resonates far beyond lower monthly bills. Homes benefit from:

  • Faster pull-down times during sweltering afternoons
  • Stable winter warmth without short bursts of overly hot air
  • Noticeably quieter indoor and outdoor operation
  • Enhanced property appeal to potential buyers who prioritize energy efficiency
  • Peace of mind backed by robust manufacturer and workmanship warranties

HEP aligns every HVAC unit replacement with these objectives, ensuring Knoxville residents experience elevated comfort no matter what the thermometer reads outside.

Areas We Serve

AlcoaAllardtAltamontAndersonvilleApisonAthensBean StationBeersheba SpringsBelvidereBentonBirchwoodBlaineBlountvilleBluff CityBricevilleBristolCalhounCaryvilleCharlestonChattanoogaChurch HillClairfieldClevelandClintonCoalmontCollegedaleCookevilleCopperhillCorrytonCosbyCowanCrab OrchardCrossvilleCumberland GapDandridgeDaytonDecaturDecherdDeer LodgeDelanoDucktownDuffDunlapElizabethtonEloraEnglewoodErwinEstill SpringsEtowahEvensvilleFarragutFayettevilleFlintvilleFountain CityFriendsvilleGatlinburgGeorgetownGrandviewGraysvilleGreenbackGreenevilleGruetli-LaagerGuildHallsHarrimanHarrisonHarrogateHeiskellHelenwoodHillsboroHixsonHuntlandHuntsvilleJacksboroJamestownJasperJefferson CityJellicoJohnson CityJonesboroughKarnsKelsoKingsportKingstonKnoxvilleKodakLa FolletteLake CityLancingLenoir CityLookout MountainLoudonLouisvilleLuttrellLynchburgMadisonvilleManchesterMaryvilleMascotMaynardvilleMcDonaldMcMinnvilleMonteagleMontereyMorristownMountain CityMulberryNew MarketNew TazewellNewcombNewportNiotaNorrisOak RidgeOakdaleOcoeeOld FortOliver SpringsOneidaOoltewahPalmerPelhamPetrosPhiladelphiaPigeon ForgePikevillePioneerPowellRelianceRicevilleRobbinsRockfordRockwoodRogersvilleRutledgeSale CreekSequatchieSeviervilleSewaneeSeymourSharps ChapelShelbyvilleSignal MountainSoddy-DaisySouth PittsburgSpartaSpeedwellSpring CityStrawberry PlainsSunbrightSweetwaterTalbottTazewellTellico PlainsTen MileThorn HillTownsendTracy CityTullahomaTurtletownVonoreWallandWartburgWashburnWhite PineWhitwellWinchesterWinfield
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