Storm Damage Restoration

HEPStorm Damage Restoration

Storm Damage Restoration | Roofing | Newport

When Mother Nature strikes and leaves your roof in tatters, HEP's Roofing is here to restore peace of mind and safeguard your home in Newport. Our expert team swiftly assesses and addresses storm damage, ensuring that your roof is not only repaired but fortified to withstand future weather events. With years of experience and a commitment to excellence, we blend top-notch craftsmanship with compassionate customer service, transforming the stress of storm aftermath into a seamless restoration experience. Trust HEP's Roofing to turn turmoil into tranquility, one shingle at a time.

What our customers say

Christian Jordan gave fantastic information and customer service helping me with my repairs needing to be done because of fire damage that was done to my house.
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Brittany M.
Just got done looking at the wind damage from the recent storms with Will. Very professional and would recommend him to come work with you!
Jacob C. profile photo
Jacob C.
Christian Jordan was my tech evaluating my roof damage from the storm. He was really nice and well spoken. He was patient and answered all of my questions in depth.
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Jamera M.
Michael Mott from HEP INC came out looked at my roof for storm damage and was very helpful and knowledgeable and was great at answering any and every question I asked. Highly recommend him and HEP if you need any work done.
Brandon S. profile photo
Brandon S.
HEP came promptly when we had loss of power due to storm damage. In fact, this is the 3rd time this has happened due to falling trees. HEP has been our go to electrical contractor each time because of their dependability, fairness, and quality of work. Zack did a great job. Very courteous. Hope to use him again soon for some other work.
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Wayne M.
Charles Clark and Kelli Gottardo came when they said they were coming. They did what they said they would do to fix problems they found with the roof. These two fellows are skilled and efficient. Furthermore, they are very pleasant!
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Rebecca B.
Just wanted to give a shout out to Josh, who came out to do our quality control inspection. My wife and I were very pleased with his thoroughness in making sure that even though everything was running well, he wanted to make sure that everything was up to his exacting standards.
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Sean H.
Frank Elmore and Shane Riedel came to give me an estimate on a roof leak. They took time to answer all my questions and were thorough as they analyzed the issues I had and gave me a fair estimate. The leak was more involved than I realized so I asked for a consultant to come out and give me a quote on an entire roof to compare the cost of repair versus entire roof. I thought it would be another day but they had Travis at my house within half an hour! They even stayed and waited to make the introductions. I decided to go with entire roof but Frank and Shane were great and very helpful!
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Christa G.
Today at 9:46 AM The Technicians at Hep are very Professional, Efficient and ALWAYS so very courteous and polite. We have had the Hep technicians work on everything from our heating to plumbing and most recently our roof. The dedication and hard work of ALL the Hep Technicians proves that Hep is reliable and always completes a project in a timely manner. Also, the Hep office staff is so friendly and always sets up convenient appointments. Thank you Hep for your dedication, professionalism and hard work. Much Appreciated. Debra & Mike T.
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Gracie B.
Has a roof leak during this storm. I called HEP and they had 2 guys out to my house in less than 2 hours. The two guys were very nice, professional and answered all my questions and concerns. Would definitely recommend
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Ben S.

Newport’s Storm Climate and Its Impact on Roofing

Newport sits at the mouth of the Severn Estuary, where maritime air masses converge with inland weather systems to create fast-moving storms that often intensify with little notice. HEP’s field data shows that roof assemblies in the city experience a unique blend of wind, rain, hail and flying debris stresses that are markedly different from inland counterparts. Understanding these localized weather profiles guides every restoration decision the team makes.

High-Wind Uplift Forces

Gale-force wind gusts exceeding 80 mph can strike several times a year, especially when Atlantic lows deepen while tracking along the Bristol Channel. Such winds:

  • Lift the leading edge of slates or shingles, prying nails and clips loose
  • Flex timber trusses enough to break brittle sarking boards
  • Detach ridge tiles, leaving longitudinal gaps that funnel rain directly onto roof felt
  • Propel garden furniture, signage and tree limbs into roof surfaces at high velocity

HEP integrates reinforced mechanical fixings and stainless-steel ridge straps to counteract these wind events, paying close attention to BS 5534 fixing specifications for Newport’s wind zone rating.

