Roofing

HEPRoofing

Roofing | Rockford

Transform your home with HEP's expert roofing services in Rockford! Our team of seasoned professionals is dedicated to providing top-quality craftsmanship and unparalleled customer satisfaction. Whether you need a minor repair or a complete roof replacement, we use only the best materials to ensure your home stays protected and looking great for years to come. Trust HEP to handle all your roofing needs with efficiency, precision, and care. Discover the difference a reliable roof can make!

FAQs

What types of roofing materials do you offer in Rockford?

We offer a variety of roofing materials to suit different needs and preferences, including asphalt shingles, metal roofing, slate, clay tiles, and wood shakes. Each material has its own benefits. For instance, asphalt shingles are cost-effective and easy to install, while metal roofs are durable and energy-efficient.

How long does a roof replacement typically take in Rockford?

The duration of a roof replacement can vary based on several factors, such as the size and complexity of the roof, weather conditions, and the type of material being used. On average, a standard residential roof replacement can take anywhere from 1 to 3 days. Our team will provide a more precise timeline during the initial consultation.

Are your roofing services covered by a warranty?

Yes, we stand behind the quality of our work. Our roofing services come with both a workmanship warranty and a manufacturer’s warranty on the materials used. The specifics of the warranty can vary depending on the materials and the scope of the project. We will provide detailed warranty information before starting any work.

What steps do you take to ensure the safety and cleanliness of the job site?

Safety and cleanliness are top priorities for us. Our crew follows strict safety protocols, including wearing appropriate gear and securing the job site. We also ensure that the area around your home is kept clean by using tarps to collect debris and performing a thorough cleanup at the end of each workday. We conduct a final inspection to ensure all debris has been removed.

Can you help with roof insurance claims in Rockford?

Yes, we have extensive experience working with insurance companies and can assist you through the process of filing a roof insurance claim. Our team will provide the necessary documentation, perform a detailed inspection, and offer insights to ensure you receive the coverage you deserve for repairs or replacement.

How can I determine if I need a roof repair or a total roof replacement?

Determining whether you need a roof repair or a full replacement depends on the extent of the damage and the overall condition of your roof. Common signs that you may need a repair include minor leaks, isolated damage to shingles, or small areas of wear. However, if your roof is over 20 years old, has extensive damage, multiple leaks, or sagging areas, a full replacement might be more cost-effective in the long run. We offer free inspections to help you make an informed decision.

What our customers say

Chris did a great job! He came out in the middle of a rain storm and after hours to do the inspection on my unit. He made sure I understood what he did and why he did it. I really appreciate him taking the time to explain it to me. The whole process with HEP has been great!
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Lisa C.
will was excellent. he did a great job with the inspection and did a wonderful job answering all of our questions.
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Kenaniah R.
We have used HEP in the past for plumbing and also some roof issues. Because of this, they offered us a free roof inspection. The tech (Tim Lawson) that came out was on time (actually a little earlier than expected), was very helpful and knowledgeable. He took his time to explain the repairs that we will be needing to our roof, offered affordable pricing and was very professional. I would recommend this company as they are fair in price and have knowledgeable, friendly , professional employees. Thanks HEP and Tim Lawson.
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Melanie B.
Jason Shoop came out to look at a roof leak. He did a very thorough inside, and outside inspection, including pictures. He showed me the problem, and discussed the solutions available. He was very professional. Would recommend to anyone.
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Randy F.
Jason was very polite and honest. He was also patient because off the weather, he had to come back the second time to install the attic fan. Once again, just before he could get started, it started to rain. He said he would wait for at least 30 minutes in his van to see if the storm would pass over. The storm grew worse so he had to come back a third time. Not only did he get the job finished, but he also fixed a loose roof shingle. I'm thankful for his hard work ethics.
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S. P.
I wish all customer service was as good as the guys that work in the roofing department at HEP. They were polite, easy to talk to, very knowledgeable of my roof problem, explained everything that was wrong and what needed to be done immediately and in the near future. You guys are super!
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Alice M.
Mark and Robbie, just visited us and repaired a complex problem with our basement that was flooding. They determined the root cause of the the problem quickly and repaired the damage the same day. HEP to the rescue 😀 Jason S did an amazing job with our roof. He is very thorough and solved an issue that other companies had struggled with. Go HEP! Richard just visited to do the preventive maintenance on our HVAC's. He was very thorough and didn't miss a thing. He also had great suggestions for us to consider and he has strong communications skills. Looking forward to seeing him again in 6 months.
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Ian T.
Todd farmer did a thorough inspection as well as bringing in others to give opinion on this job to bring it up to standard making sure things were done correctly due to someone else's errors. Look forward to completed job. Absolutely awesome job.
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K C.
HEP was prompt in getting our job estimated and starting work. We had them replace a patio roof and perform some other minor repairs on the roof. They came out on Saturday, and Jason walked through everything, explaining the rationale behind his recommendations. They were exactly in line with existing recommendations from our home inspection, so I had confidence that he was giving his honest opinion and not just trying to upsell. Due to a clerical error, they removed our entire roof by accident, but replaced it at no cost. They immediately notified me when this happened and got it rectified right away. They were honest and transparent through the whole process. After the completion of the work, I notified them of a couple of punch list items and they knocked them out quickly without me having to pester or make a scene like you would with a less reputable contractor. This is the kind of contractor that you keep around. Reliable, easy to contact, responsive, and honest. I am a very independent DIYer, but if I can't do it, my first call will definitely be to HEP. . Thanks Jason and everyone at HEP.
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Zachary C.
Tim Matt Andrew did a great job putting new roof on my building. Highly recommend them.
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Barbara C.

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(423) 819-7773