Tips for Knoxville Homeowners: HVAC Service, Installation, and Duct Cleaning

Heating and Air Conditioning
Knoxville
Heating and Air Conditioning in Knoxville

When a homeowner in Knoxville discovered that their heater kept tripping the circuit breaker on a chilly December morning, they reached out to HEP for help. Their existing 2-ton package unit had a defective heat strip, wiring rubbing on the metal frame, and dirty coils that forced the system to work overtime.

A HEP technician arrived, repaired the low-voltage wiring, and secured the high-voltage lines that were causing the breaker to trip. After inspecting the aged coils, the team recommended a modern 2-ton, 14 SEER heat pump package unit with a 10 kW backup heater. The next day, the old unit was swapped out for a new Rheem system—set on a level concrete pad surrounded by gravel, fully sealed, and hooked up to the existing ductwork and a new thermostat. On a follow-up visit, equipment performance was verified against manufacturer specs, and the homeowner added a full-home duct cleaning (nine supply runs and one return) plus a free sewer clean-out lid replacement. The result? Reliable comfort, better air quality, and a five-star review.

Above: A clogged, worn-out evaporator or condenser coil can reduce efficiency and lead to tripped breakers. Regular cleaning is key.

1. Keep Coils and Filters Clean

Dusty coils and clogged filters force your system to work harder. Schedule a coil cleaning and filter change at least once a year, or ask your HEP technician to include it in your routine maintenance.

2. Address Wiring Issues Promptly

If your breaker trips when the heater turns on, don’t wait. Exposed or rubbing wires can create shorts or fire hazards. A HEP technician will inspect and repair both high-voltage and low-voltage connections safely.

3. Upgrade to a Modern Heat Pump Package Unit

A combined heat pump and air conditioner can handle both heating and cooling efficiently. The new 14 SEER, 2-ton package unit we installed offers consistent performance and meets Tennessee energy standards.

Above: A fresh installation on a gravel bed ensures proper drainage and stable support.

4. Ensure a Stable, Level Base

A concrete pad with surrounding gravel keeps your outdoor unit level, prevents settling, and avoids water pooling. This simple step extends equipment life and reduces noise from vibration.

5. Seal All Connections

Air leaks at duct and unit joints can cut efficiency by up to 20%. After installation, have a HEP technician seal every seam and secure all lines to keep conditioned air where it belongs—inside your home.

6. Schedule a Follow-Up Performance Check

A quick return visit to verify airflow, pressures, and electrical readings ensures your system runs exactly as the manufacturer intended.

7. Bundle Services for Added Value

Combining a new system install with duct cleaning and small repairs (like replacing a broken clean-out lid) saves time and coordination. Financing options can cover it all in one plan.

8. Keep Outdoor Equipment Clear and Clean

Trim vegetation and clear debris around your outdoor unit. Good airflow helps your system run smoothly and prevents unnecessary wear.

9. Work with Certified HVAC Pros

Qualified, insured professionals use the right tools and follow safety protocols for every job. From electrical diagnostics to duct cleaning, trust HEP technicians to deliver comfort and peace of mind.

By following these tips—regular maintenance, proper installation practices, and working with skilled technicians—you’ll enjoy a comfortable, energy-efficient home year-round. If you’re in Knoxville and need reliable HVAC service, installation, or duct cleaning, contact HEP today!