Upgrading Your Home’s Electrical Service: A Rockwood Case Study

Learn more about Electrical, our work in Rockwood, and specialized Electrical in Rockwood.

Customer Story

One morning, a homeowner in Rockwood discovered that the power had been shut off by the utility company due to safety concerns at the meter. They also noticed a faint burning smell near the service head and occasional buzzing noises coming from their breaker box. Worried about potential hazards and eager to restore reliable service, they contacted our team for a professional evaluation.

Our Solution

A HEP technician arrived promptly and performed a complete assessment. We found that the existing meter base and service conduit were worn out, the grounding system was outdated, and the main panel no longer met modern capacity requirements. To bring everything up to current safety codes, our crew:

Replaced the old service mast and meter with a new meter-base/disconnect combination
Installed properly driven grounding rods and a bonding bridge
Upgraded the main panel to a full 200-amp service with a fresh set of breakers
Coordinated inspections with Roane County officials so power could be safely restored

New meter base and service conduit installed on a brick wall

This exterior view shows the sturdy new meter base and conduit, carefully sealed against the elements.

Once the outside work passed inspection, we turned our attention indoors.

Modern 200-amp main panel and digital meter setup

Here you can see the sleek new electric meter alongside the upgraded main panel—everything is clean, clearly labeled, and ready for years of reliable use.

Inside the home, we tidied up the breaker layout and made sure every circuit was protected.

Interior view of the upgraded breaker panel with neatly arranged wires

With fresh breakers and neatly organized wiring, this panel is an example of how professional installations enhance both safety and convenience.

How to Spot Warning Signs

Flickering or dimming lights when appliances switch on
Burning smells or unusual odors near the meter or panel
Buzzing, humming, or crackling noises from your service equipment
Rust, corrosion, or visible wear on outdoor disconnects or conduit
Old panels (over 25 years) that haven’t been inspected recently

Why Professional Service Matters

Electrical service upgrades require permits, precise grounding, and code-compliant equipment. A licensed HEP technician brings the training, tools, and local knowledge needed to complete the job safely—and to work smoothly with utility providers and inspectors.

By staying alert to warning signals and trusting expert help, homeowners can avoid emergencies, maintain warranty coverage, and enjoy peace of mind. If you’re in Rockwood and notice any of these warning signs, reach out to our team for a thorough inspection and upgrade.

Keep your home powered safely—call HEP for all your electrical service and installation needs!

Published on November 5, 2025