Wind-Driven Rain Penetration

While total rainfall volume is significant, the directionality of Newport’s storms poses the greater challenge. Horizontal rain can slip beneath laps that would otherwise remain watertight. Common consequences include:

  • Capillary tracking along batten interfaces, leading to hidden saturation
  • Damp insulation batts that collapse under weight, creating thermal voids
  • Secondary staining on gypsum ceilings, necessitating interior redecorating

During restoration, HEP technicians install self-sealing underlay membranes with integrated drip edges that channel moisture back onto the roof exterior, breaking the capillary path that wind-driven rain exploits.

Hail and Debris Impact

Late-spring convective storms occasionally unleash hailstones large enough to bruise bitumen-surfaced membranes and fracture concrete tiles. Impacts also originate from:

  • Fractured tree branches torn loose during squalls
  • Loose gravel scoured off adjacent flat roofs
  • Windborne industrial offcuts from nearby construction sites

HEP performs infrared thermography scans after hail events to identify latent moisture pockets beneath seemingly intact surfaces, replacing compromised sections before rot or mould develops.

HEP’s Comprehensive Storm Damage Restoration Workflow

Technicians follow a well-defined sequence that minimizes disruption, keeps neighbours safe and reduces property owner stress. Each phase builds on decades of coastal roofing experience refined for Newport’s microclimate.

Initial Emergency Stabilisation

When safe access is confirmed, crews deploy rapid mitigation techniques:

  • Tarping torn sections with reinforced polyethylene sheeting anchored over structural members
  • Installing temporary ridge caps fashioned from breathable membrane strips
  • Clearing dislodged tiles and glass shards from footpaths to safeguard pedestrians

These measures halt water ingress during the critical post-storm hours, buying time for a detailed assessment without compounding damage.

Detailed Diagnostic Survey

A multi-disciplinary team—comprising a lead surveyor, drone pilot and structural technician—collects data using:

  • 4K drone flyovers capturing oblique and nadir angles for anomaly mapping
  • Moisture meters that gauge saturation levels in decking and top-course masonry
  • Endoscopic cameras inserted through ridge vents to view hidden valleys and chimney backs

All findings feed into a cloud-based project file that the entire HEP workforce can consult, ensuring consistency from first fix to final sign-off.

Documentation for Insurance Liaison

Accurate paperwork speeds claim approval and reduces the likelihood of disputes. HEP produces:

  • Annotated roof plans marking damage type, severity and probable cause
  • High-resolution still frames extracted from drone footage with timestamp metadata
  • Material specification sheets mapping proposed replacements to like-for-like or code-approved upgrades

Clients receive digital copies so they can track submission progress in real time without chasing multiple parties for updates.

Structural Repair Phase

Once approvals land, carpentry teams reinforce or replace compromised framing. Typical interventions include:

  • Sistering new C24-graded rafters alongside wind-cracked originals
  • Installing engineered truss clips that deliver superior uplift resistance
  • Fitting WBP plywood decking where historic sarking boards have delaminated

All timber is treated to Use Class 2 or higher for fungal and insect protection, addressing Newport’s elevated ambient humidity.

Finish Layer Replacement

Roofing operatives then reinstall or upgrade the external coverings:

  • Natural Welsh slate—sourced to match the region’s aesthetic—laid in single-lapped format with copper nails
  • Interlocking concrete tiles featuring water channels that mitigate sideways rain infiltration
  • Standing-seam aluminium panels powder-coated to marine-grade specifications for exceptional corrosion resistance

During tile or slate reinstatement, HEP integrates modular photovoltaic panels if clients request renewable energy enhancements, ensuring wiring is concealed beneath the new covering for a seamless appearance.

Quality Assurance Inspection

The supervising surveyor conducts a three-tier sign-off:

  1. Visual check from ground level for uniform lines and alignment
  2. Close-up inspection via cherry picker focusing on junctions, abutments and penetrations
  3. Water-spray test replicating Newport’s lateral rain to confirm no seepage occurs under high wind pressure

Only when all metrics pass stringent thresholds is the project marked complete in the company’s digital management system.

Material Selection for Robust Storm Resilience

Selecting the right roofing system is critical to long-term performance. HEP evaluates impact resistance, wind uplift ratings, thermal performance and environmental footprint before recommending any material.

