Emergency Repairs
Emergency Repairs | Commercial Plumbing | Plumbing | Pelham
When a broken water main, leaking gas line, or backed-up sewer threatens to shut down your Pelham business, HEP’s emergency repairs team arrives fast so you can stay open. Our licensed specialists are on call 24/7 with fully stocked trucks, advanced leak-detection equipment, and the deep experience required to diagnose and fix issues the first time. From restaurants and retail storefronts to medical facilities and industrial sites, we restore water, gas, and drainage systems safely and in compliance with all local codes—minimizing costly downtime and protecting your reputation.
Because every minute matters, you’ll speak to a real local dispatcher, receive text-message ETAs, and get transparent, upfront pricing before work begins. Whether it’s a midnight pipe burst or a weekend boiler failure, our commercial plumbing pros handle repairs, replacements, and preventive solutions that keep your operations flowing smoothly. Trust HEP to turn emergencies into mere hiccups and let you focus on what you do best—running your business.
FAQs
What types of plumbing issues are considered an emergency for commercial properties in Pelham?
Any problem that threatens to shut down your business operations, cause water damage, or create a health or safety hazard is treated as an emergency. Common examples include burst pipes, sewage backups, major leaks, clogged or overflowing toilets in customer areas, gas line leaks, and failed water heaters that supply restrooms or production areas. If you are unsure whether your situation is an emergency, call us—our dispatcher can quickly assess the risk and advise you.
How fast can your emergency plumbing team reach my Pelham facility?
Because we dispatch crews from multiple points within Shelby County, our average on-site response time in Pelham is 60 minutes or less, 24/7/365. During severe weather or city-wide events, we triage calls by severity but still aim to arrive as quickly as traffic and safety conditions allow. The moment your call is logged, you’ll receive an estimated time of arrival and real-time updates until the technician is at your door.
Are your plumbers qualified to handle complex commercial systems?
Yes. All of our technicians hold current Alabama master or journeyman plumbing licenses, carry full liability and workers’ compensation insurance, and undergo ongoing factory and code-compliance training. We maintain specialized equipment—such as high-volume hydro-jetters, commercial-grade pipe-freezing rigs, and sewer cameras—that allows us to service everything from multi-story office buildings to restaurants, healthcare facilities, and light-industrial plants.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the closest water isolation valve (or the main valve if necessary). 2. Turn off power at the breaker panel if water is intruding near electrical equipment. 3. Evacuate staff and customers from affected areas to prevent injury. 4. Place buckets or absorbent towels to limit water spread, but avoid contact with contaminated sewage backup. 5. Document the incident with photos for insurance records, then email them to our team if possible so we can bring any additional parts or tools.
Do you provide upfront pricing for emergency repairs, or will I get a surprise bill?
Transparency is part of our service promise. Once the technician diagnoses the issue, you’ll receive a written estimate that breaks down labor, materials, after-hours surcharges (if any), and warranty terms. We will not begin work until you authorize the quote in writing (signature or text approval). For larger repairs, we can coordinate directly with your facilities manager or insurance adjuster to streamline approvals and payment.
Can you perform repairs at night or on weekends to avoid disrupting my business?
Absolutely. We routinely schedule off-hour repairs—including nights, weekends, and holidays—to minimize downtime for retail, hospitality, and industrial clients. Our vans are stocked to handle most fixes in a single visit, and we follow strict noise and safety protocols to reduce disturbance. If extensive work is required, we can stage materials in advance and coordinate with your security or maintenance staff for seamless access.