Claims Process
Your trusted partner for professional home services. Quality workmanship, guaranteed satisfaction.
Claims Process | Storm Damage Restoration | Roofing | Elizabethton
When hail hammers shingles, winds peel back flashing, and rain seeps into the attic, HEP steps in with a calm, streamlined claims process that turns chaos into confidence. Our Elizabethton roofing specialists document every damaged ridge, vent, and valley, then work directly with your insurance carrier so you don’t have to juggle adjusters, forms, or phone calls. From the first tarp to the final inspection, you’ll have a single point of contact who keeps you in the loop and fast-tracks approvals.
Because storms don’t wait, neither do we. Our rapid response team arrives within hours to stop further loss, schedule emergency repairs, and provide a transparent estimate for complete storm damage restoration. With trusted local crews, premium materials, and warranties that stand up to Tennessee weather, HEP restores not just your roof, but your peace of mind—quickly, professionally, and on your terms.
FAQs
How can I tell if my Elizabethton roof has enough storm damage to file an insurance claim?
Look for missing or creased shingles, dents in metal flashing or gutters, granules collecting in downspouts, interior ceiling stains, or leaks that appear after a hail or wind event. Because some damage is subtle, we offer a free, no-obligation inspection using photographs and a written report so you can decide whether a claim is warranted.
What happens after I call you about storm damage?
1) We schedule a same- or next-day inspection. 2) Our certified inspector documents all damage with photos and measurements. 3) You receive a detailed inspection report and repair estimate. 4) If you choose to file a claim, we help you start the paperwork and contact your carrier. 5) We meet the adjuster on-site to ensure all damage is noted. 6) Once the claim is approved, we finalize material choices, pull permits, and schedule the roof restoration.
Do you work directly with my insurance company?
Yes. We guide you through the entire claims process, from filing the initial notice of loss to meeting the adjuster, providing supplemental documentation, and helping with any follow-up requests. Our objective is to make sure the scope of work approved by your insurer covers everything needed to restore your roof to pre-storm condition.
How much will storm damage restoration cost me out of pocket?
In most cases your only out-of-pocket expense is your policy’s deductible. Because we use the same Xactimate pricing software as major insurers, our estimate aligns with what your carrier pays. If upgrades beyond code requirements are requested, we give you transparent pricing for any additional costs before work begins.
How long does the roofing restoration process take in the Elizabethton area?
The inspection and claim filing can be completed in 24–48 hours. Insurance approval typically takes 1–2 weeks, although we often expedite it by supplying thorough documentation. Once materials are in hand, a full roof replacement on an average single-family home usually takes one day, with final cleanup and quality inspection completed the next morning.
What if my claim is denied or only partially approved?
We review the insurer’s findings and compare them with our documented damage. If items were missed, we submit a supplemental claim with additional photos, measurements, and code references. If the claim is denied entirely, we can schedule a reinspect or provide a competitively priced cash bid so you still have options to protect your home.