Pitched Roofs: Tiles and Slates

  • Clay tiles fired at over 1000 °C deliver high compressive strength and a naturally low water absorption rate, resisting freeze-thaw cycles common in coastal climates
  • Fibre-cement slates offer a lighter load option for Victorian properties with marginal structural allowance, yet still achieve Class 4 hail impact classification
  • Traditional natural slate remains popular for conservation areas; HEP pairs it with upgraded stainless clips to meet modern wind code demands without altering appearance

Flat Roofs: Membranes and Liquid-Applied Systems

Many Newport commercial buildings sport flat or low-pitch sections vulnerable to ponding. HEP deploys:

  • EPDM rubber sheets spanning up to 15 m without seams, virtually eliminating weak points
  • Reinforced PVC membranes incorporating fleece backing for better tensile strength under thermal movement
  • Liquid polyurethane coatings that cure to form monolithic, seamless waterproof barriers, ideal for irregular penetration layouts around HVAC units

Metal Roofing Options

Metal offers impressive longevity and minimal maintenance when specified correctly for coastal settings:

  • Zinc-titanium alloy forms a self-healing patina that seals micro-scratches, reducing corrosion risk
  • Galvalume steel—zap-coated with aluminium and zinc—delivers enhanced sacrificial protection compared to galvanised steel alone
  • Copper is reserved for heritage projects; HEP applies an isolating slip sheet to prevent electrolysis when adjoining dissimilar metals

Gutter and Downpipe Rehabilitation

Storms rarely spare roof drainage components. Blocked or distorted channels can back-up water underneath eaves, undoing fresh roofing work.

Seamless Aluminium Solutions

HEP fabricates continuous lengths of aluminium guttering on site, producing runs tailored to each façade. Seamless construction:

  • Removes expansion joints where debris often lodges
  • Reduces leak potential associated with sectional gutter seams
  • Accepts high-performance polyester powder coatings in coastal-resistant finishes

Leaf Guards and Debris Management

To reduce annual maintenance requirements, the team installs:

  • Micro-mesh stainless inserts that allow 100% of rainwater to pass while rejecting even small pine needles
  • Roll-in foam filters impregnated with antimicrobial agents to curb moss growth
  • Hinged leaf guards that swing open for occasional cleaning without full removal

Chimney and Roof Penetration Sealing

Penetrations constitute the traditional weak spots of any roofing assembly. Newport’s frequent freeze-thaw cycles accelerate mortar degradation, making proactive refurbishment essential.

Lead Flashings and Soakers

HEP artisans hand-dress milled code 4 or code 5 lead into step flashings, ensuring overlaps meet minimum 150 mm vertical coverage requirements. For lightweight alternatives, polymer-backed aluminum flashing tapes are employed, but only in locations free from thermal stress.

Flaunching and Cowl Replacements

Chimney stacks routinely lose the uppermost flaunching after a windstorm. Reconstruction involves:

  • Raking out at least 25 mm of old mortar to create a mechanical key
  • Re-bedding pots on sulphate-resistant cement mixes to extend service life
  • Installing bird-guard cowls that simultaneously reduce downdraught issues for open fires

Safety and Compliance on Newport Job Sites

Stringent safety culture underpins every HEP project, reflecting not just legal obligations but a deep commitment to workforce and public welfare.

Highly Trained Teams

  • All operatives hold Construction Skills Certification Scheme (CSCS) cards in their relevant disciplines
  • IPAF-certified staff operate platform lifts and boom access safely in confined street settings
  • Supervisors maintain Site Management Safety Training Scheme (SMSTS) accreditation, enabling rapid hazard recognition and resolution

Scaffold and Fall-Arrest Systems

Urban Newport streets often feature narrow pavements and high foot traffic volumes. HEP adapts access strategies accordingly:

  • Tube-and-fitting scaffolds with integrated pavement gantries keep debris contained
  • Edge protection nets prevent small tools or slate offcuts from falling onto parked vehicles
  • Horizontal lifeline systems on large commercial roofs allow tethered mobility without hindering productivity

Regular toolbox talks reinforce compliance with the Work at Height Regulations 2005, and independent inspectors audit scaffolds weekly or after significant weather events.

Sustainability and Energy Efficiency in Restoration

Storm damage restoration presents a valuable opportunity to reduce operational carbon footprints. HEP integrates eco-positive features wherever feasible.

