Roof Repair

HEPRoof Repair

Roof Repair | Roofing | Palmer

Is your roof showing signs of wear and tear or weather damage in Palmer? Trust HEP's Roofing for efficient, reliable roof repair services. Our expert team swiftly addresses leaks, damaged shingles, and structural issues, ensuring your home stays secure and dry. We use only the highest quality materials, tailored to withstand Palmer's unique weather conditions. With a commitment to exceptional craftsmanship and customer satisfaction, HEP's Roofing is your go-to for preserving the integrity and longevity of your roof. Say goodbye to your roofing woes and hello to peace of mind with our trusted repair solutions!

What our customers say

They came and looked over the areas in need and started the repair that day. The next day they came back and finished up. Upon finishing I received a walk through and was shown and explained all the repairs. Very professional, would definitely recommend.
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Becky P.
I recently received service from HEP for two different issues on two different days. Marcus was prompt, and expertly assessed the need for a new water pressure valve. Olin stopped by today to assess my roofing damage from our recent bad weather. His expertise was instrumental in our decision for short term repair, and a plan for future upgrading to our roof. I’m a new member to the HEP service plan, and happy to know they are only a call away should I need anything else for my home repair and maintenance issues!
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19 C.
Wow we can't say enough about our experience -Jarrod has gone above and beyond on our behalf and words are just not enough. We are overwhelmed. Also, Olin came to the house to inspect the roof and he too went above and beyond, again words just aren't enough. I am to tears thankful for these gentlemen and we are both thanking God for them and for HEP! When they say HEP is on the way they mean it. Mark & Kimberly Feltner
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Kim F.
We had a great experience with Will from HEP who visited to provide us an estimate on roof repair. He arrived on time. He was very professional and provided good information. I would highly recommend HEP based on our experience with Will
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Alva M.
Brett-Nicely came to my house to diagnose a plumbing problem in the master bathroom. Brett diagnosed the issue after examining the problem. Brett found out that it was the roof boot was the major problem. Brett is a wonderful Man and I enjoyed his company.
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Cynthia W.
John Levardi and his crew were the hardest workers I have ever seen. They got to work and never stopped except for lunch until the job was completed, took off old shingles and replaced bad wood and got new shingles on. Large roof including garage, wonderful crew including all office staff. I would give them ten stars.
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Shirley A.
We had Larry and Jorge come and fix a leak in our ceiling from the upstairs plumbing. They did amazing! They were also a thrill yo talk to. Definitely recommend them! 100%
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Cindy L.
Jeremy Ownby was here to inspect our roof damage and give us an estimate for repairs and for full roof replacement. He was very thorough offered loads of information. If the rest of the company operates like Jeremy does, I'd say they're a keeper.
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Gary S.
I have used Hep before to repair my roof and now they will replace it. Olin is great to work with and took us through the process in a professional manor. We look forward to doing business in the future. I highly recommend them!.
Paul K. profile photo
Paul K.
HEP is amazing and my roof looks phenomenal! Thank you Matt, Farah, and Melissa!!
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Melissa C.

Compliance with Palmer Building Codes and Snow Load Regulations

Palmer’s municipal authorities adopt the International Residential Code and International Building Code, but they supplement these texts with amendments that account for severe snow loads and seismic considerations common throughout Southcentral Alaska. HEP integrates local code requirements into every repair plan, ensuring structural soundness and legal adherence.

Key Code Considerations Addressed by HEP

  • Minimum design snow load of 60 pounds per square foot on low- to mid-elevation residences
  • Sheathing fastener schedules that call for corrosion-resistant ring-shank nails spaced closer together near eaves and rakes
  • Mandatory ice-barrier underlayment extending 24 inches inside the warm wall line, reducing ice dam intrusion
  • Ensuring roof slope for asphalt shingles remains at or above 2:12, or installing double underlayment layers if slopes fall below that metric
  • Verifying attic ventilation ratios of 1:150 (net free area to attic floor area) unless balanced intake and exhaust vents qualify the assembly for a 1:300 reduction

HEP liaises with municipal inspectors, provides load calculations where rafters are sistered or replaced, and secures final inspection approvals, safeguarding homeowners from compliance headaches.

Advanced Tools and Technology in Roof Repair

Leveraging modern technology streamlines project timelines and enhances repair accuracy.

