Customer Satisfaction
Customer Satisfaction | Heat Repair | Heating and Air Conditioning | Soddy-Daisy
When a cold snap hits Soddy-Daisy, you don’t have time to wonder if your furnace will make it through the night—you need heat repair that shows up fast and fixes the problem the first time. HEP’s certified technicians arrive in fully stocked trucks, ready to diagnose everything from faulty ignitors to worn blower motors. Because we’re local, we know the quirks of Tennessee winters and the systems that keep our neighbors warm, and we back every repair with straightforward pricing and a 100% satisfaction guarantee.
Customers choose HEP for more than technical skill; they choose us for the way we treat people. From the friendly voice that answers your call 24/7 to the tidy workspace we leave behind, every step is designed to make you feel confident and cared for. Whether you need an emergency fix at midnight or a preventative tune-up before the season changes, trust the team that Soddy-Daisy homeowners have relied on for decades—HEP keeps your comfort running, so you can get back to enjoying home.
FAQs
How do I know if my heating system needs professional repair?
Common warning signs include uneven heating, unusual noises (banging, squealing, or rumbling), frequent cycling on and off, a sudden spike in energy bills, or the system blowing cool air. If you notice any of these issues—or if your thermostat settings no longer match the indoor temperature—schedule a service call right away. Early intervention can prevent costlier repairs and prolong your equipment’s lifespan.
What types of heating systems do you service in Soddy-Daisy?
Customer Satisfaction Heating & Air Conditioning services gas and electric furnaces, heat pumps, dual-fuel systems, ductless mini-splits, and packaged rooftop units. We are experienced with equipment from all major manufacturers, including Trane, Lennox, Carrier, Goodman, and Rheem. Whether your home or business uses a traditional forced-air furnace or a high-efficiency heat pump, we have the expertise and OEM parts to get it running safely and efficiently.
How quickly can you respond to a no-heat emergency?
We offer 24/7 emergency repair throughout Soddy-Daisy and the surrounding Hamilton County area. Calls received before 10 p.m. typically receive same-day service, and overnight calls are prioritized for early next-morning dispatch. Our fully stocked service vans allow most critical repairs—igniter replacements, blower motor swaps, limit-switch resets—to be completed in a single visit.
Are your technicians certified and insured?
Yes. All of our HVAC technicians are EPA-certified for refrigerant handling and hold NATE (North American Technician Excellence) credentials. We carry full liability and workers’ compensation insurance for your peace of mind, and every team member undergoes background checks and ongoing factory training to stay current with evolving safety codes and technology.
How much will a typical heat repair cost, and do you offer financing?
Service call diagnostics start at $89. After diagnosing the issue, we provide an upfront, flat-rate quote that includes parts, labor, and tax—no overtime or hidden fees. Minor repairs such as thermostat replacement may run $150–$250, while major components like heat exchangers or compressors can range from $600 to $1,500. For larger repairs, we partner with Synchrony and Wells Fargo to offer 0% APR financing for 6–18 months, subject to credit approval.
What can I do to prevent future heating breakdowns?
1. Replace or clean air filters every 1–3 months. 2. Keep supply and return vents unobstructed. 3. Schedule professional maintenance each fall; our 18-point tune-up includes combustion analysis, electrical testing, and safety checks. 4. Install a programmable or smart thermostat to minimize excessive cycling. 5. Ensure outdoor heat-pump units remain clear of leaves, ice, and debris. Consistent maintenance not only reduces unexpected failures but can also improve system efficiency by up to 15%.