Personalized Service
Personalized Service | Air Conditioning | Heating and Air Conditioning | Newcomb
When the muggy Newcomb summer turns your home into a sauna, HEP’s personalized service heating and air conditioning team is ready to restore the cool comfort you love. Our local technicians arrive with a smile, state-of-the-art tools, and a deep knowledge of the region’s climate, tailoring every installation, repair, or tune-up to your specific space. From historic cottages near Maple Street to modern builds on the outskirts of town, we design efficient cooling solutions that lower energy bills and keep you relaxed all season long.
You’ll feel the HEP difference the moment you call: clear communication, up-front pricing, and technicians who treat your home like their own. We inspect every detail—from ductwork to thermostat—to ensure optimal airflow and whisper-quiet operation. Whether you need an emergency fix at midnight or a preventative maintenance plan that stops problems before they start, we’re the trusted neighbors who show up on time, stand behind our work, and guarantee the lasting comfort Newcomb families deserve.
FAQs
What types of air-conditioning systems do you install and service in Newcomb?
Our licensed technicians work with every major residential and light-commercial system used in the Geelong–Newcomb area, including high-wall split systems, multi-head splits, ducted refrigerated units, cassette units and evaporative coolers. We handle complete life-cycle care—design, supply, installation, periodic servicing, repairs and end-of-life replacement—so you only deal with one provider from start to finish.
How fast can you respond if my air conditioner breaks down?
Because our workshop and parts warehouse are less than 15 minutes from central Newcomb, we offer true same-day breakdown response. Call before 2 pm for guaranteed same-day attendance; outside those hours we run a 24/7 on-call roster for urgent situations such as elderly or medically vulnerable occupants. Our vans carry the most common spare parts so we can resolve 85 % of faults on the first visit.
Do you provide personalised maintenance plans, and why are they important?
Yes. After an initial inspection, we tailor a maintenance schedule based on your unit’s age, usage patterns and manufacturer’s warranty conditions. Regular servicing keeps energy consumption up to 30 % lower, extends equipment life by 5–7 years on average and preserves your warranty. We send reminders, keep digital service records and offer bundled pricing so you never miss a service window.
How energy-efficient are the systems you recommend for Newcomb’s climate?
We select models with high Seasonal Energy Efficiency Ratios (SEER) that perform well in Victoria’s coastal climate, which features humid summers and cool winters. Many units we install carry a 6-star rating and include inverter technology, eco modes and Wi-Fi scheduling. By matching capacity precisely to your room sizes and insulation levels we can cut running costs by up to 40 % compared with a poorly sized unit.
What does a personalised installation quote include and how much does it cost?
Quotes are 100 % obligation-free and cost-free. A senior technician visits your home, measures each room, checks switchboard capacity, and discusses airflow preferences, aesthetics and budget. You receive a written proposal with system options, itemised costs, estimated running expenses and available rebates (e.g., Victorian Energy Upgrades). We also outline timeline, warranty terms and any electrical upgrades required.
Are you fully licensed and do you guarantee your work?
Absolutely. We hold Refrigerant Handling Licence (RHL) and Victorian Building Authority (VBA) Plumbing Licence for mechanical services. Our public liability cover is $20 million. Every installation is backed by a 6-year workmanship warranty in addition to the manufacturer’s parts warranty (5–10 years depending on brand). If anything we install fails due to workmanship within that period, we repair or replace it at no cost to you.