Digital and Mechanical Innovations Employed

  • Infrared thermography cameras to detect thermal bridging and hidden moisture
  • Pinless capacitance moisture meters that scan decking integrity without invasive probes
  • Portable roll-forming machines for on-site fabrication of continuous standing-seam panels, minimizing lap joints and potential leak points
  • Vacuum shingle lifters allowing crews to transport bundles safely up steep pitches without damaging existing surfaces
  • Torque-controlled impact drivers that prevent over-driven fasteners, maintaining manufacturer warranties on asphalt and metal roofing systems
  • Hand-held electronic seam testers used on TPO or PVC membranes to verify weld temperatures and electrical continuity, guaranteeing watertight seams even at subfreezing ambient temperatures

By integrating these innovations, HEP delivers precision that traditional hand methods cannot achieve alone, all while reducing noise, waste, and time spent on your property.

Roof Integration: Gutters, Skylights, and Chimneys

A roof functions as a cohesive envelope; its ancillary components require equal attention.

Gutter and Downspout Rehabilitation

  • Realignment of mis-pitched gutters to establish consistent water flow
  • Installation of oversized downspouts designed to accommodate heavy spring runoff of snowmelt and rain
  • Seam resealing with cold-weather polyurethane to remain flexible during Palmer’s deep freezes

Skylight Resealing and Flashing Renewal

Skylights introduce natural light but also pose leak risks. HEP replaces brittle gaskets, re-beds counterflashing in high-temperature butyl, and verifies that curb heights clear projected snow levels.

Chimney Saddle and Cricket Construction

Snow accumulation behind chimneys can create ponding water. HEP fabricates custom saddles that divert runoff, wraps them in ice-and-water shield, and finishes the assembly with step flashing overlapped in accordance with local code.

Roofing Safety Standards and Workforce Training

A safe site protects both workers and residents. HEP enforces stringent safety protocols surpassing Occupational Safety and Health Administration benchmarks.

Safety Measures Implemented on Every Palmer Project

  • OSHA-rated full-body harnesses anchored to temporary or permanent D-rings
  • Daily jobsite hazard analyses evaluating weather, ice conditions, and wind speeds
  • Guardrail systems on low-slope structures where feasible, supplemented by warning lines
  • Rope-grabs and shock-absorbing lanyards adjusted for the specific roof pitch and fall distance
  • Respiratory protection when cutting treated lumber or heating modified bitumen, preventing inhalation of irritants

Ongoing Workforce Education

Technicians attend semi-annual workshops covering:

  • New material installation guidelines
  • Code change updates pertinent to Alaska’s unified building amendments
  • Cold-weather first-aid practices such as recognizing early hypothermia in teammates
  • Tool calibration and maintenance to ensure equipment performance in temperatures that routinely plunge below zero

Continuous training confirms that each crew member is prepared for Palmer’s challenging environment, guaranteeing that roof repairs are executed not only with skill but with uncompromising safety and regulatory compliance.

The Unique Climate Challenges Affecting Roofs in Palmer

Palmer’s position in the Matanuska-Susitna Valley creates a microclimate defined by fierce winds descending from the Chugach Mountains, dramatic freeze-thaw cycles, and prolonged winter snowpacks. Each of these elements shortens the expected lifespan of roofing assemblies if they are not engineered and maintained correctly.

  • Wind gusts exceeding 80 mph can uplift poorly fastened shingles, ridge caps, or metal panels.
  • Freeze-thaw transitions drive moisture into nail holes and minor cracks, expanding gaps and loosening fasteners.
  • Heavy snow loads compress insulation, diminishing R-values and encouraging ice dams as heated air escapes into the attic sphere.
  • Solar radiation reflected by bright snow can accelerate UV degradation of asphalt granules, especially on south-facing slopes.

HEP addresses these environmental stressors by choosing materials certified for high-wind zones, installing enhanced underlayments resistant to extreme temperature swings, and tailoring ventilation designs specific to each structure’s orientation and airflow dynamics.

Common Roof Types in Palmer and Material-Specific Repair Techniques

Asphalt Shingle Systems

Asphalt shingles remain the most prevalent residential covering throughout Palmer because they balance upfront affordability with reasonable durability.

  • HEP specifies Class 4 impact-resistant shingles that resist hail and flying debris often whipped up during Chinook wind events.
  • Repairs include replacing wind-shorn tabs, re-seating lifted starter strips, and re-sealing flashing details with high-tack adhesives rated for ‑20 °F.
  • Thermal imaging ensures newly installed shingles blend moisture levels with existing fields, preventing condensation pockets and mold growth.

Metal Roofing Systems

Metal roofs—both standing-seam and corrugated exposed-fastener panels—have grown in popularity thanks to their longevity and snow-shedding capabilities.

