Generators

Generators | Electrical | Pigeon Forge

Explore the unmatched reliability and efficiency of HEP's electrical generators in Pigeon Forge. Whether you're dealing with frequent power outages or planning for unforeseen emergencies, our top-of-the-line generators ensure you're never left in the dark. With our expert installation and maintenance services, enjoy continuous power to keep your home or business running smoothly. Trust HEP to light up your life with dependable, high-performance solutions tailored to your unique needs. Discover why Pigeon Forge residents and businesses count on us for steadfast electrical support.

FAQs

What types of generators do you offer?

We offer a variety of generators including portable generators, standby generators, and inverter generators. Portable generators are ideal for temporary power needs, standby generators provide reliable backup power for homes and businesses, and inverter generators are great for sensitive electronic devices due to their stable power output.

How do I determine the right generator size for my needs?

To determine the right generator size, you'll need to calculate the total wattage of all the devices and appliances you plan to power simultaneously. Add up the wattage requirements of each item to find the total wattage. It’s important to choose a generator with a running wattage that exceeds your total need to ensure it can handle the load without issues.

How do I maintain my generator?

Regular maintenance is key to ensuring your generator operates efficiently. This includes changing the oil and filters according to the manufacturer's schedule, checking and replacing spark plugs, inspecting the battery, and keeping the unit clean and free from debris. Additionally, running the generator periodically even when not in use can help keep the engine and parts in good working condition.

What are the installation requirements for a standby generator?

Installation of a standby generator typically requires a solid, level surface such as a concrete pad, proximity to a fuel source (e.g., natural gas line or propane tank), and wiring to your electrical system. It's important to hire a professional for the installation to ensure it meets local codes and is done safely. Proper ventilation and clearance from buildings and combustible materials are also essential for operational safety.

Can I use a portable generator during a power outage inside my home?

No, portable generators should never be used indoors due to the risk of carbon monoxide poisoning. They must be operated outside in a well-ventilated area away from windows, doors, and vents. Additionally, using extension cords rated for outdoor use and following the manufacturer's guidelines will help ensure safe operation during a power outage.

Are there financing options available for purchasing a generator?

Yes, we offer financing options to help make purchasing a generator more affordable. Various plans are available with flexible payment terms to fit different budgets. We recommend contacting our customer service team to discuss the options and find a plan that works best for your financial situation.

What our customers say

We recently had some issues with our upstairs HVAC unit and it was not heating. We called HEP and they came out diagnosed the problem. Let us know how much it was going to cost to fix, as we only had to pay for the labor since the parts were still under warranty, and it really did not take that long to get the parts in. In. Justin , one of the HEP technicians, just left my residence with everything fixed and working. I must say it was a delightful experience as he was so respectful my home and let me know everything that he was doing in good old plain English. HEP should be proud to have a technician like Justin. He was personable and professional. I would highly recommend HEP for any of your plumbing, electrical or HVAC needs.

D C.

josh butler came to my house to leave a estime for a whole home generator he was very knowagable and i recommend him for your electral needs

Janie W.

Corbin came to my house to provide an estimate for the replacement of my electric hot water heater. He called in advance and was here on time. Corbin is friendly, polite and very informative. I should say also that he is patient. Corbin answered all of my questions in detail. He educated me on the operation of the water heater including electrical, piping and water sediment. I highly recommend Corbin and HEP!!

Lyda R.

The HEP crew did great work running our water and electric to our barn. Thanks for your friendly service!

Janet C.

Josh B was amazing. Effectively found my problem and got my power back on. My grandson will be happy that he will not be in the dark and have another mental episode. Thank you so much to the HEP team getting me in the service rotation with a hectic storm schedule.

Emily K.

After having a new hvac system installed yesterday, a quality check was done today by Justin Weld. Not only did he make sure everything was done correctly, but he also fixed the breaker to the furnace that kept tripping (we only noticed it after the installers had already left). Justin was very professional, extremely helpful, and thorough when it came to making sure everything was working properly before he left. Huge thank you to him!!

Timmy C.

Joshua Butler was our service technician today. He was very fast and efficient. He identified the problem immediately. Had the part on his truck. Fixed the problem. Checked to make sure everything was working correctly before he left. Thank you, Josh!

Cynthia M.

HEP came promptly when we had loss of power due to storm damage. In fact, this is the 3rd time this has happened due to falling trees. HEP has been our go to electrical contractor each time because of their dependability, fairness, and quality of work. Zack did a great job. Very courteous. Hope to use him again soon for some other work.

Wayne M.

Josh Herndon with HEP came out to install a gas line to our generator! Very professional and went above and beyond to make sure the job was done right! I highly recommend HEP and Josh for anything you need done! Happy customer here!!

Ben S.

Josh and Shawn with HEP Electric were both very knowledgeable and helpful when setting us up to be able to use our portable generators. Great guys to work with and highly recommend them!

Scott H.

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