Expert Technicians
Expert Technicians | Heat Repair | Heating and Air Conditioning | New Market
When your New Market home starts feeling more like an icebox than a refuge, you want a crew that responds fast, diagnoses precisely, and restores cozy warmth without upselling or shortcuts. HEP’s expert technicians bring decades of furnace know-how, factory-trained skill, and a neighborly attitude to every call. From strange noises and weak airflow to complete system shutdowns, we arrive with fully stocked trucks and the advanced diagnostic tools to pinpoint the issue on the spot—saving you time, money, and mid-winter stress.
We’re not satisfied until your comfort is back on track and your energy bills look as healthy as your heating system. Our transparent quotes, industry-leading warranties, and 24/7 emergency availability make HEP the trusted choice for reliable heat repair in New Market and the surrounding foothills. One visit from our pros, and you’ll feel the difference—both in temperature and peace of mind.
FAQs
How can I tell my furnace or heat pump needs professional repair?
Common warning signs include uneven heating, rising energy bills, strange noises or odors, short-cycling (turning on and off quickly), a yellow pilot flame instead of blue, or the system simply not turning on. If you notice any of these issues in your New Market home, shut the unit down if you suspect a safety risk and call our expert technicians right away for a diagnostic visit.
Do you work on every brand and model of heating equipment?
Yes. Our certified HVAC technicians are trained to troubleshoot and repair furnaces, heat pumps, boilers, and mini-splits from all major manufacturers—including Lennox, Trane, Carrier, Rheem, Goodman, York, and more. We keep a large inventory of OEM and universal replacement parts on our service vehicles to finish most repairs during the first trip.
What is your response time for emergency heat repair in New Market?
We provide true 24/7 emergency service. Calls received before 10 p.m. are usually answered within two hours, and overnight calls are prioritized for first thing in the morning. Because we station on-call technicians inside Frederick County, typical arrival time anywhere in New Market is 60 –90 minutes, weather permitting.
How much does a typical heating repair cost?
Pricing depends on the nature of the problem, parts required, and the complexity of labor. After a full inspection, our technician will present a flat-rate quote before any work begins. Minor fixes such as replacing a flame sensor may cost under $200, while more extensive jobs, like repairing a failed blower motor or a refrigerant leak in a heat pump, can range from $400 to $1,200. We never charge hidden fees, and diagnostic charges are waived if you authorize the repair.
Can regular maintenance really prevent future breakdowns?
Absolutely. Annual or bi-annual tune-ups allow us to clean burners, tighten electrical connections, lubricate moving parts, test safety controls, and adjust gas pressure or refrigerant levels. This proactive care reduces unexpected failures by up to 80 %, improves efficiency, keeps warranties valid, and extends the life of your system. Ask about our Comfort Club, which includes priority scheduling and repair discounts for New Market customers.
Are your technicians licensed and insured, and do you guarantee your work?
All of our heating and air-conditioning technicians hold Maryland HVACR licenses, EPA refrigerant handling certification, and undergo background checks and ongoing factory training. We carry full liability and workers’ compensation insurance for your protection. Repairs are backed by a 1-year parts and labor warranty, and many OEM parts we install carry extended manufacturer warranties as well.