Cool Roofing and Reflective Surfaces

Applying reflective roof membranes or coatings lowers surface temperatures, yielding multiple benefits:

  • Attic heat build-up is reduced, lowering air-conditioning energy demand by up to 15 % during warm months
  • Thermal cycling stresses decrease, extending covering lifespan
  • Urban heat-island effects diminish, contributing to Newport’s climate objectives

Reclaimed Slate Utilization

HEP salvages undamaged slates from stormed roofs, grading them for thickness, camber and colour before stockpiling. These reclaimed units:

  • Lower embodied carbon compared to new quarry extraction
  • Provide aesthetic continuity for patch repairs on listed buildings
  • Meet local planning authority preferences for heritage conservation efforts

Rainwater Harvest Integration

When installing new guttering, HEP can adapt downpipes to feed into below-ground storage tanks. Captured water is suitable for:

  • Garden irrigation, reducing municipal consumption
  • Vehicle washing, eliminating the need for potable supply
  • Toilet flushing systems in commercial settings, slashing utility bills

Preventive Maintenance Programmes

Once a roof has been restored, ongoing care dramatically extends its service life. HEP offers structured maintenance that property owners can tailor to their asset strategy.

Semi-Annual Inspections

Technicians schedule spring and autumn visits timed around Newport’s peak storm seasons. Typical tasks include:

  • Clearing minor moss accumulations before root systems degrade shingle surfaces
  • Re-torquing fasteners on metal panels to accommodate seasonal thermal shifts
  • Inspecting sealant beads at solar panel mounts and vent stacks for early signs of ultraviolet breakdown

Storm-Readiness Upgrades

Preventive packages can incorporate optional resilience boosters:

  • Install secondary water-shedding membranes under vulnerable valleys
  • Fit wind deflectors along gable ends to reduce uplift pressure
  • Reinforce critical ridge lines with high-tensile carbon-fibre battens

These upgrades are particularly popular with Newport schools and healthcare facilities, where uninterrupted operations are paramount.

Integrated Flat-to-Pitched Conversions

Some older commercial premises constructed in the mid-20th century suffer recurring storm leaks due to poorly drained flat roofs. HEP offers conversion solutions that overlay lightweight pitched structures atop existing decks. Core advantages include:

  • Steep slopes shed water more rapidly, removing ponding risk
  • Opportunity to install high-performance insulation above the old waterproof layer, creating a warm-deck assembly
  • Enhanced architectural appearance that can increase property value in Newport’s competitive commercial market

The conversion process is engineered to avoid excessive load on existing walls; lightweight cold-formed steel trusses distribute weight evenly while accommodating large clear spans over industrial floor plans.

Vent Stack and Skylight Upgrades

Storm gusts can loosen skylight frames or snap vent pipes protruding above rooflines. HEP replaces outdated penetrations with modern, impact-resistant assemblies:

  • Polycarbonate skylight domes featuring integral fall-restraint grills and UV-inhibiting treatments
  • Flexible lead-replacement collars on vent stacks, which maintain watertight seals even when pipe alignment shifts during high winds
  • Aluminium curb flashings pre-finished with anti-corrosive primers for aggressive salt air environments

Case Scenario: Rapid Response Following a Newport Waterfront Squall

In the early hours of a March morning, a short-lived yet violent thunderstorm swept across the River Usk, ripping 40 square metres of interlocking tiles from a mixed-use block on Clarence Place. Debris threatened the active roadway below and rainwater cascaded through the exposed openings.

Within 30 minutes of notification, HEP’s emergency unit arrived with portable lighting, perimeter fencing and weather-resistant tarpaulins. By sunrise, the team had:

  • Cordoned off the pavement, redirecting foot traffic safely without council involvement
  • Deployed an articulated boom lift to clear loose fragments from parapet gutters
  • Installed ridge-to-eaves tarps secured by weighted sand tubes that prevented wind billowing

A full forensic survey commenced later that morning. Drone imaging revealed age-related fatigue along batten fixings, exacerbated by the night’s extreme gusts. Insurance assessors accepted HEP’s digital evidence without amendment, authorising a complete retile. The crew later installed clay pantiles upgraded with stainless-steel clips, a ridge ventilation system and new continuous aluminium gutters—restoring both integrity and aesthetics within 10 working days.

Comprehensive Interior Remediation

Storm breaches often leave hidden moisture within ceiling voids, risking mould colonisation long after external repairs conclude. HEP collaborates with certified remediation partners to execute:

  • Targeted dehumidification using desiccant machines capable of 300 m³ /h airflow, adjustable for occupied spaces
  • HEPA-filtered negative-pressure containment that prevents spore migration into adjacent rooms
  • Thermal imaging validation ensuring timber moisture content returns to below 16 % before cavity closure

This holistic approach shields occupants from respiratory hazards and preserves newly installed roofing fabric from trapped vapour degradation.

