Heating and Air Conditioning
Dandridge
Heating and Air Conditioning in Dandridge

How a Heat Pump Replacement in Dandridge Can Improve Home Comfort

Customer Challenge

A homeowner in Dandridge discovered that their outdoor package unit—originally installed only for cooling—had stopped providing heat months ago. With winter approaching and no warm air coming through, they needed a reliable solution. After a consultation, our HEP technician determined that a full unit replacement was the best way to restore year-round comfort.

How We Solved It

Instead of patching an old system, we recommended a 2.5-ton packaged heat pump with a high-efficiency rating. This upgrade included:

Installing a new concrete, hurricane-proof pad for stability
Running proper high-voltage wiring and upgrading the breaker panel
Adding a modern 4-wire thermostat for precise control
Providing a UV light to keep indoor coils clean and air quality high

Our HEP technician handled every step—from removing the old unit and breakers to setting up the new system—right here in Dandridge.

During the swap, our HEP technician also upgraded the electrical setup by replacing an outdated tandem breaker with dedicated 30 A and 60 A breakers. This ensures the new heat pump runs safely and efficiently without overloading the home’s circuits.

Once the outdoor equipment was in place, we mounted the thermostat indoors and tested the full cycle to confirm heating and cooling performance. This comprehensive approach saved the homeowner from cold nights and unexpected repair calls.

Tips for Homeowners

Choose the Right Pad: A stable, level base with gravel around it prevents shifting and promotes drainage.
Upgrade Electrical Safely: Dedicated breakers sized for your new unit protect your home’s wiring.
Control Comfort with a Modern Thermostat: New digital thermostats offer easy scheduling, energy savings, and clear temperature displays.
Keep Coils Clean: Adding a UV light can reduce mold and improve indoor air quality over the life of your system.
Work with Qualified Technicians: Professional installers ensure proper wiring, secure refrigerant lines, and optimal refrigerant charge for peak efficiency.

By partnering with HEP’s heating and cooling experts, this Dandridge homeowner now enjoys reliable warmth all winter long—and cool comfort in the summer. Whether you need a free quote, replacement, or maintenance, our Heating and Air Conditioning in Dandridge team is ready to help you stay comfortable year-round.