Certified Crews
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Certified Crews | Storm Damage Restoration | Roofing | Johnson City
When fierce Appalachian weather rattles Johnson City, HEP’s certified roofing crews arrive ready to protect what matters most—your home. Armed with years of local experience, industry-leading tools, and an unwavering commitment to craftsmanship, our professionals move quickly to assess every shingle, flashing, and fascia board. From emergency tarping to meticulous repair, we tackle the hidden issues hail, wind, and driving rain can leave behind, restoring not only your roof but your peace of mind.
Our storm damage restoration service begins with a free, no-obligation inspection, followed by clear photo documentation and insurance-ready estimates. We source premium, impact-rated materials chosen to withstand East Tennessee’s wildest forecasts, and back every project with ironclad workmanship warranties. Whether you need a small patch or a full roof replacement, rely on HEP to turn storm chaos into lasting security—efficiently, transparently, and always with a neighborly touch.
FAQs
How quickly can your certified crews respond to storm-damaged roofs in Johnson City?
Our local, factory-certified roofing crews are on 24/7 standby and can usually be on-site anywhere in the Johnson City area within 2–4 hours of your call. Rapid response helps us perform emergency tarp-overs, prevent further water intrusion, and start the insurance documentation process immediately.
Are you licensed, insured, and certified to handle storm damage restoration?
Yes. We hold a Tennessee General Contractor license (BC-A/r) and carry $2 million in general liability and workers’ compensation insurance. All lead installers are OSHA-10/30 trained and certified by GAF, Owens Corning, and CertainTeed for storm restoration techniques, ensuring your roof meets or exceeds manufacturer and local code requirements.
What steps are involved in your storm damage restoration process?
1) Free roof and attic inspection with photo/video documentation. 2) Emergency mitigation (tarping, temporary repairs). 3) Detailed damage report for your insurance carrier using Xactimate estimating software. 4) Meeting with the adjuster to advocate for full, code-compliant replacement. 5) Scheduling material delivery and permitting with Johnson City Codes & Building Safety. 6) Full roof replacement or repairs, typically completed in 1–2 days. 7) Final cleanup, magnetic nail sweep, and manufacturer’s warranty registration.
Will you help me file and negotiate my insurance claim?
Absolutely. We walk you through the entire claims process, from filing the initial loss notice to meeting adjusters on-site. Our in-house claim specialists understand Tennessee insurance guidelines and ensure all storm-related damages—shingles, decking, flashing, gutters, vents—are properly documented and covered. You pay only your deductible unless you choose optional upgrades.
What roofing materials do you offer for storm-resistant replacements?
We install Class 3 and Class 4 impact-rated asphalt shingles, standing-seam metal, and synthetic slate, all engineered to withstand Johnson City’s high winds and hail. Upgrade options include ice-and-water shield in valleys, high-profile ridge caps, and lifetime limited warranties. We’ll recommend the best system for your budget, architectural style, and insurance requirements.
How long will the new roof last, and what warranties are included?
Our certified installations qualify you for 50-year non-prorated manufacturer material warranties and 10-year workmanship coverage backed by the manufacturer. With proper ventilation and maintenance, asphalt roofs last 25–30 years, while metal or synthetic systems can exceed 40–50 years—even with the heavy rain, wind, and occasional hail common in Johnson City.