Kingsport Area
Kingsport Area | HEP
When your Kingsport home needs attention—whether it’s the sudden silence of a furnace on a frosty morning, a dripping faucet that keeps you up at night, an outlet that’s lost its spark, or shingles that have surrendered to a summer storm—HEP is the neighbor you call first. Our certified technicians arrive with fully stocked trucks, crisp uniforms, and a “Happy, Eager, Professional” attitude that has made us an East Tennessee favorite for decades. From precision HVAC tune-ups and energy-saving system replacements to code-compliant electrical repairs, leak-busting plumbing solutions, and complete roof restorations, we deliver the kind of workmanship that lets you breathe easy and stay comfortable all year long.
We know Kingsport life moves fast, so we’ve streamlined service with transparent pricing, easy scheduling, and 24/7 emergency support. One call really does solve it all: HEP coordinates the right specialists, communicates every step, and backs everything with robust warranties and a 100 percent satisfaction promise. Relax—your home is in HEP’s hands.
Our Trades
What our customers say
FAQs
What heating and air-conditioning services do you offer in Kingsport, and how fast can you respond?
Our Kingsport team installs, repairs, and maintains all major brands of furnaces, heat pumps, air conditioners, ductless mini-splits, and indoor-air-quality accessories. During normal business hours we can usually dispatch a technician the same day for no-heat or no-cool calls inside city limits. After hours we operate a 24/7 emergency line; typical response time is 2–4 hours, even on weekends and holidays.
How often should I schedule maintenance for my HVAC system, and what’s included in your tune-ups?
We recommend two tune-ups per year in East Tennessee’s climate—one in spring for cooling equipment and one in fall for heating equipment. Each visit includes a 21-point inspection: refrigerant level check, electrical connection tightening, safety control test, heat-exchanger or coil cleaning, thermostat calibration, air-filter replacement, condensate-drain clearing, and written efficiency report. Regular maintenance keeps your warranty valid, lowers energy bills, and helps prevent breakdowns during peak season.
Do you provide 24/7 emergency plumbing services in Kingsport, and what issues qualify?
Yes. Our licensed plumbers are on call around the clock for burst pipes, sewer backups, gas-line leaks, failed water heaters, and any leak that threatens property damage. We arrive with fully stocked service vans, can perform camera inspections, and coordinate directly with the city if a main shutoff or street cut is required. Non-emergencies—such as fixture upgrades or slow drains—can be scheduled during regular hours to save you the after-hours fee.
Are your electricians licensed in Tennessee, and can you handle whole-home rewiring or panel upgrades?
All field electricians hold Tennessee state licenses and complete annual continuing-education classes on the latest NEC revisions. We handle jobs ranging from outlet replacements to whole-home rewiring, panel and service-entrance upgrades up to 400 A, EV-charger circuits, generator interlocks, and surge protection. We pull all required Kingsport permits, coordinate utility disconnects, and provide a final inspection report for your insurance records.
What roofing materials do you work with, and do you offer storm-damage inspections?
Our roofing division installs and repairs asphalt shingles, standing-seam metal, EPDM and TPO flat roofs, and specialty products like synthetic slate. After hail or high-wind events we offer free storm-damage assessments, complete with drone photos, moisture-meter readings, and a detailed scope of work you can forward to your insurance adjuster. We are certified by GAF and CertainTeed, allowing us to offer enhanced manufacturer warranties of up to 50 years.
What financing or rebate options are available for HVAC, electrical, plumbing, or roofing projects in Kingsport?
We partner with several lenders to provide 0% APR plans up to 18 months and low-interest terms up to 10 years for larger projects. Qualifying high-efficiency HVAC systems may receive TVA EnergyRight rebates ($150–$500) and federal tax credits of up to 30% under the Inflation Reduction Act. We also help customers apply for utility rebates on smart thermostats and heat-pump water heaters, and we can bundle roofing or electrical work into the same financing package for a single monthly payment.