Urgent Repair
Urgent Repair | Commercial Plumbing | Plumbing | Ten Mile
When a burst pipe threatens to halt production or an overflowing drain starts driving customers away, Ten Mile businesses call HEP for fast, no-nonsense commercial plumbing solutions. Our licensed technicians arrive — day or night — with fully stocked trucks, industrial-grade tools, and the experience to diagnose and resolve the toughest issues on the first visit. From restaurants with grease-clogged lines to warehouses facing backflow emergencies, we know every minute of downtime costs money, so we work swiftly while keeping your staff and patrons safe.
Beyond urgent repairs, we’re partners in prevention. HEP offers proactive maintenance plans, pressure testing, and code-compliant upgrades that keep your operation running smoothly and your reputation spotless. All work is backed by transparent pricing, clear communication, and the kind of neighborly service you’d expect from a local team that’s protected Ten Mile businesses for decades. When reliability matters most, make the call that keeps water where it belongs.
FAQs
How fast can you reach my Ten Mile business in a plumbing emergency?
Because we keep on-call technicians stationed in and around Ten Mile, our average arrival time is 60 minutes or less from the moment you approve the dispatch. In extreme weather or during large-scale events we may quote up to 90 minutes, but you will receive real-time updates and an exact ETA as soon as the job is booked.
What kinds of urgent commercial plumbing problems do you repair?
Our crew is equipped to handle any issue that threatens to interrupt operations or cause property damage, including burst or frozen pipes, sewer line blockages, overflowing grease traps, failed water heaters or boilers, gas and water leaks, backflow preventer malfunctions, roof drain failures, and major fixture breakdowns in restrooms or kitchens.
Is your emergency service really available 24/7, even on holidays?
Yes. We operate a true 24/7/365 dispatch center staffed by licensed plumbers who rotate night, weekend, and holiday shifts. No answering machines—your call is picked up by a live team member who can authorize immediate service crews regardless of the time or date.
What should I do while waiting for your technicians to arrive?
If it is safe, shut off the closest isolation valve or the building’s main water supply to limit damage. Turn off electrical power to any affected zones, evacuate employees from flooded areas, and avoid using fixtures tied to the problem line. Our dispatcher can walk you through additional steps like depressurizing a boiler or silencing an alarm until help arrives.
Are your plumbers fully licensed, insured, and familiar with commercial codes?
Absolutely. Every field technician holds a Tennessee journeyman or master plumbing license, carries at least $2 million in liability coverage, and receives ongoing training on ADA, IPC, UPC, OSHA, and fire-suppression code requirements specific to commercial facilities such as restaurants, factories, and multi-tenant office buildings.
How do you price emergency repairs, and can I get an upfront estimate?
For after-hours calls we charge a flat emergency dispatch fee that covers travel and the first hour on site. Before any repair begins, your lead plumber diagnoses the issue and provides a written, line-item estimate—including labor, parts, and any overtime rates. Work starts only after you authorize the cost, so there are no surprise charges on the final invoice.