Emergency Repairs
Emergency Repairs | Air Conditioning | Heating and Air Conditioning | New Tazewell
When the Tennessee sun turns up the heat, New Tazewell homeowners count on HEP for dependable air conditioning rescue. One quick call puts our certified technicians in motion—arriving with fully stocked trucks, advanced diagnostics, and the know-how to revive any make or model. From frozen coils to failing compressors, we isolate the problem fast and get cool air flowing again before discomfort sets in.
HEP’s emergency repairs heating and air conditioning team is on duty 24/7 because breakdowns don’t respect business hours. We stand behind every repair with transparent pricing, rock-solid warranties, and a courtesy follow-up to ensure your system keeps humming long after we’ve left. Need reliable relief right now? Trust the neighborly pros who treat your home like their own—call HEP and chill with confidence.
FAQs
How quickly can you arrive for an emergency air-conditioning repair in New Tazewell?
Our on-call technicians are available 24/7, 365 days a year. Because we’re based right here in Claiborne County, typical arrival time is 60–90 minutes from your call, even on nights, weekends, and holidays. During extreme-weather spikes we dispatch extra crews to keep wait times as short as possible and always confirm an ETA while you’re on the phone.
What situations qualify as an emergency AC repair?
We recommend calling immediately if: • Your AC has completely stopped and indoor temperatures are rising above 80 °F. • You smell burning, see smoke, or hear electrical popping. • Refrigerant or condensate is leaking onto floors, ceilings, or electrical components. • The outdoor unit is icing over or tripping the breaker repeatedly. • Someone in the home relies on temperature-sensitive medication or has a medical condition aggravated by heat. If you’re unsure, phone us—our dispatcher will help you decide whether an emergency visit is needed or if a next-day appointment will suffice.
Do you work on all brands and types of air-conditioning systems?
Yes. Our EPA-certified technicians are trained and stocked for central split systems, heat pumps, mini-splits, and packaged units from Trane, Carrier, Goodman, Lennox, Rheem, Mitsubishi, and more. We carry common replacement parts on our service trucks, so most emergency repairs in New Tazewell are completed in a single visit.
What should I expect during an emergency service call?
1. Immediate safety check: The tech powers down the system and addresses hazards such as electrical shorts or refrigerant leaks. 2. Diagnostic scan: We use digital gauges, multimeters, and infrared thermometers to pinpoint the fault. 3. Up-front quote: You’ll receive a written estimate before any repair begins. 4. Repair and test: Components are replaced or rewired, refrigerant is recharged if needed, and the system is run through a full cooling cycle to confirm proper operation. 5. Report & advice: You’ll get a summary of the problem, warranty information on parts/labor, and tips to avoid repeat failures.
How much will emergency air-conditioning repair cost?
Our after-hours diagnostic fee in New Tazewell starts at $119, which covers travel, safety checks, and the first 30 minutes of troubleshooting. Parts and labor are priced separately and quoted before work begins. Typical emergency repairs—such as replacing a failed capacitor, contactor, or blower motor—range from $150 to $450 total. We waive the diagnostic fee if you authorize the repair during the same visit, and we offer financing options for larger fixes like compressor or coil replacement.
What can I do to prevent future AC emergencies?
• Change the air filter every 30–60 days during cooling season. • Keep the outdoor condenser clear of weeds, leaves, and debris. • Schedule a professional tune-up each spring to clean coils, tighten electrical connections, and check refrigerant levels. • Install a surge protector to safeguard the compressor and control board during lightning storms common in East Tennessee. • Listen for new noises and call us at the first sign of trouble—small issues are cheaper to fix before they turn into middle-of-the-night breakdowns.