Generators

Generators | Electrical | Kingsport

At HEP in Kingsport, we believe dependable power is the foundation of a thriving community. Our state-of-the-art generators are designed with both innovation and reliability in mind, ensuring that homes, businesses, and critical facilities continue to operate seamlessly—even during unexpected outages. Our expert team is dedicated to providing tailored solutions that meet your energy demands, backed by exceptional service, expert installation, and ongoing maintenance support.

When you choose HEP, you're not just securing a generator; you're investing in long-term peace of mind. Our commitment to customer satisfaction means we work side by side with you to ensure your setup is perfectly optimized for your unique needs. With HEP’s electrical generators, you can power ahead confidently, knowing that cutting-edge technology and trusted expertise are keeping you connected when it matters most.

FAQs

What types of electrical generators do you offer in Kingsport?

We offer both standby and portable generators designed for residential, commercial, and industrial applications. Our generators are built to handle power outages efficiently and are maintained by certified professionals. This ensures a reliable power supply when you need it most, whether for everyday use or emergency situations.

How do I determine the right generator size and capacity for my needs?

Our experts begin by assessing your specific power demands, including your total electrical load and any special equipment requirements. We take into account factors like peak startup loads and continuous usage needs. This consultation ensures you receive a generator that provides the correct capacity for safe, reliable performance during outages.

What is the installation process for a generator in Kingsport?

The installation process starts with a detailed consultation to evaluate your energy needs and site conditions. Our team then performs a site inspection, creates a tailored installation plan, and handles all necessary permits and wiring. Once installed, we conduct thorough testing to guarantee that your generator operates smoothly and meets local safety codes.

How often should I schedule maintenance for my generator?

Regular maintenance is crucial for optimal generator performance. We typically recommend an inspection and service check at least once or twice per year, depending on usage. Routine maintenance includes checking oil levels, filters, spark plugs, and cooling systems, which helps prevent breakdowns and ensures your generator is ready for emergencies.

Do you offer emergency repair services for generators in Kingsport?

Yes, we offer 24/7 emergency repair services to address any unexpected generator issues. In the event of a malfunction, our experienced technicians are available around the clock to diagnose and resolve the problem, ensuring your backup power source is restored as quickly and safely as possible.

What safety measures are in place during generator installation and repairs?

Safety is a top priority during both installation and repairs. Our technicians follow strict safety protocols in compliance with local and national electrical codes. This includes using proper protective gear, safe shut-off procedures, and regular system tests. We ensure all aspects of installation and maintenance are performed to minimize risks to both your property and personnel.

What our customers say

Josh Herndon with HEP came out to install a gas line to our generator! Very professional and went above and beyond to make sure the job was done right! I highly recommend HEP and Josh for anything you need done! Happy customer here!!

Ben S.

Josh and Shawn with HEP Electric were both very knowledgeable and helpful when setting us up to be able to use our portable generators. Great guys to work with and highly recommend them!

Scott H.

josh butler came to my house to leave a estime for a whole home generator he was very knowagable and i recommend him for your electral needs

Janie W.

I called HEP out to check out my Heating and Air Unit, they were on time, affordable, and got the job done. It was a small repair, and they gave a me and affordable part and price for installation. I recommend HEP to anyone who needs Heating & Air, Electrical, and Plumbing service.

John M.

Josh Butlet was awesome. Quick. Understood our problem and fixed on the spot.

John D.

Jordan, Brayden, and Kaleb just wrapped up the job at my place and I could not be more pleased. They were professional, kind, and went above and beyond. My wife and I are building a house in Bulls Gap, and needed to hook up a pressure pump. I didn't realize what all would be needed, but they nailed it. They installed a pressure tank under the house and finished all of the piping and fittings. Because we don't have electric for our pump house, they got my generator running and made sure everything worked as it should. I won't use anybody else going forward. Thank you, guys! Y'all are awesome!

Jonas F.

Shawn, Adam, Josh, Robert and Stephen are exceptional All went above and beyond to get my electric on after 7 days without power. Superb team!

Jan J.

Josh B was amazing. Effectively found my problem and got my power back on. My grandson will be happy that he will not be in the dark and have another mental episode. Thank you so much to the HEP team getting me in the service rotation with a hectic storm schedule.

Emily K.

HEP came promptly when we had loss of power due to storm damage. In fact, this is the 3rd time this has happened due to falling trees. HEP has been our go to electrical contractor each time because of their dependability, fairness, and quality of work. Zack did a great job. Very courteous. Hope to use him again soon for some other work.

Wayne M.

Our eleven-year-old heating and air conditioning system failed early in the Summer. We called HEP and after some discussion with their advisors we decided to invest in a state-of-the-art HVAC system manufactured by Trane and sold through HEP. It was installed quickly and efficiently and without delay by HEP service men. Part of the attraction was the Warranty offered by HEP which included a three-year-maintenance-and inspection-agreement on all household plumbing and electrical equipment, as well as a full ten-year-parts-and-labor Warranty on the HVAC system itself. Subsequently, we required service on our hot-tub and HEP's response ( from serviceman Richie) was quick, professional, and reasonable. We found him to be courteous and helpful. The problem turned out to be minor and we were only charged accordingly and fairly. We intend to continue to be HEP customers for all of our plumbing, electrical, and HVAC needs for the foreseeable future.