Emergency Repairs
Emergency Repairs | Commercial Plumbing | Plumbing | Newcomb
When a burst pipe floods your café at dawn or the staff toilets block right before lunch rush, you need a team that treats your downtime like an emergency. HEP arrives fast, tools in hand, ready to isolate the issue, protect stock and flooring, and restore full flow so customers never notice a hiccup. Our licensed technicians know the quirks of Newcomb’s shopping strips, warehouses, and office parks, and they carry the parts to fix most failures on the spot—no second call-out, no excuses.
From grease-clogged trade-waste lines to malfunctioning backflow devices, we tackle every aspect of commercial plumbing with the same calm urgency. Transparent pricing, real-time progress updates, and tidy workmanship mean you can keep serving patrons or running production while we work discreetly in the background. Save our number today; when the next plumbing surprise strikes, HEP will already be on the way.
FAQs
What situations count as a commercial plumbing emergency in Newcomb?
Any issue that threatens health, safety, or business continuity is classed as an emergency. Typical examples include burst water mains, major gas leaks, blocked trade-waste lines, sewage back-ups, sudden loss of hot water to kitchens or amenities, and any leak that risks flooding stock or electrical plant. If your operations, staff, or customers are at risk, call us immediately and we will treat it as an emergency.
How fast can your plumbers reach our Newcomb premises after we call?
We maintain a dedicated emergency crew based in the Geelong region, allowing us to reach most sites in Newcomb within 60 minutes—often sooner during business hours. Our vans are GPS-tracked, and we dispatch the closest licensed plumber with the right equipment as soon as your call comes in.
Are your technicians qualified to handle complex commercial systems?
Yes. All emergency technicians hold Victorian plumbing and gas-fitting licences, backed by confined-space, working-at-heights, and backflow prevention certifications. We routinely repair commercial boilers, thermostatic mixing valves, RPZ devices, trade-waste pre-treatment systems, and large-diameter fire mains, so you can be confident your compliance requirements will be met.
Will emergency repairs disrupt my business operations?
Our goal is to minimise downtime. We isolate only the affected section, set up safe work zones, and, where possible, schedule intrusive works outside peak trading times. For critical facilities such as hospitals or food-production lines, we can provide temporary bypass pumping or water heaters to keep essential services running while permanent repairs are completed.
Do you provide after-hours, weekend, and public-holiday coverage?
Absolutely. Our 24/7 emergency hotline is staffed every day of the year, including Christmas and Easter. The same fully qualified plumbers who attend weekday call-outs are rostered for nights and weekends, so you receive consistent workmanship and warranty coverage no matter when the problem occurs.
How are costs calculated for emergency commercial plumbing work?
When you call, we give a transparent schedule of rates: an emergency attendance fee that covers rapid mobilisation, an hourly labour rate (billed in 15-minute increments after the first hour), plus materials at trade cost. For larger repairs we provide a fixed quotation once the immediate danger is contained. All pricing is GST-inclusive and itemised on the final invoice for easy cost-centre allocation.