Heating and Air Conditioning
Loudon
Heating and Air Conditioning in Loudon

How a Shorted Heat Element and Burned Control Board Were Fixed in Loudon

Last winter, a landlord in Loudon called HEP when the heating in a rental home kept tripping its breaker. Tenants were waking up to cold rooms, and the landlord needed a quick solution before the next freeze.

What Went Wrong?
Our HEP technician arrived and discovered two issues inside the package unit:

Faulty Heating Elements: The heat element kit had developed an internal short, causing the breaker to flip repeatedly.
Damaged Control Board: The defrost control board showed burn marks and signs of overheating.

How We Solved It
Rather than patching the symptoms, the HEP technician recommended replacing both the burned control board and the shorted heating elements. After the landlord approved the work, our team:

Removed the old, damaged defrost control board.
Installed a fresh, factory-approved control board and tested its circuitry.
Ordered the correct heating element kit when the first delivery didn’t match the unit’s specifications.
Returned promptly to swap in the proper heat elements.
Ran the system through several cycles to ensure reliable, uninterrupted warmth.

The home was back to comfortable temperatures before the next cold snap.

Inside Look: The New Control Board

Above is the heart of the package unit after service. Our HEP technician made sure all wiring was secure and that the new board showed no signs of heat stress.

A Tidy Electrical Compartment

Keeping the panel clean and organized helps prevent future shorts and makes troubleshooting faster—an approach every homeowner can appreciate.

4 Tips for Homeowners in Loudon

Watch for Tripped Breakers:
If your heater trips a breaker, don’t just reset and forget. Call a qualified technician to find the root cause before components overheat.
Schedule Seasonal Check-ups:
A quick tune-up in early fall can catch worn heating elements, weak capacitors or corroded boards before they fail on the coldest nights.
Keep Panels Accessible and Clean:
Ensure the area around outdoor units is free from leaves, debris or clutter. A clear work zone lets technicians diagnose issues quickly.
Ask About Diagnostic Tools:
Professional techs use tools like digital multimeters to verify voltages and currents on key parts. If you see one in use, it’s a good sign your system is getting a thorough check.

Regular maintenance not only keeps you warm—it helps your system run more efficiently, saving energy and extending equipment life.

By working with a trusted HEP technician, Loudon homeowners can rest easy knowing their heating and air conditioning needs are in expert hands.