Personalized Service

Personalized Service | HVAC Unit Replacement | Heating and Air Conditioning | Mountain City

When the crisp mountain air turns blistering or icy, Mountain City homeowners count on HEP’s personalized heating and air conditioning experts to keep comfort constant. Our licensed technicians evaluate your home’s unique layout, energy goals, and budget before recommending an HVAC unit replacement that’s tailored—not templated. From the first friendly handshake to the final system test, we treat you like a neighbor because, in Mountain City, you are.

With transparent pricing, swift scheduling, and mess-free installation, we make upgrading effortless. You’ll enjoy lower utility bills, quieter operation, and industry-leading warranties, all backed by HEP’s 24/7 support. Ready to swap stress for reliable, year-round comfort? Discover why locals say, “Call HEP!” and experience the difference a truly customized HVAC unit replacement delivers.

FAQs

How do I know when it’s time to replace my HVAC unit in Mountain City?

Most heat pumps and air-conditioning systems last 10–15 years. If your unit is nearing that age, needs frequent repairs, struggles to keep up with Mountain City’s summer highs or winter chill, or your energy bills have climbed sharply, replacement is often more cost-effective than continual fixes. A free on-site evaluation lets us measure efficiency, check refrigerant levels, inspect the blower motor, and review repair history so you can make an informed decision.

What size HVAC system do I need for my Mountain City home, and how is it calculated?

Proper sizing is critical in our high-elevation climate. We complete a Manual J load calculation that factors in square footage, insulation value, window count and orientation, duct condition, ceiling height, and local temperature extremes. Oversized units short-cycle and waste energy, while undersized systems run nonstop and still can’t reach set points. After the load calculation we present equipment options (typically 2–5 tons for single-family homes here) that balance comfort, efficiency, and budget.

How long does an HVAC replacement take and what should I expect on installation day?

Most residential replacements are completed in one full day. We arrive at 8 a.m., protect flooring with drop cloths, recover refrigerant from the old unit, remove the air handler and outdoor condenser, set the new pad, install the replacement equipment, pressure-test and vacuum the refrigerant lines, charge the system, and commission it with factory software. Before we leave, we show you how to use the thermostat, register warranties, and clean up all job debris so your home looks untouched—except it’s more comfortable.

Will a new HVAC unit lower my energy bills, and are efficiency rebates available in Mountain City?

Yes. Replacing a 10 SEER unit from the early 2000s with today’s 16–20 SEER2 equipment can cut cooling costs 30–50 %. Heat-pump models with HSPF2 ratings above 8 also trim winter electric bills. Mountain Electric Cooperative and TVA often offer $150–$400 bill credits for qualifying high-efficiency systems, and the federal Inflation Reduction Act provides up to a $2,000 tax credit for heat-pump installs. We handle all paperwork so you receive every available incentive.

Do you offer financing or payment plans for HVAC replacements?

Absolutely. We partner with several lenders to provide 0 % APR options for 12–18 months and low-interest plans up to 120 months. Approval decisions usually take less than five minutes and use soft credit checks that won’t affect your score. We can bundle the equipment, labor, thermostat, and an annual maintenance plan into one affordable monthly payment so you don’t have to delay comfort.

What kind of warranties and maintenance support come with a new system?

All systems come with a 10-year parts warranty from the manufacturer when you register within 60 days—something we do for you. Our company adds a 2-year labor warranty plus a free first-year maintenance visit. Extended labor coverage up to 10 years and priority Gold Comfort Plans (which include bi-annual tune-ups, filter delivery, and no-overtime repairs) are also available to keep your new HVAC investment protected for the long haul.