Customer Service
Customer Service | Air Conditioning | Heating and Air Conditioning | Ooltewah
When the Tennessee heat turns up, Ooltewah homeowners turn to HEP’s trusted experts for reliable air conditioning relief. Our courteous, drug-tested, and background-checked technicians arrive on time, listen to your concerns, and lay down protective mats and shoe covers before any work begins. From precision tune-ups that lower utility bills to same-day repairs and whisper-quiet replacements, we tailor every solution to your home’s unique needs—backed by honest, upfront pricing and a 100% satisfaction guarantee.
Behind every cool breeze is a company that cares. HEP’s customer-first approach means 24/7 live phone support, real-time text updates as your technician is en route, and clear explanations you can actually understand. We stock our service vans like rolling warehouses, so most fixes are completed in a single visit, and our ENERGY STAR® options help you stay comfortable while shrinking your carbon footprint. Discover why families in Ooltewah say, “One call does it all”—and feel the difference truly exceptional air conditioning service can make.
FAQs
What types of air conditioning systems do you install in Ooltewah homes and businesses?
We install a full range of cooling solutions, including traditional split-system central air conditioners, high-efficiency heat pumps, ductless mini-splits, and packaged rooftop units. Our comfort advisors start with a free in-home assessment to determine the right capacity and SEER2 rating for Ooltewah’s hot, humid summers. We work with leading brands such as Trane, Carrier, Rheem, and Mitsubishi Electric to ensure dependable performance and local parts availability.
How often should I schedule maintenance for my air conditioner in Ooltewah’s climate?
Because Ooltewah experiences long cooling seasons and high humidity, we recommend professional preventive maintenance once a year—ideally in early spring before temperatures climb. Our 21-point tune-up includes coil cleaning, refrigerant level check, electrical testing, condensate drain clearing, and thermostat calibration. Regular service can boost efficiency by up to 20 %, extend equipment life, and keep your manufacturer’s warranty valid.
Why is my air conditioner blowing warm air, and can you repair it the same day?
Warm air typically indicates issues such as low refrigerant, a frozen evaporator coil, tripped breaker, or a failed compressor. Call us at the first sign of trouble; our Ooltewah-based technicians carry common replacement parts on fully stocked trucks and resolve most problems in a single visit. We offer same-day emergency repair 7 days a week with transparent, upfront pricing—no surprise after-hours fees.
How much does a new air conditioning installation cost in Ooltewah, and do you offer financing?
Prices vary based on system type, size, and efficiency rating, but most residential installations in Ooltewah range from $4,500 to $9,500, including equipment, labor, permits, and basic duct adjustments. High-efficiency heat pumps or multi-zone ductless systems may cost more but deliver significant energy savings. We partner with TVA EnergyRight and multiple lenders to provide 0 % APR promotional financing and low-monthly-payment options for qualified homeowners.
Can upgrading my old AC unit really lower my energy bills?
Absolutely. Replacing a 10–13 SEER unit installed before 2006 with a modern 16–20 SEER2 model can cut cooling costs by 30–50 %. Newer systems use variable-speed compressors, advanced refrigerants, and smarter controls to match Ooltewah’s load demands more precisely. We perform an in-depth load calculation (Manual J) to avoid oversizing and help you maximize TVA rebates and federal tax credits available for high-efficiency heat pumps and central ACs in 2024.
Do you provide indoor air quality solutions along with AC service?
Yes. High humidity in the Tennessee Valley can promote mold, allergens, and musty odors. We integrate whole-home dehumidifiers, UV germicidal lights, media air cleaners, and MERV-13 filter upgrades with your existing HVAC system to improve air quality without sacrificing efficiency. Our technicians will test indoor humidity and particulate levels, then recommend tailored solutions to keep your Ooltewah home comfortable and healthy year-round.