5 Essential HVAC Insights for Oak Ridge Homeowners

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Customer Case

A homeowner in Oak Ridge discovered her outdoor gas package unit had developed a serious internal crack, raising concerns about carbon monoxide leaks. The old system was no longer safe to run, but financing a full replacement presented a hurdle—initial loan requests were turned down. After securing a co-applicant, she was able to move forward with the upgrade.

How We Solved It

HEP technicians recommended a modern, energy-efficient gas package unit to replace the compromised old system. Once financing was approved, our team scheduled the installation and took care of every detail, from the foundation pad to the final operational checks.

We began by setting the new unit on a hurricane-proof concrete pad surrounded by clean gravel for proper drainage and stability.

Next, we hooked up the necessary electrical disconnect, whip, and thermostat wiring to ensure safe, reliable operation.

To maintain efficiency and prevent air leaks, our team crafted and sealed a custom sheet-metal transition between the outdoor unit and the home’s ductwork.

Finally, we connected the new gas and refrigerant lines, inspected all joints, and performed a thorough startup test to verify everything was running smoothly.

Before leaving, the HEP technician completed a quick system check and noticed the thermostat was still set for a heat-pump mode. A quick reset of the control settings restored proper heating performance—no additional service call needed.

Tips for Homeowners

• Know When to Replace
If your system is over eight years old and repairs are becoming frequent, consider an upgrade. New units run more efficiently and come with better safety features.

• Plan Financing Early
Explore financing options before scheduling work. Having a co-applicant or alternate plan can prevent delays once you’re ready to book.

• Verify Thermostat Settings
After any service or installation, double-check that your thermostat mode matches your system type—this simple step can save a service call.

• Ensure Proper Pad and Clearance
A level concrete pad and clear area around the unit improve airflow and prevent debris buildup. Regularly trim plants and clear leaves.

• Hire Certified Technicians
A qualified HEP technician ensures correct installation, safe connections, and thorough testing—protecting your home and comfort.

By following these insights and partnering with experienced professionals, Oak Ridge homeowners can enjoy a safer, more efficient heating and cooling system all year round.