From No Cooling to Comfort: A Knoxville Homeowner’s Story
Heating and Air Conditioning Knoxville Heating and Air Conditioning in Knoxville
A Mid-Summer Service Call
One of our Knoxville homeowners discovered that, although their furnace was running, the house wouldn’t cool down. With an indoor fan that wouldn’t kick on and summer temperatures rising, they reached out for help. Their home had multiple units, and this particular system was over ten years old—so they hoped for a quick fix from HEP.
Diagnosing the Issue
When the HEP technician arrived, a simple inspection revealed that an outdated control board inside the furnace wasn’t powering the fan. Since replacement parts for that 1980s-era board were no longer available, our technician explained two paths: a makeshift repair or a full modern system replacement. Concerned about reliability, the homeowner chose the complete upgrade.
The Full System Replacement
Our HEP technician guided the homeowner through each step, keeping things clear and stress-free:
- Removal of Old Equipment
The aged air handler and outdoor condenser were safely disconnected and hauled away. - Prep Work
Duct connections and electrical wiring were brought up to modern standards. - Installing New Units
A high-efficiency split system was set up—an outdoor condenser on a sturdy pad beside the home and a sleek air handler in the attic. - Thermostat Upgrade
A new digital thermostat was mounted and programmed for easy control. - Final Testing
Cooling and heating cycles were checked to ensure perfect performance.
Our installation blends the new condenser neatly against the home exterior.
Inside, the updated air handler and ductwork help maintain consistent comfort.
Testing and Fine-Tuning
After everything was in place, the HEP technician:
- Verified airflow and temperature drop
- Confirmed the thermostat responded precisely
- Tidied up the work area and answered all homeowner questions
The result? Steady cool air throughout the home and a very satisfied homeowner.
A clean, level pad and well-secured unit are key to long-term reliability.
Tips for Homeowners
Routine care can keep your system running smoothly between professional visits:
- Change filters regularly. Fresh filters reduce strain and improve indoor air quality.
- Keep the outdoor unit clear. Trim back foliage and remove debris to ensure proper airflow.
- Listen for unusual noises. Early detection of rattles or hums can prevent bigger repairs.
- Schedule yearly check-ups. A quick visit from an HEP technician can catch small issues before they grow.
A modern thermostat helps you monitor comfort levels and system performance.
Bringing Comfort to Your Knoxville Home
Whether you need a simple tune-up or a full system replacement, HEP’s experts are here to help. Our team specializes in reliable Heating and Air Conditioning throughout Knoxville. If your home ever stops cooling—or heating—give us a call. We’ll restore comfort so you can enjoy every season without worry.
Published on September 15, 2025
