How a Leaky Toilet Got Fixed by HEP Technicians in Knoxville

Plumbing | Knoxville | Plumbing in Knoxville

Case Study: A Persistent Leak
One of our Knoxville homeowners noticed water pooling around the base of their toilet every time it was flushed. Although the leak wasn’t constant, it was enough to raise concerns about potential damage to the floor and subfloor if left unchecked.

After contacting us, a HEP technician arrived promptly, assessed the situation, and explained that worn seals and mounting hardware often cause these issues. The homeowner felt at ease knowing that the problem could be resolved without major demolition or replacement of the entire fixture.

How It Was Solved

The water supply was turned off to prevent any accidental overflow.
The old seal between the tank and bowl was removed.
Fresh, high-quality gaskets and corrosion-resistant bolts were installed.
The connections were tightened to manufacturer specifications—no more drips!
While on site, the HEP technician also performed a quick flush-through of the water heater to clear out sediment and improve performance.

Within a couple of hours, the toilet was back in service and the homeowner was delighted at how smoothly everything operated—and at how clean the workspace was when we left.

Tips for Homeowners

• Regular Inspections: Check around the base of your toilet every few months for signs of moisture.
• Listen for Drips: A small sound of running or dripping water after flushing can indicate a worn internal seal.
• Keep the Area Clear: Make sure there’s easy access to the tank. Moving personal items off the lid and seat prevents accidental damage and speeds up any repairs.
• Schedule Preventive Service: Have a qualified HEP technician flush your water heater annually to remove sediment and extend its lifespan.

Why Choose HEP

Local experts serving the Knoxville community
Friendly, non-technical explanations so you always know what’s happening
Clean work areas and respect for your home

Whether you’re dealing with a minor drip or planning routine maintenance, our team is here to help keep your plumbing running smoothly.