Exceptional Customer Service
Exceptional Customer Service | HVAC Unit Replacement | Heating and Air Conditioning | Pelham
When your comfort is on the line, Pelham residents know HEP delivers. Our courteous technicians arrive on time, listen to your needs, and walk you through every option—never with pushy sales tactics, always with crystal-clear pricing. We treat your home like our own, protecting floors, cleaning as we go, and following up to be sure every thermostat tap feels perfect. That commitment to white-glove service is why neighbors keep recommending us for routine tune-ups, emergency repairs, and, when it’s time, expert HVAC unit replacement.
Choose HEP and you get more than a new system; you get peace of mind backed by industry-leading warranties, energy-saving guidance, and a 100% satisfaction promise. From loading the old equipment onto the truck to optimizing airflow in the very last vent, we handle every detail so you can sit back and enjoy dependable, efficient comfort season after season. Discover how hassle-free heating and cooling can be—call HEP today and feel the difference tomorrow.
FAQs
How do I know it’s time to replace my HVAC unit in Pelham rather than repair it?
Most systems last 10–15 years. If your unit is within or past that window, needs frequent repairs, or delivers uneven temperatures and higher utility bills, replacement often costs less in the long run. Our technicians provide a free assessment that factors in system age, repair history, SEER rating, and Pelham’s humid subtropical climate to determine if a new unit is the smartest investment.
What size HVAC system is right for my Pelham home?
Proper sizing is critical for comfort and efficiency. We perform a Manual J load calculation that examines square footage, insulation levels, ductwork condition, window orientation, and local design temperatures (93°F summer highs, 28°F winter lows). This scientific approach prevents undersizing (constant running) and oversizing (short-cycling, humidity issues). We then recommend equipment that meets these exact requirements and any future home additions you may plan.
How long does the replacement process take, and will I be without heating or cooling?
Most residential change-outs are completed in a single day. We schedule at your convenience, arrive with all equipment, protect your floors, and remove the old unit for recycling. Your downtime is minimal—often just a few hours—because we stage the new system before disconnecting the old one. Large properties or duct modifications can extend the job to two days, but we’ll provide temporary cooling or heating solutions if needed.
What energy savings can I expect with a new high-efficiency HVAC system?
Today’s units carry SEER2 ratings up to 20+ and AFUE ratings of 95% or higher. Upgrading from a 10-SEER to a 16-SEER air conditioner can cut cooling costs by roughly 37%. Variable-speed compressors and smart thermostats further reduce Pelham’s high summer humidity and operating expenses. We calculate your projected savings during the estimate, and many customers see full payback within 3–5 years through lower utility bills.
Do you offer financing, rebates, or tax credits for HVAC replacements?
Yes. We partner with leading lenders to provide 0% APR promotional financing, low monthly payments, and no-prepayment-penalty options. Alabama Power rebates, manufacturer incentives, and federal tax credits under the Inflation Reduction Act can save you up to $2,000 on qualifying heat pumps and high-efficiency gas furnaces. Our office handles all paperwork to ensure you receive every available incentive.
What warranties and post-installation support do you provide?
All new systems come with a 10-year manufacturer parts warranty and a 1-year labor warranty, which we extend to 10 years when you enroll in our Comfort Club maintenance plan. This plan includes two seasonal tune-ups, priority scheduling, 15% repair discounts, and filter reminders. Our Pelham-based customer care team is on call 24/7 for any concerns, and we guarantee 100% satisfaction—if you’re not happy, we make it right at no additional cost.