Emergency Repairs
Emergency Repairs | Ventilation and Air Quality | Heating and Air Conditioning | Whitwell
When Whitwell temperatures swing from frosty mornings to steamy afternoons, a surprise breakdown can’t wait until normal business hours. That’s why HEP’s emergency repair team is on call 24/7, rushing fully stocked service vans to homes and businesses throughout the valley. Our licensed technicians diagnose heating and cooling failures fast, replace worn-out parts on the spot, and back every fix with transparent pricing—so you can get back to comfort without the guesswork.
Beyond restoring your system’s punch, we focus on the often-overlooked life inside your ducts: ventilation and air quality. From rapid filter swaps after a furnace flare-up to whole-home air scrubbers that trap Tennessee allergens, we tailor solutions that let you breathe easier today and safeguard your HVAC tomorrow. One call to HEP and your Whitwell home will feel fresher, safer, and ready for whatever the forecast throws at it.
FAQs
What situations qualify as an HVAC emergency, and how fast can you get to my Whitwell home?
Any complete loss of heating or cooling during extreme weather, a system that will not start, refrigerant or water leaks, burning odors, electrical sparking, or dangerously poor air flow all constitute emergencies. Because we keep a fully staffed on-call team in Whitwell, we can normally dispatch a certified technician within 60–90 minutes, 24 hours a day, including weekends and holidays.
Do you really provide 24/7 service, even on holidays?
Yes. Our emergency repair line is staffed around the clock. When you call, you will speak with a live local dispatcher—not an answering service—who will immediately schedule a technician. Night, weekend, and holiday coverage is built into our staffing model, so you will never be charged extra just because it is 2 a.m. on a Sunday.
How much will an emergency HVAC repair cost, and will I know the price before work begins?
Diagnostic fees start at a flat rate that we tell you up front when you book. After diagnosis, your technician will present a written estimate that lists each part, labor time, and any after-hours surcharge (if applicable) before you authorize the repair. We also honor manufacturer warranties and offer financing or payment-plan options for larger jobs.
Can you address indoor air quality concerns—like smoke, allergens, or high humidity—during the same emergency visit?
Absolutely. Each service vehicle is stocked with portable HEPA filters, UV-C lamps, dehumidifiers, and MERV-rated replacement filters. If poor air quality is posing an immediate health risk, we can install temporary or permanent filtration and ventilation solutions on the spot and schedule a follow-up for larger system upgrades.
What should I do while waiting for the technician to arrive?
First, turn off the HVAC system at the thermostat and breaker to prevent further damage. If you smell gas or see sparks, evacuate and call 911. Open windows for ventilation if temperatures allow. Photograph any leaks or error codes for our records, and gather warranty or maintenance documents so our technician can review them quickly once on site.
Are your technicians certified and knowledgeable about Whitwell’s specific codes and climate challenges?
Yes. All technicians hold NATE or EPA 608 certifications and receive ongoing factory training. We also require familiarity with Marion County building and mechanical codes, as well as the region’s humidity swings and temperature extremes. That means repairs will meet or exceed local regulations and be optimized for Whitwell’s climate, ensuring safety, efficiency, and reliability.