Emergency Repairs
Emergency Repairs | Heating and Air Conditioning | Robbins
When the thermostat plummets or the summer heat hits its peak, every minute without reliable comfort feels like an eternity. That’s why Robbins homeowners call HEP first: our certified technicians are on standby day and night, arriving fast with fully stocked trucks to tackle everything from cracked heat exchangers to refrigerant leaks. We diagnose on the spot, give you an upfront price, and get straight to work so you can feel that rush of perfect indoor air again without the wait.
Backing every repair with a satisfaction guarantee, we combine old-fashioned courtesy with the latest tools and training. Whether it’s a midnight breakdown, a pre-season tune-up, or a complete system replacement, you can count on HEP for heating and air conditioning expertise that keeps your family safe, comfortable, and worry-free all year long in Robbins.
FAQs
What situations qualify as a true HVAC emergency, and how quickly can you reach my home or business in Robbins?
An HVAC emergency is any heating or cooling failure that threatens safety, health, or property—such as a furnace outage during freezing temperatures, an AC breakdown in extreme heat, burning smells, gas or refrigerant leaks, or system noises that suggest imminent equipment failure. Because our service hub is located right in Robbins, our on-call technicians can typically be at your door within 60–90 minutes, 24/7/365, including weekends and holidays.
Are your technicians trained and certified to work on all makes and models of heating and air-conditioning equipment?
Yes. Every emergency technician on our team is NATE-certified and factory-trained to diagnose and repair all major residential and light-commercial brands, including Trane, Carrier, Lennox, Goodman, Rheem, York, and more. We maintain a large inventory of OEM and high-quality universal parts on our service vehicles so most issues can be fixed in a single visit.
What can I do while waiting for the technician to minimize damage or discomfort?
Safety first: If you smell gas, evacuate immediately and call the gas company before contacting us. For heating failures in cold weather, close interior doors, use extra blankets, and avoid using ovens or grills for heat. During AC outages, open windows at night, draw blinds during the day, and hydrate frequently. Turn off the malfunctioning unit at the thermostat or breaker to prevent further damage, and keep pets and children away from the equipment.
How are emergency repair costs calculated, and do you charge extra after normal business hours?
We use a straightforward flat-rate pricing system. An after-hours diagnostic fee covers the technician’s travel, evaluation, and a written estimate. If you choose to proceed, labor and parts are itemized before any work begins. We waive the diagnostic fee when repairs are authorized on the spot. While emergency calls do include a modest after-hours premium, we offer flexible financing options, accept major credit cards, and provide up-front pricing so there are no surprises.
Will having you perform an emergency repair affect my existing manufacturer or extended warranty?
No. Because our company is licensed, insured, and employs certified technicians who use approved replacement parts, repairs we perform keep your manufacturer and extended warranties intact. After the work is done, we provide detailed documentation you can keep with your warranty records.
What steps can I take after the repair to prevent future HVAC emergencies?
1) Schedule biannual maintenance: a spring AC tune-up and a fall furnace check ensure components are cleaned, lubricated, and tested. 2) Replace air filters every 1–3 months. 3) Keep outdoor condenser units clear of debris and vegetation. 4) Install a smart thermostat to reduce strain from extreme temperature swings. 5) Address small performance issues early—unusual noises or rising energy bills often signal pending breakdowns. We offer affordable maintenance memberships that include priority scheduling and discounts on parts and labor.