  • HEP performs seam-tightening procedures with calibrated seamer tools to reconcile thermal expansion gaps.
  • EPDM pipe-boot retrofits replace weather-checked neoprene gaskets around plumbing vents, eliminating drip points.
  • Zinc-aluminum coatings are touched up to protect cut edges from galvanic corrosion caused by airborne salts migrating inland from Cook Inlet.

Low-Slope Membranes: EPDM, TPO, and Modified Bitumen

Additions, sheds, and mid-century homes sometimes reveal low-slope sections that demand membrane solutions.

  • HEP utilizes fleece-backed EPDM to absorb substrate aberrations, minimizing puncture risk where foot traffic is unavoidable.
  • TPO seams are robot-welded for consistent bead temperatures, then probed to confirm full fusion—a critical step in climates with rapid heat loss.
  • Modified bitumen patches are torch-applied only when ambient conditions stay within manufacturer-approved temperature bands, preventing cold-weather delamination.

HEP’s Step-by-Step Roof Repair Process

Thorough Assessment and Documentation

  • A senior technician walks the roof deck, attic, and perimeter, logging every observable defect with high-resolution photography.
  • Moisture readings are cross-referenced with thermal scans to quantify hidden damage beyond surface blemishes.

Customized Repair Plan Development

  • Engineers determine whether local reinforcement or full deck replacement provides the best structural return on investment.
  • Material specifications align with load calculations, aesthetic preferences, and optional upgrades such as class A fire ratings.

Material Procurement and Staging

  • Supply orders are timed so that shingles, underlayment, and fasteners arrive within 24 hours of project commencement, eliminating exposure to precipitation.
  • Staging zones are lined with protective plywood or ground mats to safeguard landscaping and driveways.

Execution with Weather-Contingency Protocols

  • Crews track real-time NOAA radar data; if precipitation is forecast within a two-hour window, open decking is covered with self-adhesive synthetic underlayment.
  • Ice-and-water shield is warmed with cordless heat guns in sub-zero temperatures, ensuring full adhesive activation without torching.

Post-Repair Quality Audit

  • A team lead performs fastener pull-tests on a randomized sample of installed shingles or panels, certifying that drivers achieved correct torque.
  • Final drone imagery documents workmanship for homeowner records and any potential insurance requirements.

Preventative Maintenance Programs Tailored for Palmer Homes

Bi-Annual Roof Inspections

  • Early fall evaluations uncover summer sun damage and allow repairs before winter sets in.
  • Spring walk-throughs identify freeze-thaw cracks and confirm that snow load did not shift the roof plane.

Snow Removal Services

  • Crew members deploy plastic shovels and roof rakes that prevent granular loss while safely relieving excess weight.
  • Snow removal routes prioritize balanced clearing to avoid uneven live loads that could rack trusses.

Gutter and Roof Drainage Optimization

  • Leaf guards are retrofitted where conifer needles clog downspouts, reducing winter ice buildup.
  • Heat cables are installed in troughs vulnerable to refreezing, maintaining water pathways even during Arctic blasts.

Sealant and Flashing Refresh Schedules

  • Pipe-boot collars, counterflashing seams, and exposed fastener washers receive a fresh coat of UV-stable sealant every three to five years.
  • Galvanized valley metal is re-painted with elastomeric coatings to sustain reflectivity and corrosion resistance.

Indicators That Your Roof Needs Professional Attention

  • Dark streaks or algae mats on shingles, signaling compromised granule coverage
  • Ceiling stains near inside corners, often the first symptom of ice-dam back-ups
  • Granules accumulating in gutter troughs, a warning sign of accelerated asphalt erosion
  • Audible deck popping as temperatures drop, potentially revealing moisture-swollen sheathing
  • Drifting snow inside the attic, traced to wind-driven infiltration through displaced ridge vents

HEP’s inspection regimen is designed to catch these red flags early, preventing them from evolving into full-scale structural failures.

Ice Dam Formation and Mitigation Strategies

Ice dams form when attic heat melts roof-adjacent snow, which then refreezes at the colder eaves, creating a barrier that pools meltwater.

Remediation Techniques Utilized by HEP

  • Installation of self-regulating heat cables along eaves and inside gutters
  • Expansion of soffit intake vents paired with baffled chutes that keep insulation from blocking airflow
  • Dense-packing cellulose or spray-foam insulation at top plates to seal convection leakage pathways
  • Strategic removal of roof snow to reduce meltwater volume and dam pressure

By addressing both the symptom (existing ice) and the root cause (heat loss), HEP delivers a holistic solution.

