Keeping Your HVAC Running Smoothly: A Homeowner’s Guide from HEP Technicians

Heating and Air Conditioning • Knoxville • Heating and Air Conditioning in Knoxville

This case took place in Knoxville, where a homeowner received an alert from the local utility about unexpectedly high power usage. Concerned that their decade-old heating and cooling equipment might be the culprit, they reached out to HEP for help. Our team quickly scheduled a visit, diagnosed an over-drawing compressor, and provided a complete system overhaul—bringing energy costs back under control and comfort back to the home.

Identifying the Problem

When our HEP technician arrived, the old heat pump was cycling off abruptly, causing uneven heating and higher electricity bills. A quick amperage test confirmed the compressor was drawing nearly double its normal current—a classic sign of a worn-out component struggling to keep up.

The HEP Solution

Faced with aging equipment and repetitive shutdowns, the homeowner opted for a full system replacement. The HEP technician removed the outdated outdoor unit and indoor air handler, then installed a modern 4-ton high-efficiency heat pump paired with a matching air handler. Key steps included:

Swapping out the old condenser for a new model on a fresh concrete pad
Installing a downflow kit and adjusting the duct transition for proper airflow
Mounting a new disconnect and whip for safe electrical connections
Adding a Wi-Fi thermostat and configuring it with manufacturer support

Throughout the process, our team ensured all components met factory specifications and local codes.

Once the outdoor unit was in place, the technician verified specifications using the manufacturer’s label.

Inside, the Trane air handler was set up in the utility closet, with new piping and insulation for maximum efficiency.

After completing installation, our team ran refrigerant and performance checks to confirm everything was operating smoothly.

Tips for Homeowners

Drawing on insights from HEP technicians, here are some easy steps you can take to keep your system in top shape:

Monitor Your Energy Use: A sudden spike in power bills often signals an HVAC issue. Don’t wait—schedule a service call.
Regular Maintenance: Have a professional inspect coils, wiring, and refrigerant levels at least once a year.
Upgrade Your Thermostat: A Wi-Fi thermostat not only adds convenience but also helps optimize run cycles and lower costs.
Keep the Area Clear: Make sure outdoor units are free of leaves and debris, and indoor closets have adequate clearance for airflow.
Watch for Warning Signs: Strange noises, uneven temperatures, or frequent cycling are all hints that it’s time for an expert look.

By staying proactive and partnering with trusted HEP technicians, you’ll extend the life of your HVAC equipment and enjoy a more comfortable, energy-efficient home all year long.