Customer Satisfaction
Customer Satisfaction | Water Purification | Plumbing | Hillsboro
From the moment you turn on the tap in Hillsboro, you deserve crystal-clear water that tastes fresh and keeps your home’s plumbing running smoothly. HEP’s licensed technicians combine decades of expertise with the latest filtration technology to deliver professional water purification that removes sediments, chemicals, and unpleasant odors right at the source. We’ll test your water, explain the results in everyday language, and design a custom solution so you can drink, cook, and bathe with total confidence.
Customer satisfaction is at the heart of every visit—no rushed appointments, hidden fees, or one-size-fits-all equipment. Our friendly crew arrives on time, respects your space, and follows up to make sure the system performs flawlessly long after installation. Choose HEP in Hillsboro and discover how simple, reliable, and worry-free clean water can be.
FAQs
What types of water purification systems do you install in Hillsboro homes?
We install a full range of residential purification solutions, including whole-house carbon filtration, reverse osmosis (RO) drinking-water systems, water softeners/conditioners, UV disinfection units, and hybrid systems that combine two or more of these technologies. Every system we offer is NSF-certified, sized to your household’s flow demand, and designed to target the specific contaminants commonly found in the Hillsboro municipal and well-water supplies.
How do I know which water filtration solution is right for my water quality issues?
Our process starts with a complimentary on-site water analysis that checks hardness, pH, chlorine/chloramine, dissolved metals, nitrates, and total dissolved solids. We also review any recent city water quality reports. After we identify the exact contaminants present and your usage patterns, we present side-by-side system options, outline the pros and cons of each, and provide transparent, upfront pricing so you can make an informed choice.
Can a whole-house purification system reduce hard water and staining?
Yes. Hardness minerals (calcium and magnesium) cause soap scum, limescale, and cloudy fixtures. A whole-house water softener exchanges these minerals for sodium or potassium ions, eliminating scale and protecting appliances. If you want scale-free water without added sodium, we also offer salt-free conditioners that crystallize hardness so it can’t adhere to surfaces. Either option significantly cuts staining, extends the life of plumbing, and leaves skin and hair feeling cleaner.
How long does installation take and will it disrupt my household?
Most single-stage installations—such as a dedicated RO faucet—finish in 2–3 hours. Whole-house multi-tank systems typically require 4–6 hours. Our licensed plumbers schedule installations at your convenience, lay down protective tarps, and keep one bathroom and cold-water tap operational throughout, minimizing downtime. After installation we perform a final water test, walk you through system operation, and haul away all packaging, leaving your home as tidy as we found it.
What maintenance is required to keep my purification system operating efficiently?
Maintenance is straightforward. Carbon filter media lasts 3–5 years, softener resin lasts 10+ years, and UV lamps need annual bulb replacement. RO systems require pre/post filters every 6–12 months and a membrane every 2–5 years. We offer flexible service plans that include scheduled cartridge changes, sanitization, performance checks, and water re-testing. You can also purchase replacement filters from us and handle the swap yourself—our techs will show you how during installation.
Do you offer warranties, service plans, and satisfaction guarantees for Hillsboro customers?
Absolutely. All equipment comes with manufacturer warranties ranging from 5 years on control valves to lifetime tank coverage. Our labor is backed by a two-year workmanship warranty. For added peace of mind, we offer optional annual or biannual service contracts that lock in filter pricing and include priority scheduling. Most importantly, every installation is covered by our 100% Satisfaction Guarantee: if you’re not happy within 90 days, we’ll adjust, replace, or remove the system and refund your money, no questions asked.