Attic Ventilation and Insulation Upgrades

Ventilation and insulation operate in tandem, and deficiencies in one can negate the effectiveness of the other.

Attic Ventilation Improvements

  • Continuous ridge vent systems replaced with storm-proof designs that block wind-driven precipitation without restricting airflow
  • Controlled-flow gable vents equipped with backdraft dampers to prevent frigid air infiltration during blizzard conditions

Insulation Upgrades

  • Closed-cell spray foam applied to roof decks for high R-values and an integrated air barrier
  • Blown-in fiberglass top-offs where existing batts have compressed, restoring design thickness and thermal resistance

The net result is a roof assembly that retains indoor heat in winter, keeps out ambient warmth in summer, and maintains shingle surface temperatures more consistently, reducing the likelihood of damage.

Energy Efficiency and Sustainability in Roofing

HEP embraces environmentally responsible practices that also lower household energy consumption.

  • Solar-reflective asphalt shingles deflect infrared radiation, keeping attic spaces cooler during extended daylight months.
  • Metal roof colors are selected using Solar Reflectance Index data to minimize heat gain without compromising aesthetics.
  • When feasible, rigid insulation boards with recycled content are installed above decks, boosting R-values while reusing industrial by-products.
  • Tear-off debris is separated on-site; metal flashings and panels are bundled for recycling, and asphalt shingles are directed toward approved repurposing facilities for roadway aggregate.

Emergency Storm Response and Temporary Dry-In Service

Wind, sleet, or fallen tree limbs can compromise a roof at unexpected moments. HEP maintains an on-call crew dedicated solely to emergency stabilization.

  • Reinforced polyethylene tarps are fastened with 1×3 strapping, resisting wind uplift better than nail-only methods.
  • Standing water is pumped off flat roofs before temporary membranes are installed, preventing additional load stress.
  • Debris is secured or removed immediately to forestall punctures and shingle abrasion from wind-borne contact.

Once conditions stabilize, a full assessment transitions the property from temporary protection to permanent repair.

Coordination with Insurance Adjusters

Navigating insurance protocols after a storm event or sudden leak can feel daunting. HEP streamlines the administrative load by supplying:

  • Detailed photo reports capturing pre-existing conditions, immediate damage, and completed repairs
  • Scope-of-work statements aligned with standardized estimating software formats used by major insurers
  • Code-upgrade documentation when local amendments require materials or techniques above policy baseline coverage

Proper documentation accelerates claim approvals and ensures homeowners receive compensation reflective of actual repair costs.

Environmental Responsibility: Material Recycling and Waste Reduction

Recycling Streams Embraced by HEP

  • Aluminum drip edge and copper flashing are separated into dedicated scrap bins, achieving nearly 100 % metal reclamation.
  • Asphalt shingles are processed into ground aggregate for hot-mix asphalt, diverting tons of material from Mat-Su Borough landfills annually.
  • Wood decking removed during rot replacement is chipped for mulch at local soil amendment facilities, provided it is untreated lumber.
  • Packaging from new materials—plastic wraps, cardboard bundles, and pallet strapping—is baled and transported to Anchorage recycling hubs.

By closing the loop on material life cycles, HEP reduces the ecological footprint of each Palmer roof repair project.

The HEP Craftsmanship Guarantee

Quality and longevity are inseparable elements of professional roof repair, and HEP formalizes that commitment through a tiered craftsmanship guarantee.

Highlights of the Guarantee

  • Multi-year coverage on labor against leaks resulting from installation error
  • Transferability to subsequent homeowners, enhancing real estate value
  • Annual inspection voucher included for projects meeting or exceeding defined scope thresholds
  • Written documentation specifying covered repair scenarios, including flashing failures, underlayment breaches, and fastener back-out

The guarantee encourages transparent communication between technician and homeowner, ensuring continued performance well beyond the date tools leave the site.

Ongoing Innovation and Community Involvement

HEP remains an active participant in Palmer’s building community, contributing to local trade forums and partnering with vocational programs.

  • Internship slots are reserved each summer for Mat-Su youth exploring construction careers, offering hands-on experience under seasoned mentorship.
  • Crews volunteer labor and surplus materials for community projects—such as outfitting public pavilions with new metal roofs—demonstrating corporate citizenship while honing specialized skills.
  • HEP collaborates with regional suppliers to beta-test cold-weather adhesives and fasteners, feeding real-world performance data back into product development cycles.

These initiatives foster a culture of continuous improvement that manifests directly in the craftsmanship delivered to every roof in Palmer.

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(423) 819-7773