Digital Twin Creation for Ongoing Asset Management

As part of larger corporate contracts, HEP supplies digital twins—three-dimensional roof models embedded with inspection history and material specifications. Benefits include:

  • Instant visual reference for future maintenance planning, accessible via secure web portal
  • Predictive analytics that suggest ideal inspection intervals based on local weather forecasts and material ageing curves
  • Streamlined handovers to facilities managers when property ownership changes, safeguarding institutional memory

Edge Metal and Parapet Coping Solutions

For commercial roofs with parapet walls, coping stones can shift under lateral wind loads. HEP’s precision-fabricated edge metal assemblies counteract these forces:

  • Interlocking extruded-aluminium copings fastened with concealed hold-down cleats
  • Compression gaskets forming continuous weather seals without exposed sealant beads
  • Optional sacrificial snow clips for buildings situated in Newport’s higher elevation suburbs, where winter accumulation can add weight to parapets

Thermal Upgrades Using Inverted Roof Configurations

When restoring concrete flat roofs, HEP can specify inverted systems that position insulation above the waterproof membrane. Advantages include:

  • Membrane is protected from thermal stress and ultraviolet radiation, prolonging lifespan
  • Rigid XPS boards achieve consistent λ-values even when periodically wet, ideal for Newport’s damp climate
  • Ballast—either gravel or paving slabs—anchors insulation during gales, while doubling as an accessible roof terrace where planning permits

Lightning Protection Integration

Recordings from local meteorological stations show Newport receives several hundred lightning strikes annually. During roof restoration, HEP coordinates with qualified lightning protection specialists to install bonded conductor networks:

  • Air terminals affixed to ridge points and high parapet corners
  • Down-conductors routed outside the building envelope to avoid potential side-flash inside cavity walls
  • Earth terminations inspected for resistance below 10 ohms, as stipulated in BS EN 62305

A seamless integration prevents post-installation penetrations that could compromise newly laid membranes.

Acoustic Enhancements for Storm Noise Reduction

Roofs act as drums during heavy rain or hail, impacting occupant comfort in offices and loft conversions. HEP offers acoustic packages that include:

  • High-density acoustic mats beneath slate battens, absorbing airborne and impact sound
  • Multi-layer plasterboard ceiling upgrades with staggered joints to damp resonance
  • Mineral wool cavity infills rated at 45 dB sound reduction, complementing existing insulation

The results are quieter interiors during Newport’s frequent downpours, aligning with Part E of building regulations for sound insulation.

Fire-Resistant Sarking and Decking Upgrades

Lightning and electrical faults can ignite roofs; therefore, replacing damaged decks presents an opportune moment to enhance fire performance. HEP installs:

  • Class A1 non-combustible magnesium oxide boards as an alternative to traditional plywood
  • Intumescent coatings on timber trusses, expanding up to 50× thickness when exposed to flame
  • Firebreak cavities at 7 m intervals in large-area commercial roofs, hindering lateral fire spread

These measures meet or exceed guidance in Approved Document B, ensuring restorations’re not only storm-resistant but also fire-safe.

Colour-Matched Finishing and Aesthetic Integration

Roof repairs often raise concerns about mismatched replacements. HEP’s network of suppliers provides colour matching for:

  • Clay pantiles with bespoke pigment blends fired into the glaze
  • Powder-coated metal trims baked to RAL tones specified by architects
  • UV-stable acrylic coatings for concrete tiles that replicate weathered finishes without appearing “patched”

By harmonising new and old sections, restorations preserve curb appeal crucial to Newport’s diverse property stock—from Victorian terraces to contemporary waterfront flats.

Ongoing Innovation and Research Partnerships

HEP collaborates with Cardiff University’s School of Engineering on research into advanced composite battens and storm-resilient fixings. Current pilot projects involve:

  • Integrating recycled carbon-fibre strands into GRP battens for a 35 % weight reduction without sacrificing pull-out resistance
  • Testing self-healing elastomeric coatings that close micro cracks under ultraviolet exposure
  • Modelling aerodynamic roof profiles that deflect wind vortices, reducing uplift pressure by up to 22 % in computational simulations

Findings feed back into practical restoration strategies, keeping HEP at the forefront of Newport roofing resilience.

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